Smith.ai vs. Voiceflow

When it comes to managing your business calls, both Smith.ai Voice Assistant and Voiceflow offer essential features like 24/7 call answering, simultaneous call handling, FAQ responses, and call routing & transfers. However, not all AI voice agents deliver the same value. Let's discuss the most crucial differences so you can decide which solution is best for your business.

Basics both platforms offer

Smith.ai and Voiceflow provide the following core features for handling your calls effectively:

• 24/7 call answering: Ensures you never miss a call, no matter the time of day.
• Simultaneous call handling: Manages multiple calls at once, even during high call volumes, so your customers never need to wait.
• FAQ answering: Handles common customer inquiries, such as hours, location, prices, etc.
• Call routing and transfers: Directs and transfers calls to the right team members.
• Lead qualification: Screens callers with tailored questions to identify high-value leads and ensure the right clients are prioritized.
• Recording & transcription: Provides an accurate record of every conversation for effortless data analysis.

These are the cornerstones of any AI voice agent, but there’s way more your business will need if you're looking for premium tools for success. Let’s dive into what sets Smith.ai apart.

The Smith.ai edge

A human touch — whenever your customers need it

AI has come a long way, but it has yet to completely replace the warmth of human communication. Smith.ai knows this, so we combine advanced AI technology with our human, North America-based receptionists. Here's the kicker: they're available around the clock. That means when AI alone isn’t enough, Smith.ai’s highly trained virtual receptionists can step in to ensure every interaction is handled with care and expertise — 24/7/365. Our unique hybrid approach balances efficiency with personalization in a way that no other AI answering service — not even Voiceflow — can come close to. If reliable human backup is important to how your business handles communication, Smith.ai is the clear choice.

Simple integrations that work

Smith.ai's Voice Assistant offers powerful yet simple integrations designed to fit effortlessly into your business workflows. With both native integrations and access to over 7,000 apps through Zapier and Make, connecting your systems is quick and easy — no technical expertise required. Unlike Voiceflow, which requires a deep understanding of APIs and often a dedicated team of developers to set up integrations, Smith.ai prioritizes simplicity. Whether you're automating call workflows or syncing data across platforms, Smith.ai makes integration accessible and stress-free.

Unmatched support 

Smith.ai takes support to the next level. While Voiceflow only offers support services to their higher-tiered clients, Smith.ai proactively offers continued support from the start. Our team of experts is dedicated to ensuring an ongoing seamless experience. Voiceflow's website portrays the product as very self-service-oriented. But for business owners looking for a more collaborative setup, Smith.ai Voice Assistant comes with white-glove setup and support.

The Smith.ai dynamic duo: Longevity and reputation

As a business owner, you're likely seeking a trustworthy partner with years of experience for your AI voice agent. That's exactly what you get with Smith.ai. Voiceflow only began building AI agents in 2018, while we have a decade of call center and AI expertise. Our roots in call center services give us a specific advantage because we know what it takes to make a great call from years of analyzing our virtual receptionist calls — and we use this expertise to tailor our Voice Assistant.

Plus, you're getting the best of both worlds: our state-of-the-art, advanced AI Voice Assistant and professional, live receptionists. And our receptionists are some of the best. Don't take our word for it: check out these stellar reviews of our virtual receptionists on Clutch, G2, &Trustpilot versus those of Voiceflow. The math is simple.

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	Smith.ai	Voiceflow
Clutch	Smith.ai	Voicemail No ratings
G2
Trustpilot

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Easy-to-understand pricing 

Smith.ai offers a straightforward per-call pricing model for its Voice Assistant services, ensuring transparency and ease of understanding. For instance, the Starter plan includes 30 calls at $97.50 per month.

In contrast, Voiceflow employs a token-based model that allocates a set number of AI tokens per month, with each interaction consuming a variable amount of tokens. This system can be complex, requiring users to monitor token usage closely to manage costs effectively. In addition, features and support are dependent on your subscription tier. To unlock all features, you need to be on the highest tier.

Smith.ai's transparent per-call pricing eliminates the need for intricate calculations, allowing businesses to predict and control their expenses more efficiently. With Voice Assistant, you get every feature, no matter your volume. 

TLDR; Smith.ai outshines Voiceflow

If you’re looking for a next-level AI voice agent that prioritizes your success, Smith.ai is the clear winner. Whether you need 24/7 professional human backup, advanced lead qualification, or superior support and quality — Smith.ai delivers the tools your business needs to excel.

For growth-minded business owners who care about professional human backup, ongoing support, and unmatched quality, Smith.ai is the stronger AI answering service for your success over Voiceflow.