Smith.ai vs. Echowin

When it comes to inbound call-handling, both AI Receptionist and Echowin provide essential features for AI answering to support your business. However, not all AI voice agents deliver the same flexibility, support, quality assurance, and expertise. Below, we outline key differences between our AI-first answering solution, AI Receptionist, and Echowin so you can make the best choice for your business.

Features that both platforms provide

• 24/7 call answering: Ensure uninterrupted coverage to handle customer needs.
• Lead qualification: Assess and intake high-value prospects.
• Appointment scheduling: Schedule seamlessly into your calendar of choice.
• Call routing & transfers: Direct calls to the appropriate person or department.
• FAQs: Provide accurate responses to common customer inquiries.
• Instant call summaries: Keep up with every customer interaction in real-time. 
• Recording & transcription: Stay informed with records of each call. 
• Simultaneous call handling: Handle multiple calls concurrently.
• Reporting & analytics: Gain valuable insights to optimize call handling.
• Integrations: Connect your technology stack with powerful integrations.

What sets Smith.ai apart

The difference between AI Receptionist and Echowin becomes undeniable when considering the advanced capabilities and support Smith.ai offers.

24/7 virtual receptionists

AI technology has come a long way, but can't entirely replace the human touch. What sets Smith.ai apart is our hybrid approach to AI call answering. Smith.ai’s unique blend of AI with 24/7 human backup allows our human receptionists to step in and handle complex client needs seamlessly whenever your internal staff is unavailable for transfer. 

With Smith.ai, you get the efficiency of AI Receptionist and access to our highly trained live receptionists 24/7, ensuring human intervention is always available — even when you’re not.

Echowin only allows for human escalation by transferring calls to your internal team, limiting the level of support your callers receive when your staff is unavailable.

Flexible appointment scheduling

Smith.ai integrates with any calendar software that provides a public link and natively integrates with several calendaring tools, allowing you flexibility when scheduling appointments through AI Receptionist. 

In contrast, Echowin currently only natively supports Google Calendar, limiting your choice of calendaring systems, unless you connect your alternative scheduling platform using Zapier or webhooks — which are extra steps that you’re not even eligible to use unless you’re on Echowin’s more expensive Pro plan. 

With Smith.ai, you can choose from any number of native calendaring integrations, so AI Receptionist can book appointments on your calendar of choice.

White-glove support on every plan

Smith.ai offers white-glove setup assistance on all plans, free of cost. While both platforms are self-service, Smith.ai ensures businesses receive continuous, high-quality support if needed, regardless of their subscription level. We understand it can be daunting for business owners to adopt AI and trust it with their business’s reputation. No matter where your business stands, we’re committed to supporting your transition and success.

Echowin reserves free white glove onboarding support for higher-tier plans only, charging an outrageous $1,000 setup fee on the Starter plan if you require support to optimize the AI for your business.

Unmatched quality assurance 

Competing AI solutions such as Echowin fall short compared to Smith.ai due to a lack of quality assurance. Echowin offers templates and no-code solutions but houses a complex AI backbone that can fail as underlying AI models evolve. 

Since accuracy is Smith.ai’s first priority, we created a proprietary monitoring system that proactively oversees AI Receptionist performance to ensure accuracy and consistency. Our monitoring system can test countless call scenarios to catch mistakes before they happen. 

Echowin's website doesn’t mention comparable quality assurance methods outside of call rating and insights — features that Smith.ai offers on all plans, while Echowin locks them away for higher tiers.

Proven expertise & reputation

Over the years, we have built a strong reputation for delivering exceptional answering services. Smith.ai’s decade of extensive experience in the answering service industry gives us a powerful edge for providing superior AI customer experiences — because we know what makes a good call from start to finish. 

Echowin, founded in 2022, lacks the background that defines Smith.ai’s hybrid approach. We offer AI-powered solutions and provide our own human receptionists for reliable, 24/7 backup. With us, you're getting the best of both worlds. 

Plus, our receptionists are top-rated — check out our stellar reviews on Clutch & G2.

The clear winner

If you’re looking for an AI-led call-answering solution that truly delivers value, AI Receptionist offers unmatched tools your business needs to excel. For growth-focused business owners prioritizing reliability, expert-backed support, quality, and proven experience, Smith.ai is the obvious choice over Echowin for your 24/7 AI call-answering needs.