Virtual Receptionists

Overview
Pricing
Features
How It Works
Comparison

A superior qualification, answering & intake service for small businesses

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Our live, U.S.-based virtual receptionists capture & qualify leads, book new clients, and build better relationships with your existing clients. Pricing starts at just $60 per month.

THE BASICS!

  • U.S.-based receptionists on duty weekdays 6am-6pm PT/9am-9pm ET
  • Lead qualification & intake with CRM integration for complete workflows
  • Call screening and prioritization. Live transfers and direct pass-through for VIPs.
  • Appointment & call-back scheduling, with calendar software integration
  • Outbound calls: web-form follow-ups, work status updates & appointment reminders
  • Payment collection, with integration to your credit card processing software

Predictable & Affordable Pricing

Per-call pricing,
not per-minute
Month-to-month — no contracts or setup fees

SO, WHY SMITH.AI?

Integration

Footnotes

  1. Smith.ai does not charge for spam or unwanted sales calls — as long as we can block them in the future. If you use a forwarding service but disable Caller ID pass-through (common with Google Voice clients), we won’t be able to block them, and thus you will be charged for those calls. You can learn more about this here.
Start your new Smith.ai account today, with a FREE 30-day/10-call trial covering 9am-9pm EST. You can even keep your number if Smith.ai’s receptionist services aren’t right for you.

AVAILABLE 6AM – 6PM PST / 9AM – 9PM EST MONDAY – FRIDAY

Starter
$60
Per
Month
10
Receptionist
Calls
1
Live transfer
Phone number
$6/Call after 10
Basic
$150
Per
Month
30
Receptionist
Calls
2
Live transfer
Phone numbers
$5/Call after 30
Pro
$450
Per
Month
100
Receptionist
Calls
5
Live transfer
Phone numbers
$4.50/Call after 100

ADD-ONS (PER CALL/MONTH)

  • CRM integration. All call details and notes are sent to your CRM.
    We support Agile CRM, Active Campaign, CapsuleCRM, Clio, Hubspot, Infusionsoft, Lexicata, Practice Panther, Pipedrive, Rocket Matter, and more.
    $0.50
  • SMS/Slack notifications. Receive a SMS/Slack message when a caller qualifies for a transfer.
    You and your staff can accept or reject calls.
    $0.50
  • Accept collect calls. We'll accept the charges for any incoming collect call for you.
    Attorneys who work with inmates often require this add-on. Price is based on plan, not per-call.
    $0.50
  • Book appointments. By scheduling meetings with leads and clients, we complete the workflow.
    Other services take a message, leaving the follow-up work for you.
    $1.00
  • Accept payments. From consultation deposits to past-due collections, we make sure you get paid.
    We support LawPay, TrialPay, CPACharge, Square, PayPal, and more.
    $1.00
  • Complex call routing. Set unique rules for each number, time of day, and extension.
    Route calls based on schedules, availability, and holiday hours. Ring your team sequentially or “blast” everyone.
    $1.00
YOU SET YOUR HOURS. OUR PRICING IS BASED ON CALL VOLUME.

WE CHARGE PER-CALL, NOT PER-MINUTE

OTHER COMPANIES CHARGE FOR THIS NONSENSE (WE DON’T):
WRONG NUMBERS
SPAM AND ROBOCALLS
UNWANTED SALES/SOLICITATION

AND YOU'LL NEVER GET CHARGED EXTRA FOR THESE EITHER:
OUTBOUND CALLS (SAME $ AS INBOUND)
UPGRADES, DOWNGRADES, OR CANCELLATION
If the plans above don't cover your needs, we can build a custom plan just for you.
Contact Us

Questions? Answers!

How does a free trial work?

You sign up, we onboard you, generate a phone number, and assign you a receptionist. No payment involved. At the end of that 30 days, or 10 calls — whichever comes first — you have the option to continue, and can enter your payment info on the website. If not, the number will be automatically disabled after a grace period of one month.

Do I have to sign a contract?

