Answer every accident call before your competition

Personal Injury Firms

Accident victims don’t have time to waste. Smith.ai answers every call instantly, qualifies the claim on your terms, and gets the matter in front of your team immediately, so you’re never second to the first callback.

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You’re not losing leads on merit. You’re losing them on response time.

Accident victims call the first firm they find — and the second, third, and fourth if no one answers in time. Every missed call is a signed retainer at another firm.

Your firm’s 24/7 virtual intake team.

With Smith.ai, your callers can always reach a human—even when your team is unavailable. Our network of 500+ North America-based live agents—many of whom are former paralegals or court staff—are professionally vetted, trained on PI intake, and ready to act as an extension of your team.

Even on AI-first plans, our Live Agent Network is available around the clock for escalations and any matter that requires a human touch.

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Handle accident calls with AI efficiency and human empathy.

Hear recorded Smith.ai calls handling personal injury intake, live transfers, appointment booking, and payment collection.

Built for PI firms. Tailored to your practice.

Smith.ai is configured to match your firm’s intake process, not replace it.

• Urgent call triage: Flag catastrophic injury claims for immediate transfer to your team
• Instant action: Schedule consultations and send retainers live on the call, so no lead is left waiting for a callback
• Custom qualification: Ask the right questions for each claim to drive the right outcomes for every lead

Everything your intake needs, nothing you have to manage.

• Matter-specific intake
• Lead qualification
• Retainer sending
• Consultation booking
• Live transfers to your team
• Instant call summaries
• Conflict checks
• Bilingual EN/ES call handling
• Call recording & transcripts
• Native integrations
• Dashboard & analytics
• Spam & robocall blocking

Hear a live demo

Call (380) 333-6907 — Heartland Law Group’s AI front office — to experience our intelligent intake system firsthand.

Your practice management system stays your system of record.

Smith.ai integrates with 7,000+ systems to sync data and push call outcomes into the tools your firm already runs. No re-entry, no second system for your team to check.

• Clio
• MyCase
• Lawmatics
• DocuSign
• Filevine
• Dropbox Sign
• Law Ruler
• Zapier
• +7,000 other integrations

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Real personal injury firms. Real outcomes.

Ready to stop losing clients to callback delay?

Tell us about your firm and we’ll show you exactly how Smith.ai handles your accident calls.

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Frequently asked questions

Can your receptionists give legal advice?

No. Our receptionists never provide legal advice or interpret a caller’s matter. They collect information, qualify leads against your firm’s criteria, and route or schedule based on your instructions — the same way a trained intake coordinator would.

Are the calls handled by a person or AI?

Either, or both — you choose. AI Receptionist handles calls with proprietary AI trained on 25M+ calls over more than a decade; Virtual Receptionist puts a live, North American agent on every call; Hybrid blends the two, escalating to a live agent whenever a call needs judgment a script can’t provide.

How does your virtual receptionist service benefit my personal injury firm?

Every accident caller gets answered instantly, 24/7, instead of reaching voicemail and calling the next firm on Google. Smith.ai qualifies the case against your criteria, gets it in front of your team immediately, and — for contingency cases — can trigger a retainer agreement the moment the call qualifies, so you’re never second to the first callback.

How do you compare to other legal answering services or PI-specific intake platforms like CASEpeer or Lead Docket?

On price: we charge per call, not per minute, so a long new-client call costs the same as a short one — unlike per-minute competitors, where your highest-value calls are also your most expensive. On fit: Smith.ai runs as an overlay on top of whichever practice management system you use today, rather than a feature locked inside one platform, so it works the same way whether you’re on Clio, Filevine, CASEpeer, or something else.

How do you qualify a personal injury case during intake?

Qualification is built around what actually determines next steps: date of incident, jurisdiction, injury severity, and whether the caller already has representation. A catastrophic injury is flagged instantly for a live warm transfer to your team; every other case follows your firm’s own scheduling and follow-up rules — configured to how your firm actually signs clients, whether that’s sign-first or vet-first.

Can you send retainers automatically for personal injury cases?

Yes. The moment a call qualifies, Smith.ai can trigger your e-sign tool (such as DocuSign) to send a retainer agreement automatically — before the consultation even happens. This is fully validated for personal injury and SSI/SSDI matters today.

What happens when a caller describes a catastrophic injury?

It’s treated as the single highest-priority signal in the call. Rather than following standard intake, a catastrophic injury routes straight to a live warm transfer so your team can respond immediately, instead of waiting behind routine scheduling requests.

Do you handle Spanish-speaking callers?

Yes — full conversational fluency in English and Spanish on every call, for continuity from first ring to signed retainer.

Do you integrate with Clio, MyCase, Filevine, CASEpeer, or Lead Docket?

We connect to most practice management systems, including Clio, MyCase, Filevine, CASEpeer, and Lead Docket, through native integrations and Zapier’s 7,000+ app connections. Connection depth varies by system, so ask your onboarding team about the right setup for your stack.

What information do you actually ask an accident caller for?

Only what changes the outcome — incident date, jurisdiction, injury severity, and prior or current representation — not a bloated, generic intake script. Detail-heavy items like medical records and accident photos are collected after the retainer is sent, typically by text or email, rather than asked on the live call.

What if a caller’s case is outside our practice area, like workers’ comp or medical malpractice?

Smith.ai identifies out-of-practice-area callers during screening and can optionally refer them to a bar association or another firm, per your instructions, so your team isn’t spending time on calls that were never going to convert.

Is there a contract, or can I cancel anytime?

Self-serve plans are month-to-month with no contract. Enterprise and Hybrid plans are tailored to your call volume — ask your onboarding team for details.

What happens after I sign up?

Onboarding is three steps: tell us your intake criteria, qualifying signals, and escalation rules; send us your calls (a new number or forwarding your existing one); then try your custom plan risk-free for 30 days.

How do you determine if calls are spam or sales?

We automatically block over 20 million known spam and robocall numbers before they ever reach an agent, and we don’t charge for calls we block. Agents are also trained to catch sales calls disguised as leads, so time isn’t wasted qualifying against your criteria.

Set the standard for how accident calls get handled. We’ll follow it, every time.

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