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Blog
The Legal Intake Benchmark: Closing The Gaps to Win More Business
October 29, 2026
What's a good intake benchmark for law firms? Smith.ai's Legal Intake Report found about 1 in 3 qualified callers connect with the firm on the call. Part two of this series shows how firms that book on the call reach nearly 2 in 3, and what to change this week.
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Caller Type Identification: Call Flows Built for How Law Firms Actually Work
October 28, 2026
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The Legal Intake Report: What 3.2 Million Calls Reveal About Winning New Clients
October 22, 2026
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Expert Tips from Mac Lovin' Lawyers
September 1, 2020
Tom Lambotte of GlobalMac IT recaps his webinar with Brett Burney of Burney Consultants and Apps in Law and Ben Stevens of The Stevens Firm. He discusses the issues and opportunities for Mac-based law firms.
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Business Education
How to Download and Save Important Voicemails
August 25, 2020
Learn how to transfer voicemails from your mobile, landline, or VoIP phone, and store them for safekeeping, so that your voicemail box can stay open for important business and personal messages, around the clock.
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Business Education
5 Documents Every Small Business and Law Firm Owner Needs
August 19, 2020
Setting up a new small business or law firm? Already running one and starting to see it soar? Jordan Ostroff of LegalEase Marketing has five documents you need to ensure your business is protected from uncertainty.
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Business Education
Setting and Maintaining Boundaries with Clients
August 6, 2020
Lawyers love structure and order, but why do so few introduce it into their relationships with their clients? Author of The New Billable Hour Ritu Goswamy, Esq., dives into how you can set boundaries with your clients and thereby improve your relationships — and your quality of life.
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Business Education
5 Ways to Improve Online Lead Conversion with Chat Funnel Performance Tracking
August 6, 2020
Use the Smith.ai playbook funnel tracker to learn even more about your online leads and improve conversion and sales. Analyze how your leads are interacting with your chat widget and use our tips for increasing completing rate and generating more qualified leads.
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Business Education
Webinar Recap & Resources: Expert Tips for Mac-Loving Lawyers: Resources
August 4, 2020
This is a resource list for the Expert Tips for Mac-Loving Lawyers virtual session. Thank you for watching!
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Business Education
New! Get Smith.ai Chat Callback Requests in Slack
July 31, 2020
When leads on your website request a call, you can now get notified in your company's Slack account. When you offer prospective clients the chance to get on the phone immediately, you're more likely to make the sale — and fast.
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Chat
Product Updates
Are You Getting the Most Out of Google My Business?
July 31, 2020
Google My Business is a powerful tool for improving SEO and driving new leads. Jon Stroz of Southernmost Digital shares his tips for getting the most out of your business's listing.
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Business Education
How to Map Your New Client Intake
July 24, 2020
Getting new leads and converting them to new clients is a focus for every law firm — and a headache when you get it wrong. But thinking more about the journey your clients actually takes can be unfamiliar. Attorney Justie Nicol shows you how you can map your intake and identify and fix what isn't working.
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Business Education
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