Smith is a pay-as-you-go service. This means there aren’t any long term contracts. You pay for the receptionist service each month. If you ever cancel, we bill for and through the end of the current monthly billing cycle, and then you’re done. And we will miss you.

Can I change my plan?

Yes, at any time. We make it easy. If you’re on the trial, the plan starts after your trial ends and billing starts for the next month. If you would like to change your plan, just email support@smith.ai.

Do you count wrong numbers or spam towards my quota?

No, as long as the lines you forward to us pass Caller ID, you won’t be charged for spam or unsolicited sales calls.

Why do you bill by the call?

Versus by minute? Billing per client call saves you money, and there’s no mystery accounting involved. You’re trusting us to represent you. You wouldn’t rush a client off the phone and we don’t either.

What corners did you cut?

You sign up, we onboard you, generate a phone number, and assign you a receptionist. No payment involved. At the end of that 30 days, or 10 calls — whichever comes first — you have the option to continue, and can enter your payment info on the website. If not, the number will be automatically disabled after a grace period of one month.

How is this worth it?

Even our most expensive plan, the pro plan, is about $40,000 less than the yearly salary of an in-house receptionist, and we still have capabilities they likely don’t. But if you’re not considering a receptionist, you might not have considered the real cost of all your daily interruptions. Give us a try and find out.

What if I don't need 6am–6pm?

No problem. Just tell us what hours you want us to answer, and calls outside those hours can go to a number you choose, or to voicemail. Or, if you're using something fancy like RingCentral, you can set up your forwarding to only forward during those hours. The great thing about per-call pricing is that it doesn't matter if we answer calls for you 12 hours a day or 2 — the pricing is the same.

I have staff. Will they each need separate accounts?

Nope! Smith is a great service as a virtual front desk for small businesses with multiple employees. For individual routing (such as real estate agents in a firm or IT consultants in the field), we offer up to two routing numbers in the Basic plan, five in the Pro plan, and additional transfer lines for $15/month.

Footnotes

  1. Smith.ai does not charge for spam or unwanted sales calls — as long as we can block them in the future. If you use a forwarding service but disable Caller ID pass-through (common with Google Voice clients), we won’t be able to block them, and thus you will be charged for those calls. You can learn more about this here.

Receptionist Services

Live Receptionists

Friendly, professional, live receptionists answer all your calls with a smile and keep your clients happy.

Familiar with Your Business

We’ll answer customer questions about hours, payment methods, services provided, and more.

Live Transfers

Receptionists can live transfer a caller to you, even pre-qualifying which types of callers get through.

Email Summary of Calls

Get a summarized message of each call sent immediately via email.

Text Message Summary of Calls

Or get a summary of each call sent instantly to your phone via SMS.

Call Disposition

Receptionists mark all calls with type and urgency. This metadata is passed to you in the call summaries.

Referrals to Recommended Businesses

Receptionists can monetize your "bad leads" by referring them to someone on your custom list of businesses, from whom you earn a referral fee.

Customized Greetings

Your virtual receptionists will greet clients using a personalized greeting specified by you.

Friendly Demeanor

Our virtual receptionists have years of experience answering phones and speak in clear American English.

Multiple Live Transfer Numbers

When making live transfers, you can list multiple phone numbers for different people.

Callback on Client Calls

Your friendly receptionists promptly return any calls lost due to cell connection issues or incomplete voicemails.

Daily Summary of Emails

At 6:30 PM PST, you’ll receive a daily email summarizing each call you received on that day.

Outbound Calls

Receptionists can make outbound calls on a one-time or recurring basis. We can call leads who complete your web form, provide work status updates, and more.

Appointment Reminders

Receptionists will call clients with upcoming appointments to reduce no-shows and cancellations.

Appointments & Integrations

Appointment Scheduling

We’ll gladly book appointments for you and your clients, on your own calendar. We can even prequalify.

E-Commerce Order Integration

Your receptionists can gather e-commerce details such as order number, item info, and address.

CRM Integration

Smith.ai can integrate with CRM software to sync caller information, notes, and more.

