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Blog
The Anatomy of an AI Call: How Smith.ai Is Redefining What “Handled” Really Means
June 15, 2026
Over the past several months, Smith.ai has shipped four features that, together, change the landscape of AI call handling. Each one addresses a specific moment in the lifecycle of a call. Together, they define what a well-handled call looks like for you and your callers, from the first word to the moment the line goes quiet.
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The law firm's framework for evaluating AI receptionists
April 14, 2026
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Tailor intake to the right service for every lead that calls
April 13, 2026
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Virtual Receptionists
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Smith.ai Now Integrates with Appointy Online Scheduling Software
March 14, 2018
Do you use Appointy to schedule and track your appointments online? Your Smith.ai receptionists can now book appointments directly on your Appointy calendar.
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Integrations
5 Ways to be a Better Plumber with Virtual Receptionists
March 13, 2018
Working as an independent plumber or running a commercial plumbing business takes significant time, energy, and knowledge. The virtual receptionist service from Smith.ai improves your business by fielding your incoming calls, affording you more time to spend on providing service for clients.
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Business Education
5 Ways to be a Better Electrician with Virtual Receptionists
March 13, 2018
Running an electrical contracting firm or working as an independent electrician requires both great business acumen and a high degree of knowledge to be a success. At Smith.ai, we recognize the challenges associated with staying on top of projects while balancing communication with clients and prospects. The Smith.ai virtual receptionist service allows you to focus on utilizing your skillsets while we field your incoming calls.
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Business Education
How to Automate Tasks with Smith.ai Virtual Receptionists
March 7, 2018
Check this out: You can auto-forward emails to Smith.ai, and set rules for us to follow when we receive them. For example, we can follow-up instantly with everyone who completes a "contact us" form on your website. This is just one of the many ways you can automate one-off or routine tasks with Smith.ai. In this article, we dive into a few common automation scenarios that leverage our virtual receptionists to bring further efficiency to your business.
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Business Education
Virtual Receptionists
5 Ways to Run a Better HVAC Service Business with Virtual Receptionists
March 2, 2018
Running a HVAC business is a demanding enterprise, between servicing existing clients and installing new systems. Clients insist on properly functioning systems to deliver the ideal level of comfort for their indoor climate. With Smith.ai fielding incoming calls, your ability to focus on core services improves while we serve as your first line for customer service.
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Business Education
Smith.ai Virtual Receptionists Never Rely on Scripts
March 2, 2018
Many live call answering services will rely on scripts when it comes to answering customer calls for their clients. While there is some benefit in the consistency of call handling procedures, utilizing scripts can often seem impersonal and robotic. Find out how we train our receptionists to not have to rely on these canned responses and provide a more personalized experience.
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Virtual Receptionists
Smith.ai vs. Conversational: Live Answering Service Comparison
March 1, 2018
You know it's time to enlist the help of a live answering service when phone calls are blocking your ability to get work done each day. There are many services offering live, remote receptionists, and it can be hard to know which service is right for you. Today, we compare Smith.ai to Conversational receptionists.
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Virtual Receptionists
Smith.ai vs. AnswerConnect: Live Answering Service Comparison
March 1, 2018
Compare Smith.ai virtual receptionists to AnswerConnect regarding setup fees, trials, contracts, prices, features, and more to decide which service is the right one for your business.
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Virtual Receptionists
Smith.ai vs. Gabbyville: Live Answering Service Comparison
February 27, 2018
It's not easy to decide on a live answering service. Do you need receptionists who make both inbound and outbound calls? Who schedule appointments? Who handle live transfers to you and your staff? Compare Smith.ai virtual receptionists to Gabbyville to see which makes sense for your business.
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Virtual Receptionists
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