Lawyers reclaim 10 hours per week with virtual receptionists

Prioritizing internal time on more meaningful tasks
Jalal Dallo
Dallo Law

Time is a precious commodity. Everyone is looking to reduce time-consuming disruptions and dedicate as much time as possible on productive, revenue-generating work. This sentiment is especially true for service-based businesses like law firms, where lawyers have to prioritize their time between existing client work and the work it takes to bring in new leads. So how can lawyers and other service professionals help themselves to better manage and save their time? They can hire a virtual receptionist service! Smith.ai’s 24/7 on-duty receptionists help busy business owners with answering calls, conducting new client intake, scheduling appointments using their calendaring software of choice, collecting and processing payments, and screening calls to block spammers and salespeople from stealing time away from productive pursuits. “With Smith.ai handling and screening our calls, scheduling appointments, and collecting payments, we’re saving about 10 hours weekly to focus on current projects,” said Jalal Dallo of Dallo Law.

Dallo Law

Sterling Heights, Michigan
The problem
Too many disruptions to focus on billable client work
Our solution
Automated call handling and lead screening

Jalal Dallo of Dallo Law appreciates the challenge of having limited time during the day to focus on both existing client work and responding quickly to new inbound leads. With his firm continuing to grow, he knew that he needed additional resources to assist himself and his team to maximize their time. 

He was interested in increasing responsiveness to callers, freeing up his staff to focus on productive work, and blocking disruptions from spam calls. His thorough research and comparisons among virtual receptionist service providers led him to choose Smith.ai. 

Once onboarded, Smith.ai’s 24/7 virtual receptionists started answering inbound calls, screening calls to block spammers from disrupting workflows, scheduling appointments, and collecting payments for Dallo Law.

Smith.ai’s receptionists also answer calls after normal work hours and during weekends, so Jalal and his team can maintain their work-life balance.

“Smith.ai is responsive, professional, and so incredible for my law firm!”

Dallo Law is a Bloomfield Hills, Michigan-based premier law firm focused on criminal defense, immigration, and cannabis practices. They first started working with Smith.ai while only a two-person firm needing assistance with answering calls from new leads as they focused on existing clients. Working with Smith.ai has enabled Dallo Law to focus on accelerating growth as they’ve now blossomed into a five-person team. “My staff can now focus more on our firm’s growth with fewer disruptions because we have Smith.ai’s virtual receptionists helping us. For example, our front-desk receptionist can now prioritize tasks like marketing calls, following up with existing clients, and drafting letters, rather than only answering calls all day,” says Jalal Dallo.

Smith.ai is a superior 24/7 call answering and intake service for small businesses. Our virtual receptionists help you build better relationships with new and existing clients. We will help save you money and time, give your clients the personalized attention they deserve (don’t we all prefer to talk to a human!), and capture more qualified leads (bye-bye spam calls!). 

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