Slack Integration

Accept or reject call transfer requests in Slack, and receive call summaries in a dedicated Slack channel.

New Client Intake

We'll complete new client intake forms for your qualified leads, so new client information is logged in your CRM.

Email/SMS Sorted to Departments

Calls can be marked and routed to the appropriate department (e.g., sales@, support@, owner@).

Lead Data Gathering

We'll capture and qualify your leads based on your custom criteria such as their service needs, where they heard about you, and more.

Dispatch Calls to Multiple Locations

Using ZIP code lookup via Storepoint.co, we can transfer calls to different numbers in your business.

Customer Service and Support Desk

We can assist your support team by collecting order numbers or tickets. We integrate with many CRMs, too.

Phone Services

Dedicated Phone Number

A local or toll-free number dedicated to you, and only you — or routed to different people on your team.

Works with Popular VoIP Services

Our state of the art technology makes it easy to connect live call answering with a VoIP phone like RingCentral, Google Voice, or Plivo.

High-Quality Sound

State-of-the-art VoIP software ensures high-quality voice and sound for all your calls.

Use Your Existing Number

Port your current land line, mobile, or cell number from your carrier for no extra cost.

Conditional Call Forwarding

In a few easy steps, you can set your phone to forward certain calls to your Smith.ai number. Works with all major US carriers: AT&T, T-Mobile, and Verizon.

No Extra Apps to Install

Just text us status updates — there’s no need to fuss with yet another app or login to remember.

Billing & Fees

Easy Billing

You’ll always know what you are paying for. Base monthly fee, and any overage. That’s it.

No Hidden Fees

You won’t find any surprises on your bill from Smith.ai. We like to keep things simple for you.

Pricing Per Call — Instead of Per Minute

Pricing per minute results in hurried calls, expensive bills, and unpredictable costs. Nope. Not with us.

No Setup Fees

There is no setup fee, or setup fee called something else to hide it from you. Joining is easy and fast.

No Cancellation Fees

Month-by-month contracts mean you can cancel at any time — without any penalty or cancellation fee.

Customizable Plans

Whatever your needs or call volume, we can customize a plan for you that’s still priced competitively.

Voicemail Services

Voicemail to MMS

Audio files of a voicemail recording can be sent directly to you via text message right after the call.

Voicemail to Email

Alternatively, Smith.ai can send a voicemail recording directly to your email right after the call.

Unlimited Voicemails

There’s no limit or extra charges on any calls sent to your voicemail.

Customized Voicemail

You can choose to have a professional voiceover actor record your voicemail greeting.

Call Services & Spam Blocking

Spam Calls Blocked

We automatically block over 20 million robo-callers, telemarketers, and spam calls.

Sales Calls Blocked

We block unsolicited sales calls from advertisers, software vendors, and more — all at your discretion.

Blocked Calls

Never want to hear from them again? You can specify certain numbers to block or blacklist at any time.

No Charge for Spam or Wrong Numbers

Spam and unwanted calls don’t count towards your monthly call quota. That would be lame of us.

VIP List

Enable specified clients to ring you directly, bypassing your receptionists. Just send us the numbers.

availability & Hours

We Cover PST Through EST

We cover all continental USA time zones from 6AM-6PM PST / 9AM-9PM EST.

Set Availability via SMS

Easily text us your status. Just type “away for 1d” or “voicemail” to tell us how to handle your incoming calls.

Worldwide Service

As long as you can access your cell phone or email, you can receive call summaries — anywhere in the world.

International Transfers

While answering your calls during US business hours, we can transfer calls to you anywhere in the world.

Custom Plans Tailored to Your Business

At Smith.ai, our customers come first. We are always interested in hearing what you need and do our very best to build new features to accommodate you. Please reach out to us with any questions about customization at hello@smith.ai or call us at (650) 727-6484.

Smith is a superior call answering and cloud phone system service for small businesses and individuals. Our platform helps you build better relationships with new and existing customers.

