ANSWERING TO THE FUTURE
Maximizing AI efficiency with human expertise
Smith.ai offers a hybrid call answering solution where your calls are handled by AI or Humans — guaranteeing a top quality call for every customer
- Best in class AI voice technology
- Top quality North American human receptionists
- Seamless integration with CRMs, calendars, and more
- Instant AI powered quality assurance
- Unparalleled customer service coverage
500+
North American receptionists answer phones on behalf of our customers 24/7
10 Million+
Calls we’ve handled in our 10+ years of operation, for over 3500+ trusted partners
10+ Years
We’ve been an AI-first company since 2015, ahead of the curve for the future of phone answering
leaders in AI DEVELOPMENT
We are leaders in AI-powered customer engagement
With my background in AI, I saw an opportunity to reimagine a different type of customer engagement that could parallel or exceed high “in-house” standards. My co-founder, Justin Maxwell, and I started Smith.ai to make sure that every call, chat, and text is responded to and that every customer feels heard.
KEY FEATURES
Our core features make everyday easier
With 10+ years in business, we’ve learned through millions of calls what matters most to customers and callers alike.
24/7 Availability
Never miss an inbound call — and capture every important detail, around the clock, 24/7/365.
Free Spam Filtering
We filter spam calls for free, so you’re only billed for calls that actually matter for your business.
Admin Dashboard
You’ll always see an exact accounting of your call quantity, details, and summaries at any time.
Priced Per Call
We charge per call — so you’ll have a predictable monthly bill based on call volume, not duration.
Custom Instructions
Our AI and Human receptionists are trained on a call answering script you set — so each call is handled according to your needs.
Endless Integrations
We build native integrations for popular tools based on customer feedback, and for more custom solutions we have Zapier + Make.
Scalable Plans
Our support team will proactively reach out if your call usage is close to your call limit, so you won’t be surprised by overages.
Call Analytics
Every call is scored by AI and evaluated for caller disposition, mood, and demeanor. You’ll know exactly how your customers feel.
AI CALLS ARE MONITORED BY PEOPLE
Our AI answering is better because of Human experts
Our AI receptionist calls are quality assured by our team of human experts to ensure the highest quality service.
Create an AI Receptionist now
1
AI First Response
Your AI receptionist answers any inbound call and starts a conversation, handling routine inquiries efficiently for 85%+ of calls.
2
Human Handoff
When complex situations arise, calls are seamlessly transferred to our North American receptionists, who can confirm details of the call.
3
Call Recording & Review
Every AI powered call is recorded and available for your review, ensuring quality and transparency — our team routinely checks call quality as well.
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AI HELPS OUR Human RECEPTIONISTS
Every Human Call is Enhanced by AI Technology
We hire the very best human receptionists and support them with cutting-edge AI technology to deliver exceptional service
1
AI Call Analysis
All calls are recorded and analyzed by AI for key metrics like call quality, caller mood, and more.
2
Realtime Receptionist Help
AI assists our human receptionists throughout calls, providing context rapidly as the conversation happens.
3
AI Transcriptions
The entire conversation is transcribed, summarized, and shared with you right after the call completes.
Tailored for your needs
Choose from AI-first or human-first answering
No matter who answers, every plan includes essentials like 24/7 call coverage, free spam blocking, lead qualification, and new client intake, so you never miss what matters.
AI RECEPTIONIST
Efficient & Affordable
As low as $97.50/month
AI-first answering is perfect for simple intake, scheduling new appointments, and handling general inquiries at any call volume.
Virtual receptionists
Friendly & Engaging
Starting at $292.50/month
Human receptionists handle every call with empathy, professionalism, and personalized service from start to finish — no matter how complicated.
We’re top rated for customer experience
With over 10+ years of experience helping 3,000+ businesses handle their inbound calls, we’ve established ourselves as the leader in customer experience excellence.
AI RECEPTIONIST PRICING
Pricing that scales with you
All plans include our 14-day money-back guarantee. Setup in minutes.
Enterprise
Custom
Get tailored pricing
(As low as $1.50 per call)
Custom pricing based on needs
All Plans Include
Lead Qualification & Intake
No Hidden Fees
No Setup Fees
Free Spam Blocking
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Rich Business Insights
24/7 Human Agent Backup
No Annual Contracts
Call Recordings & Transcripts
outstanding service
We stand out among competitors thanks to our unmatched AI + Human model
As leaders in the industry, we are proud to deliver standout features and quality that win trust from our partners.
| Smith.ai | Slang | Sameday | Goodcall | CaptureNow | Rosie | |
|---|---|---|---|---|---|---|
| Human escalation | ✔ | ❌ | ❌ | ❌ | ❌ | ❌ |
| Starting price | $97.50/mo | $199/mo | $349/mo | $59/mo | $200/mo + $1.95/call | $49/mo |
| Pricing model | Per call | Per location + feature set | Per minute | Per caller | Platform fee + per call | Per minute |
| Lead qualification | ✔ | ❌ | ✔ | Higher plans only | ✔ | ✔ |
| Appointment scheduling | ✔ | Limited calendars supported | Limited calendars supported | ❌ Calendar links via SMS only | ❌ | ❌ Calendar links via SMS only (higher plans) |
| Zapier/Make integration | ✔ | ❌ | ❌ | Zapier only | ❌ | Zapier only |
| Free spam blocking | ✔ | ❌ | ❌ | ❌ | ❌ | ✔ Beta version |
EASY ONBOARDING
Get set up in minutes
You can onboard yourself and start forwarding calls immediately.
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