Smith.ai vs. Boost.ai

When it comes to managing your business’s calls, both Smith.ai Voice Assistant and Boost.ai offer essential features like 24/7 call answering, FAQ answering, and call routing & transfers. But not all AI virtual agents are created equal. Below, we highlight the key differences so you can decide which solution best supports your business needs.

Basics: What both platforms bring to the table

Smith.ai and Boost.ai share some foundational features, including:

• 24/7 call answering: Ensure all calls are answered promptly, regardless of when they come in.
• FAQ answering: Deliver instant responses to common inquiries about your business.
• Call routing & transfers: Seamlessly transfer calls to the right team member.
• Scalable solutions: Both platforms aim to grow with your business.

Smith.ai exceeds Boost.ai

When you look at the additional tools and features Smith.ai Voice Assistant offers, the contrast between these two AI-powered voice bots becomes quite obvious.

The Smith.ai advantage

Professional, human assistance — 24/7/365

AI is incredibly advanced, but sometimes, nothing beats the human touch. Smith.ai blends AI technology with 24/7 human backup from our live, professional receptionists. Voice Assistant can handle routine calls and tasks, but when complex or sensitive situations arise, our highly-trained receptionists are ready to step in at any time.

Boost.ai seems to rely heavily on automation and AI, which is good for cost efficiency. However, over-relying on automation can result in poor customer experiences if customers feel they aren’t receiving the personalized attention they need.

Smith.ai balances AI with human support, to address a variety of client needs effectively. Striking the right balance is essential to ensure positive customer experiences, and since we’ve spent nearly a decade connecting with thousands of clients, we have the proven expertise in quality call handling. 

Because of our experience and proprietary monitoring system, Voice Assistant is extremely skilled at the process of converting calls into customers, plus it has the backup of our skilled virtual receptionists — 24/7. Our fusion of efficiency and personalized care ensures exceptional service and client satisfaction.

Appointment booking

When it comes to booking appointments, Smith.ai can book live on the call using our virtual receptionists. We can do so using any calendar software that has a public link, making it easy for businesses to keep their schedules full. Boost.ai, on the other hand, doesn’t clearly outline its scheduling capabilities, leaving you guessing. Not to say their voice bots do not have this feature, but it's unclear what the capabilities are on their website. From our research, we see that many voice bot service providers have extremely limited scheduling functionality. For example, many are only capable of sending an SMS message with a calendar link and marketing this as appointment booking. 

Detailed Lead Qualification for Growth

Smith.ai shines in lead qualification, offering robust tools to screen and identify high-value leads using preset criteria. Our conversational AI ensures that every interaction helps drive conversions and supports business growth. Boost.ai doesn’t mention lead qualification on its site, leaving a significant gap in the service offerings. With Smith.ai, your business benefits from proactive, detailed lead screening, qualification, and intake helping you make the most out of relevant leads.

Smith.ai power play: Reputation

Smith.ai has been a leader in the call center and virtual receptionist industry for over 10 years, earning top ratings on platforms like Clutch and G2. Our years of expertise translate into exceptional AI answering experiences backed by 24/7 human escalation when needed. While Boost.ai has been around for nearly as long, it lacks the same depth of call center experience, leaving the burden to deliver the same level of care and reliability to the busy business owner.

Our passion — Transparency

We understand that business owners want all the details upfront when shopping for AI solutions. That’s why Smith.ai is fully transparent about our pricing and plans — you’ll find everything clearly outlined on our website. Boost.ai doesn’t share pricing information, which may be because they cater to enterprise-level businesses. Smith.ai, however, is designed to support businesses of all sizes, from small businesses to large enterprises, ensuring accessibility and transparency for everyone.

Simplicity & ease of use

Business owners choose AI answering services to streamline workflows and save time. They need a solution that works efficiently without requiring hours of training. That’s why Smith.ai is the obvious choice. While Boost.ai demands extensive training through hours of academy content, Smith.ai Voice Assistant offers simple, no-code setup that takes just minutes. The question is simple: Do you want software that just works, or one that wastes your valuable time? The choice is clear — Smith.ai makes it easy.

Powerful Integrations for effortless efficiency 

Smith.ai provides advanced integration tools to connect seamlessly with your existing workflows. With native integrations like Salesforce and HubSpot and thousands more via Zapier and Make, it’s easy to sync your CRM, calendars, and software for a streamlined experience. Boost.ai, on the other hand, offers limited integration options for its voice agent services, reducing flexibility and value for businesses looking to scale and customize their solutions.

The clear winner

If you’re looking for a solution that goes beyond the basics, Smith.ai Voice Assistant champions Boost.ai. From 24/7 human backup to transparent pricing, detailed lead qualification, and unmatched integration capabilities, Smith.ai delivers the tools and expertise your business needs to thrive.

For growth-minded business owners who value flexibility, reliability, and a personal touch, Smith.ai stands out as the superior AI call-answering service over Boost.ai.