  1. If you use a forwarding service but disable Caller ID pass-through (common with Google Voice clients), we won’t be able to block calls for you.
  2. Smith.ai does not charge for spam or unwanted sales calls — as long as we can block them in the future. If you use a forwarding service but disable Caller ID pass-through (common with Google Voice clients), we won’t be able to block them, and thus you will be charged for those calls.
  3. If you use a forwarding service but disable Caller ID pass-through (common with Google Voice clients), we won’t be able to VIP/whitelist calls for you.

You can learn more about why we need Caller ID to block or whitelist calls here.

REAL RECEPTIONISTS + MACHINE INTELLIGENCE =

A BETTER VIRTUAL RECEPTIONIST SERVICE

Your calls answered by US-based, English-speaking receptionists, 6 AM – 6 PM PST / 9 AM – 9 PM EST

Our highly intelligent software manages your incoming call data with screening and prioritization, allowing personalized attention and detailed client call history.

An instant summary of each call delivered fast via text. Plus, voicemails transcribed and emailed to you every day. Spam and sales calls blocked.

LITTLE INTERRUPTIONS EXTEND YOUR WORKDAY BY UP TO 60%
AND CAUSE YOU TO MAKE TWICE AS MANY MISKATES MISTAKES

(IF YOUR PHONE JUST RANG, WE UNDERSTAND YOU MIGHT NEED TO READ THAT AGAIN.)

(In All Seriousness) SOME F.A.Q.’s

Can you walk me through what happens after I sign up?

After you sign up and pick your plan, we give you a phone number for clients, both new and old. The number is toll-free or local (whichever you prefer), and provisioned within seconds so you can post this new number to your online profiles (web site, Facebook business page, etc.).

Want to keep your existing number? No problem — simply forward your calls to us, and we’ll handle the rest.

Why aren’t you up 24/7?

None of you answer client calls at 4am. We’ve spent months interviewing folks like you: contractors, accountants, real estate agents, electricians, insurance agents, carpenters, handymen, you name it. You care about missing calls during your working hours. The services that do answer calls at all hours usually do so in the event of an emergency (think doctor or plumber). Plus, if we were to support you 24/7, we’d have to transfer the cost to you, and that’s no good for your bottom line.

The good news is we offer instant voicemail-to-MMS after-hours, or simply rely on getting our human-transcribed call summaries at 9am the next business day.

Can you tell me more about your receptionists and how they handle calls?

When a call comes in during business hours, our super smart technology routes your calls to your personal Smith receptionist. No robots here, but rather a real person who knows you and your clients, assisted by our software mapping your client history (a profile that grows with each and every call). Your Smith receptionist engages in authentic conversation for as long as your client wants to chat. No script and no time limit. By charging per call, not per minute, real connections happen, and customers stay happy.

What do you do with information from calls?

All your calls are prioritized and the messages delivered instantly to you via text. If you can’t respond right away, don’t worry — we email you a complete history and transcription of your calls at the end of each day. You won’t miss a thing.

We also gather leads on potential new customers, and block spam calls for you. Our system learns over time — this is the magic sauce that allows for deep, personal engagement between your customers and your Smith receptionist.

What happens after hours? Can you forward calls?

During the business week, and on the weekends and holidays, our system can either take voicemails and send them to you as MMS or email, or forward them directly to a number you specify.

How is a text message not just another interruption?

A text message is both less intrusive and more actionable. It’s less intrusive than your phone ringing while you are on a job, in a meeting, or with a client. You can read it at a glance and make a decision on how to handle it. If you choose to act upon it later, you don’t have to worry about forgetting it. The message will appear in your daily summary. Nothing gets lost.

What about multi-person calls or conference calls?

We do offer live transferring for calls! When an urgent or high priority call comes in, your Smith agent will attempt to connect you directly. If you are not available, we will send you an instant call summary via SMS or email.

In addition, we provide an Operator service, where we can organize group conference calls for you.

Are the calls answered live 100% of the time? Is it always the same person?

