Introducing self-healing FAQs

Our AI Receptionist now pinpoints questions that existing FAQs don't fully answer in calls, and drafts suggested FAQ updates for you to review and publish, in one click.

AI Receptionist does the heavy lifting of finding the gaps, so you can spend a few seconds approving fixes instead of hours hunting for them.

How it works

Behind every AI Receptionist from Smith.ai are systems designed to constantly improve the caller experience. Self-healing FAQs is one of those systems. Here's what's happening behind the scenes:

• Listens for the gaps: As your AI Receptionist handles calls, the system flags moments when a caller asks something your FAQs don't cover.
• Drafts a suggestion with context: For each gap, you get a proposed new FAQ and visibility into the call that triggered it, so you can see exactly what your caller was asking.
• Waits for permission: You decide what goes live. Suggestions show up in your AI Receptionist dashboard and in a daily email. Approve, edit, or dismiss new FAQs and add the answers within the dashboard, or reply directly to the email with the answers — whatever is easier for you. 
• Goes live: The system handles the rest and adds the newly answered questions to your FAQs.

You'll get a maximum of one suggestion email per business day. No spam — just one thoughtful nudge at a time.

Building a strong foundation

FAQs are the backbone of your AI Receptionist's call handling. When they're incomplete, the cracks show — vague responses, more transfers, and frustrated callers who came to you ready to buy.

A more accurate FAQ library does a lot of quiet work for your business:

• Callers get better answers, faster: Fewer abandoned calls and better caller experiences.
• Fewer questions need to escalate to your team: Your team stays focused on its core competencies, and the calls only humans can handle.
• You get visibility into what your callers are actually asking: Understand patterns, edge cases, new questions — without having to dig through call logs yourself. Get to know your customers better while improving the caller experience. 
• Your AI Receptionist gets sharper over time: Call quality compounds instead of plateauing.

Most AI receptionist solutions hand the FAQ maintenance problem right back to you. Type up your questions, paste in your answers, hope you covered everything, and start over every time something changes. 

Self-healing FAQs take that work off your plate, making it easy to keep your FAQs up to date.

Already using our AI Receptionist? Put self-healing FAQs to work

New FAQ suggestions are already surfacing from your recent calls. Just take a look!

Ways to start:

• Check your inbox. Look for your daily Self-Healing FAQ email and reply with your answers to approve any new FAQs.
• Open your dashboard. Suggested FAQ updates are waiting in your AI Receptionist dashboard. Approve, edit, or dismiss in a click.

The more you engage, the more your AI Receptionist learns about your business — and the better every call gets. 

Have questions? Learn more about using self-healing FAQs. 

Not yet using our AI Receptionist?

Connect with our team to learn more about how self-healing FAQs and other new features can help you deliver a sharper experience for every call.