Smith.ai Virtual Receptionists vs. Stericycle:
In-Depth Comparison

Compare features and see how businesses like yours can better answer calls, capture leads, and serve clients 24/7 with Smith.ai Virtual Receptionists

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Smith.ai: The best alternative to Stericycle

Costs
Free trial
14 days
NO
Pricing
Per call
Per minute
Cost
$5–$7/call
Info unavailable
Starting cost
$140/month
Info unavailable
Setup fee
NO
NO
Spam & sales calls
Free
Info unavailable
Wrong numbers
Free
Info unavailable
Capabilities
Calls answered 24/7
North America-based receptionists
Lead qualification
New lead intake
Appointment scheduling
Payment collection
Call screening, routing & prioritization
Zip code lookup
Operator service
Warm transfer
Call transfers via SMS & Slack
Instant call summaries by email & SMS
Daily call summaries
Email, SMS, Slack
Receptionists make calls for you
Same per-call pricing. Comes from your #.
Spanish-speaking receptionists
Integrated technology
Call tracking dashboard
CSV upload for whitelist / blocked numbers
CRM, intake & marketing software
Custom integrations only
Calendaring software
Custom integrations only
Invoices and payments
Zapier
SMS & Slack
Read our reviews

Smith.ai’s receptionists manage all calls — new leads, current clients, and all others. Stericycle focuses on leads, which could be worse for other callers.

Your business is likely getting calls from new leads, but also current clients, VIPs, networking partners, marketers, and any other potential callers. Smith.ai’s receptionists capture, qualify, book, and intake new leads. But, when you onboard with us, we also ask you about everyone who may call and how you want to handle them. In fact, people often think our receptionists are sitting in your office. Stericycle focuses mostly on answering for new leads, which works for new leads, but may lead to a worse experience for your clients and other callers.

When it comes to pricing, Smith.ai is completely transparent. With no charge for setup, sales, wrong numbers, or spam, we simply charge a flat fee for your calls. Furthermore, we have a free 20-call / 14-day trial during which you can test the service and gauge call volume. Stericycle doesn’t publish their prices on their site which means they can be expensive, riddled with hidden fees, or both. And you don’t get to try before you buy.

Stericycle offers custom integrations with CRMs, but that could mean time consuming and costly implementation that might only be right for certain large organizations. Smith.ai’s plug-and-play integrations with over 30 CRM, calendar, billing, and intake platforms enable businesses of any size to immediately bring call data into their systems. And your first CRM integrations is even free! Plus, we integrate with Slack and Zapier for tech-savvy business owners who want to create even more automations.

For full-service solutions, transparent and predictable pricing, a free trial, free handling of spam, sales, and wrong numbers, faster integrations, and AI-assisted professional receptionists, businesses prefer Smith.ai to Stericycle Communication Solutions.

THE BASICS!

  • Live receptionists on duty 24/7. Forward all incoming calls or overflow phone calls only.
  • Lead qualification & client intake with CRM integration for complete workflows
  • Payment collection, with integration to your credit card processing software
  • Appointment setting & call-back scheduling, with calendar software integration
  • Outbound calls: web-form follow-ups, work status updates & appointment reminders
  • Spam & sales call blocking, call screening & prioritization, plus VIP pass-throughs
Text answering
We capture leads & help clients who text you — with live agents & AI

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“I rely on Smith.ai to handle all of my firm's calls. Their intake process integrates with my practice management software, which saves me time. Plus, their professionalism means I pay a fraction of the cost of an in-house receptionist without sacrificing quality. I recommend Smith.ai to every attorney I see.”

Regina Edwards
Edwards Family Law

“Having someone professionally answer our phones is essential to operating a business. We engaged with Smith about 3 months ago and have been extremely pleased with the service they are providing us. They are very flexible and their integration with technology has functionally made a huge difference for us. I receive a SMS message and an email within seconds of a call with all pertinent information regarding the call. They ensure critical calls make it through to me and sales calls are screened. This makes my day much more productive and we get a professional service answering the phones.”

"Smith.ai has been a major hack into improving my business flow. Playing phone tag with potential clients and constantly getting interrupted with sales calls was so tiresome. Smith.ai has completely alleviated this problem. They screen all calls that come into my main office number so only critical calls get through to me, and they schedule appointments with potential clients after having carefully screened them through my intake process. I now save so much time and only have quality appointments booked. Less stress, more appointments. It's a total win!"

“Having real, live people answering the phone has made a huge difference in the volume of my practice, and I'm all about Smith.ai's technology-driven approach. I can focus on my clients without interruptions from sales calls and spammers, yet I remain in the loop when I'm in court or a meeting thanks to their text summaries. I love that Smith.ai manages my web chats now, too! They're one of the key reasons I was able to grow from a solopreneur to an 8 person team!

Justie Nicol
Nicol Law Offices

“Smith.ai has been integral to my business at CMIT Solutions of Morristown. Their service was extremely easy to set up and they have been extremely professional with their customer care. Having a live-answer service handle all my incoming calls gives my business a level of professionalism that it was missing and allows me to easily prioritize all of my call-backs. I highly recommend Smith.ai to any business looking for a live-answer service.”

"As small business owners, it is very important to have a professional image with a quick response to our phone calls. We are at ease knowing that our clients are being greeted with a professional, friendly and upbeat voice when they call our office. The message taking is very clear, concise and effective, and allows our contact with our clients to be frictionless, effective and progressive. The service quality and superior communication skills of the Smith.ai team makes them a true extension of our office."

Get started today with a FREE 14-day/20-call trial

Live receptionists available 24/7

Starter
$140
Per Month
20
Receptionist Calls
1
Transfer Destination
$7/Call after 20
Basic
$300
Per Month
50
Receptionist Calls
2
Transfer Destinations
$6/Call after 50
Pro
$600
Per Month
120
Receptionist
Calls
5
Transfer Destinations
$5/Call after 120
Custom pricing is available. Just let us know what you need!

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Questions? Let's talk.

We integrate with your software

Contacts and call notes are logged in your systems, including CRM, intake, calendaring, and billing software

Small businesses trust Smith.ai for superior receptionist services

Smith.ai is not affiliated with the company presented for comparison purposes on this page. The information provided here serves to compare and contrast Smith.ai products and services with another company (a wholly separate entity) offering products and services that may be similar to those provided by Smith.ai. This information is provided to help potential customers evaluate Smith.ai products and services, and Smith.ai has made the best possible effort to obtain accurate information on the other company mentioned here.