Calls are answered by a real, live receptionist during the hours of your plan. You'll receive support from a rotating group of receptionists, which allows us to easily scale-up when your business receives a higher volume of calls (e.g., if you run a marketing campaign). (Sorry, no, you cannot choose which receptionists answer your calls.)

How do you determine if calls are spam or sales?

Our receptionists have years of experience in handling spam or sales calls. We also keep a record of all the spam and sales calls received — and the numbers associated — we receive for pros. As a last measure for certainty, we cross-reference potential spam calls with known public databases. We will only mark a call as spam if we are 99% sure. In the case that we misclassified a call (e.g. someone called in to see if you are interested in a business loan at a 30% interest rate and you do need a business loan), we can update the system to reflect that.

How is this better than my existing voicemail?

Voicemail is a service for you, not for your customers. It can make your client feel ignored or unimportant. Your Smith receptionist takes care of your customers as you would. Furthermore, voicemails become a routine chore often out of sync with the schedules of your customers. By the time you’ve listened to a call from a new lead when checking voicemail that evening, it’s likely they’ve already called someone else.

As your client history and business profile continues to grow (thanks to our smart technology), these client calls result in deeply personal engagement.

I do all my business over email. Where is that feature?

Good news. We turn phone calls into emails for you. But if you’re looking to have someone read and answer your emails for you...well, that is trickier. Do you want someone (even someone you trust with your business) having access to your entire inbox? Probably not. Start out with the phone plan, then we’ll work on this together to meet your specific needs.

Why are you better than hiring a call center staffed with many receptionists?

Call centers are expensive — between the hardware and the people hired to man the centers, they have about a 50% efficiency rate. Most of those people-hours are spent sitting around waiting for calls. Yes, these centers take messages but they aren’t mapping you a relationship, or providing you with a client history. They won’t know you or your business, and they use a script for every call. The high costs of these centers are transferred to the client. You’re charged by minute, so it can cost thousands.

Smith bills for the call, not the minute. Your Smith receptionist can build a relationship with your clients, can have friendly chitchat and it doesn’t cost you extra. Your Smith receptionist is a real person who gets to know you and your clients.

How do your receptionists get to know my business?

We used the best technology had to offer by building a platform based on Twilio — the most advanced VOIP service currently available. We also have client profiles that gather client information with each call, giving you powerful data analytics.

Do you work on weekends?

Our receptionists don’t answer calls on the weekends, but we can do one of two things: send voicemails to you via MMS or email, or forward the calls directly to you. Your daily call summary still arrives every day.

Can you book reservations or make appointments for me?

Yes. Smith integrates with most calendaring software, including Google Calendar, YouCanBookMe, Calendly, and many more.

Can I personalize my greeting or how you answer calls?

You determine your greeting. Some pros want to have a casual tone, some wanted a professional greeting with their company name, and it's entirely up to you. You can choose your own tagline and greeting. We make sure to clarify the pronunciation of your company/name/brand with you, as well.

What we don't do

Call Your ConGressPerson
Negotiate Car Prices
Midnight serenades
Drunk-dial your ex
Make prank calls
Reserve a table
Write letters to the editor
Buy you tickets to Cabo
Criticize your style
Tune your guitars
Horse whispering
Wash your dog

Footnotes

  1. Smith.ai does not charge for spam or unwanted sales calls — as long as we can block them in the future. If you use a forwarding service but disable Caller ID pass-through (common with Google Voice clients), we won’t be able to block them, and thus you will be charged for those calls. You can learn more about this here.

How do we compare?

Smith CallRuby Gabbyville (The Rest)
Free trial 30-day 21-day 21-day Varies
Cost $6/call $14.90 per call* $6.87 per call* Varies
Pricing Per call Per ½ min. Per second Varies
Setup/Usage fee No No $99 Common
Spam calls Free $1.28 per ½ min. Free Yes
Wrong numbers Free $1.28 per ½ min. Free Yes
Appointment Booking Yes Yes Yes Varies

*assuming Starter plan, average call time is 3 minutes