Most free plans are built to expire. You get a window of full functionality, a countdown starts, and eventually you're either paying or watching features disappear.

Most businesses are still figuring out where AI actually fits into how they run things, and that's a reasonable place to be. The Free plan was built for exactly that stage: a real way to try an AI Receptionist on real calls, build confidence in what it can do, and figure out from experience how it fits into your business as it evolves.

And because it doesn't expire, it can grow with you. Stay on the free plan as long as it fits your call volume, then add what you need, when you need it.

Smith.ai helps you convert as many callers into clients as possible. We ensure you never miss a call, and that qualified prospects book consultations live on the first call — directly leading to more signed clients. No more unanswered calls that push leads to call the next firm. AI Receptionist will answer on the first ring at 2 am the same way it does at 2 pm. Firms with widely-adopted AI report a positive revenue impact 69% of the time (Clio, 2025), and it starts with something this basic: someone actually picking up.

The same product, not a lesser one

The Free plan runs the AI Receptionist at full quality: 

• 24/7 call handling with a dedicated phone number 
• Spam screening & blocking
• Lead qualification with service-aware intake
• Voice customization with 12+ voices to choose from
• Self-healing FAQs flags unanswered questions, drafts a suggested FAQ, and gets sharper with every call
• Warm transfers brief you on who's calling and why before connecting
• Call recording & transcription
• Instant call summary routing to email, Slack, or Teams
• Bilingual call handling in English and Spanish

Quality Studio, Smith.ai's built-in testing workspace, comes with the Free plan, as well: 25 test calls and 50 simulated calls a month, so you can run and review calls before your AI Receptionist ever answers one of your 25 real ones.

Both your real and test call volumes reset at the start of each billing cycle, and spam calls never count against your total.

Connected to what you already use

An AI Receptionist that can't talk to the rest of your business is just an answering machine with better manners. The Free plan connects self-serve to Acuity, Calendly, Filevine, Lawmatics, Make, Zapier, and more, so it works alongside the scheduling and workflow tools you already run your business on. For example, if you connect your calendar, your AI Receptionist can check your availability live on the call. If you connect Filevine, it can log the contact directly into your practice management system instead of leaving it for someone to enter by hand later. 

Only 37% of law firms use client intake software like online scheduling, but the ones that do see over 50% more leads and revenue than firms that don't (Clio, 2025).

AI and human, working as one

Most AI receptionists still make you choose: go all-AI and live with the limits, or pay full live-agent rates on every call whether it needs a human or not. Smith.ai's hybrid model, built over ten years of running AI and live agents together, works differently: AI handles the volume, live agents step in for what actually needs a human touch, and you're never paying live-agent rates for a call that doesn't need one. That same model is available on the Free plan, not held back for paid plans. You choose the mix: bring in a live agent for escalation on your own terms, at one flat rate, whenever your business needs a human touchpoint. 

Set up your AI Receptionist in under 15 minutes

A lot of businesses know they want AI handling more of their calls, but aren't sure how it actually fits into the way they already work. The Free plan is built to make that first step easy: your number is live the moment you sign up, and everything past that is configuration you control yourself, at your own pace, in whatever order makes sense for your business.

Here's the full path from signup to live.

How it works

1. Create your free account. Sign up and your dedicated phone number is live right away.

2. Record your greeting and pick a voice. Choose from 12+ voices, write or record your greeting, and adjust the speaking speed to match your business.

3. Set up your business profile and FAQs. Add your services, hours, and team, then the questions callers ask most. Self-healing FAQs sharpen the list over time on their own.

4. Connect your existing tech stack. Link Acuity, Calendly, Filevine, Lawmatics, Make, or Zapier so the AI Receptionist can check availability, log a contact, and keep your workflow organized, helping you close more leads.

5. Test it in Quality Studio. Run a test call and a simulated call before going live, and get a pass/fail breakdown plus a specific fix for anything that needs adjusting.

6. Turn on call forwarding. Forward your existing business line to your new number, usually a one-minute change with your carrier or VOIP provider. From here, every call gets answered, qualified, and routed the way you set it up, no missed leads while you're busy or after hours.

The free plan is live today, and it stays available for as long as it fits your call volume. Full product quality, 25 calls a month, free, forever. Get started with the Free plan today.