Smith.ai Named to Best Places to Work in 2023 by Business Intelligence Group

We’re thrilled to announce that Smith.ai has been named one of the Best Places to Work in the Small Business category by the Business Intelligence Group for a second year in a row! 

The Group seeks to identify businesses actively working to improve their own performance through efforts supporting and nurturing employees with conditions that make work fun, challenging, and engaging. 

The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance throughout the business world. Unlike other industry and award programs, executives — those with direct experience and knowledge in growing successful businesses — judge the candidates. 

Companies of all sizes from across the world submitted their applications for consideration in the Best Places to Work award categories. The selection criteria used by the judges to choose the winners were based on the results of their Employee Satisfaction and Engagement Insights survey. The survey results are reviewed by experienced business professionals to award winners in a wide range of organizational categories including: global, multi-national, public, large, medium, and small businesses.  

“We’re thrilled to be recognized as one of the Best Places to Work by an organization as respected as the Business Intelligence Group for the second consecutive year,” said Smith.ai CEO Aaron Lee. “As remote workplaces take a more permanent foothold in our society, it’s critical that we model virtual ‘offices’ that serve as a trusted, engaging, and thriving professional community coupled with authentic and supportive leadership. From employee training to career development opportunities to team-bonding activities, we make employee happiness our first priority, knowing that everything else — staff retention, teamwork, and client satisfaction — all stem from this foundation of strength.”

Smith.ai was established in 2015 by Co-founders Aaron Lee (former CTO, The Home Depot) and Justin Maxwell (past design leader at Apple, Google, Intuit, and Sony) with the mission of building an employee-centric culture that embraces transparency, inclusiveness, and engagement.  

The bottom-up, employee-centric culture has helped accelerate Smith.ai’s growth over the years. With a strong foundation, it has helped carry the company through the pandemic and economic uncertainty – a time when many other companies saw declines in employee headcount and team morale. Conversely, Smith.ai has experienced major staffing growth to help meet the increasing demand for answering services, live chat, and outreach campaigns. 

These internal efforts have culminated in some of the most successful years for Smith.ai and allowed it to stride into 2023 well-staffed and well-liked by employees and customers alike.

“Congratulations to Smith.ai for building an organization focused on employee engagement and performance,” said Maria Jimenez, Chief Nominations Officer of Business Intelligence Group. “This clearly was the most challenging year for many companies and it is clear this is a great place to work and employee feedback is not only listened to, but acted upon. Congratulations to the entire team.”

Smith.ai’s investment in building a strong employee culture will continue to be a top priority within the company’s growth strategy in 2023 and beyond.