Yes. We can run multiple campaigns concurrently (up to 10), each with their own specific instructions, cadence, objective, and recipient list.
You sign up for a plan, we onboard you, generate a number, and start making calls to your recipients.
To receive your money back, simply send us an email within 14 days at firstname.lastname@example.org with the subject line “Money-Back Request.”
You’ll get a full refund of your plan and any add-on services, regardless of how many calls you have used, up to $1,000. Note: Any calls over your plan quota (“overage”) are not included in the money-back guarantee.
Smith.ai is a pay-as-you-go service.
This means there aren’t any long-term contracts. You pay for the outreach campaign plan each month. If you ever cancel, we bill for and through the end of the current monthly billing cycle, and then you’re done. And we will miss you.
Yes, at any time. We make it easy. If you would like to change your plan, just email email@example.com. Your new plan will start on the billing date for the next month.
Yes, outreach campaign calls can present as coming from your business phone number, as long as caller ID is enabled on your plan. This is particularly useful for potential and existing clients who may already have your number in their phone.
In addition, if you purchase multiple local phone numbers, we can automatically use the phone number that matches your call recipients' area code.
Billing per call saves you money, and there’s no mystery accounting involved. You’re trusting us to represent you. You wouldn’t rush a client off the phone and we don’t either.
On average, less than 50% of calls are answered, and that statistic isn’t improving as time goes on. Our goal is to maximize the call-connection rate as that gets us closer to achieving your campaign goals. A minimum of 2 calls per recipient is required, but even greater frequency is likely to improve outcomes.
Even our most expensive plan, the Pro plan, is about $40,000 less than the yearly salary of an in-house sales representative, intake specialist, or business development associate. Plus, we have capabilities they don’t, thanks to our advanced technologies and AI. Even if you’re not considering hiring in-house, the cost of not following up with potential clients, donors, and other individuals is typically far greater than the cost of our plans. So, too, is your own time better suited to other high-level tasks than making outreach calls many times over. Give us a try and experience our services for yourself.
No problem. Just tell us what hours you want us to make calls, and we’ll place calls only during those times, taking your time zone into consideration. We can also adjust the hours during which we attempt transfers to you and your staff, whether or not we’re calling 24/7. Note also that you can set different hours for outreach campaign calls than the hours set for your Virtual Receptionist plan, if you have both plans active.
No, your employees don't need their own accounts. We can transfer calls to their individual lines (such as attorneys in a law firm or IT consultants in the field). We offer transfer destinations for this purpose.
No, but consider that outreach campaigns tend to increase inbound call volume, so we do recommend signing up for our Virtual Receptionist service in order to limit phone interruptions to you.
Yes, and you can save money when you do. We offer semiannual plans at a 5% discount and annual plans at a 10% discount, both of which require upfront payment.
Yes, we care about our community. We offer significantly discounted plans for businesses affected by COVID-19 and other natural disasters. For more information, please contact us.