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The best of AI.The best of humans.Working as one.
AI handles the routine, live agents handle the complex. Every call gets what it needs, and you never overpay. Smarter coverage. Half the price.
100% AI
Fast and efficient, with limitations
Hybrid solutions
Maximum flexibility and control
100% Human
Warm and skilled with nuance, but hard to scale
Every call is different.
Your bill shouldn’t treat them the same.
Every call that comes through your phones—whether it’s a basic status check or a high-value prospective client—is answered the same way. As such, they cost the same. That’s not a coverage problem, it’s a cost intelligence problem. Hybrid fixes it.
AI handles the routine.
Fast. Accurate. Always on.
Endlessly reliable: never sleeps, never gets frustrated, follows your exact business logic.
A master of the repeatable: Qualifies leads, books appointments, answers FAQs, and routes accurately.
75% of AI-first calls can be fully resolved with AI.
Humans handle the nuance.
Warm. Skilled. Invested.
Ready for the complex: a nuanced intake, an upset caller, a high-stakes prospect.
Focused on the caller: Trained and supported by AI so they can focus on the relationship.
25% of AI-first calls require human involvement.
Simple, low value calls like
Complex, high-value calls like
The phone rings. Here’s what happens next.
At onboarding, we look at your call mix and set a recipe, a defined split between AI and live agents based on the types of calls you actually receive.
AI picks up, every time.
Your AI receptionist answers on the first ring, 24/7. It greets the caller using your business name, understands their intent, and begins handling the call according to your exact playbook.
No missed calls. No hold music. No voicemail.
AI qualifies, transfers, or resolves.
AI either handles the full interaction — qualifying leads, booking appointments, capturing intake, and answering questions— or transfers the call seamlessly to a live agent, depending on your configuration.
Your calls. Your mix.
A live agent steps in when it matters.
Complex situations, high-value prospects, or whatever you deem worthy, our North American live agents step in. Callers never feel the seam.
Warm, professional, trained on your business.
You get the result, in your systems.
Call summary, transcript, and action items, delivered immediately to your CRM, calendar, or inbox. Custom integrations make it land exactly where you need it, without manual work.
7,000+ native integrations. Fully integrated systems.
Every call makes the next one better.
AI reviews every call for quality, tone, accuracy, and adherence. Gaps close automatically through our self-improving quality loop. Your Smith.ai account manager reviews performance proactively and optimizes your setup — without you asking.
The Smith.ai Quality Flywheel: Train → Test → Deploy → Analyze.
A live agent steps in when it matters.
Complex situations, high-value prospects, or whatever you deem worthy, our North American live agents step in. Callers never feel the seam.
Warm, professional, trained on your business.
One system. One experience. Priced for what your calls actually need.
This isn’t a stripped-down version of Smith.ai.
It’s a smarter one.
Smith.ai has been running AI and live agents together for ten years. Over 25 million calls. Thousands of firms across the country. The quality standard that clients have come to expect doesn’t change with Hybrid—the economics do.
You choose the mix.
AI handles certain call types, and Smith.ai Live Agents handle the rest. You pick the mix.
50% of the cost
Human-only solutions run between $8–10/call. Cut your costs in half with Hybrid.
Zero overhead. Zero downtime.
No training, no turnover, no 9-to-5 limitations. We build it. We maintain it. You focus on your business.
AI provides coverage at scale. Live Agents handle the nuance. You focus on your business.
Join 5,000+ businesses that trust Smith.ai to handle their calls — accurately, professionally, and 24/7. We get it right from day one.
