Blog: Product Updates

While a call summary from Smith.ai receptionists provides a high-level overview of a call, sometimes a complete audio recording and text transcription are desired. For those scenarios, Smith.ai now offers call recording, transcription, and the ability to search call transcripts from your dashboard.

You asked. We listened. Smith.ai is expanding our outbound calling capabilities based on your feedback! You can now have us make a one-time call to anyone right from your dashboard.

We’re excited to announce new performance tracking and analytics for Outreach Campaigns! Easily monitor and evaluate performance of sales outreach, marketing promotions, client engagement, and more with reach and conversion metrics, visualized in helpful tables and graphs.

We’re excited to announce more robust outreach capabilities that are customized to the unique needs of your business and automated for hands-off workflows. Smith.ai's receptionists have been available for one-off call requests for years. Now, we're offering outbound calling solutions that put more control in your hands.

We’re excited to announce that the Smith.ai Zapier integration is publicly available. You can now set up integrations with thousands of web apps — streamlining the process of adding calls and chats to the tools you already use.

Live-staffed website chat from Smith.ai has always been affordable with per-chat pricing and low monthly plans. Now our new À La Carte chat plan offers extra flexibility at a low cost. Simply sign up for the plan and pay no monthly fee, and then just $10 per relevant chat. Whether you have new leads contacting you for a consultation or existing clients chatting in with customer service requests, you're covered by our friendly, professional 24/7 live chat agents. Never miss out on a valuable business chat again!

We’re excited to announce that the Smith.ai Zapier integration is publicly available. You can now set up integrations with thousands of web apps — streamlining the process of adding calls and chats to the tools you already use.

Smith.ai Academy for Law Firms is a free online learning hub built for solo and small-firm attorneys, offering expert video courses on law firm marketing, lead management, intake systems, and business operations.

Many U.S.-based businesses offer services to English- and Spanish-speaking customers, which is why we have a team of bilingual receptionists on staff. Now, with our new dedicated Spanish line, you can opt to have incoming calls answered by one of our Spanish-speaking receptionists!