ANSWERING TO THE FUTURE
Maximizing AI efficiency with human expertise
Smith.ai offers a hybrid call answering solution where your calls are handled by AI or Humans — guaranteeing a top quality call for every customer
- Best in class AI voice technology
- Top quality North American human receptionists
- Seamless integration with CRMs, calendars, and more
- Instant AI powered quality assurance
- Unparalleled customer service coverage
500+
North American receptionists answer phones on behalf of our customers 24/7
20 Million+
Calls we’ve handled in our 10+ years of operation, for over 4000+ trusted partners
10+ Years
We’ve been an AI-first company since 2015, ahead of the curve for the future of phone answering
leaders in AI DEVELOPMENT
We are leaders in AI-powered customer engagement
With my background in AI, I saw an opportunity to reimagine a different type of customer engagement that could parallel or exceed high “in-house” standards. My co-founder, Justin Maxwell, and I started Smith.ai to make sure that every call, chat, and text is responded to and that every customer feels heard.
KEY FEATURES
Our core features make everyday easier
With 10+ years in business, we’ve learned through millions of calls what matters most to customers and callers alike.
24/7 Availability
Never miss an inbound call, whether you’re on the job or on vacation.
AI-Led, Human Supported
Professional human receptionists are available to step in when AI isn’t equipped to help.
Custom Call Handling
Easily craft call playbooks that fit your business needs without the need for code or complicated decision trees.
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Streamlined Operations
Native and custom integrations are available to connect AI Receptionist with your current systems without manual work.
Caller Insights
Access call stats, summaries, transcripts, and recordings on demand, at no additional cost.
Predictable Billing
Know your monthly budget for calls with per-call pricing — not per-minute.
Free Spam Filtering
We block spam at no charge, so you only pay for calls that matter to your business.
Simple Setup
Create your own AI Receptionist and start taking calls in 15 minutes or less — no sales process required.
AI CALLS ARE MONITORED BY PEOPLE
Our AI answering is better because of Human experts
Our AI receptionist calls are quality assured by our team of human experts to ensure the highest quality service.
Create an AI Receptionist now
1
AI First Response
Your AI receptionist answers any inbound call and starts a conversation, handling routine inquiries efficiently for 85%+ of calls.
2
Human Handoff
When complex situations arise, calls are seamlessly transferred to our North American receptionists, who can confirm details of the call.
3
Call Recording & Review
Every AI powered call is recorded and available for your review, ensuring quality and transparency — our team routinely checks call quality as well.
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AI HELPS OUR Human RECEPTIONISTS
Every Human Call is Enhanced by AI Technology
We hire the very best human receptionists and support them with cutting-edge AI technology to deliver exceptional service
1
AI Call Analysis
All calls are recorded and analyzed by AI for key metrics like call quality, caller mood, and more.
2
Realtime Receptionist Help
AI assists our human receptionists throughout calls, providing context rapidly as the conversation happens.
3
AI Transcriptions
The entire conversation is transcribed, summarized, and shared with you right after the call completes.
START HERE
Choose who answers
Explore having your calls handled by AI, humans, or a mix of both.
AI Receptionist
Starting at $95.00/month
AI handles high-volume tasks — from screening to scheduling — and seamlessly escalates calls to live agents as needed.
Why choose AI-first?
- Adapted to your brand
- Endlessly customizable
- Lowest cost per call
Human Receptionists
Starting at $292.50/month
Live agents handle every call with professionalism, personalized service, and a human touch from start to finish.
Why choose human-first?
- 500+ North American agents
- 99.7% accuracy rate
- Inbound + outbound capabilities
RISK FREE
30-day money-back guarantee
We’re top rated for customer experience
With over 10+ years of experience helping 5,000+ businesses handle their inbound calls, we've established ourselves as the leader in customer experience excellence.
AI RECEPTIONIST PRICING
Every AI Receptionist plan offers 24/7 access to live agents when you need them.
30-day money-back guarantee. Setup in minutes.
Enterprise
Custom
Get tailored pricing
(As low as $1.00 per call)
Custom pricing based on needs
All Plans Include
Lead Qualification & Intake
English & Spanish Fluency
Free CRM Integrations
Free White-Glove Setup
Spam Blocking
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Rich Business Insights
Live Customer Support
Call Recordings & Transcripts
outstanding service
We stand out among competitors thanks to our unmatched AI + Human model
As leaders in the industry, we are proud to deliver standout features and quality that win trust from our partners.
| Smith.ai | Slang | Sameday | Goodcall | CaptureNow | Rosie | |
|---|---|---|---|---|---|---|
| Human escalation | ✔ | ❌ | ❌ | ❌ | ❌ | ❌ |
| Starting price | $95.00/mo | $199/mo | $349/mo | $59/mo | $200/mo + $1.95/call | $49/mo |
| Pricing model | Per call | Per location + feature set | Per minute | Per caller | Platform fee + per call | Per minute |
| Lead qualification | ✔ | ❌ | ✔ | Higher plans only | ✔ | ✔ |
| Appointment scheduling | ✔ | Limited calendars supported | Limited calendars supported | ❌ Calendar links via SMS only | ❌ | ❌ Calendar links via SMS only (higher plans) |
| Zapier/Make integration | ✔ | ❌ | ❌ | Zapier only | ❌ | Zapier only |
| Free spam blocking | ✔ | ❌ | ❌ | ❌ | ❌ | ✔ Beta version |
EASY ONBOARDING
Get set up in minutes
You can onboard yourself and start forwarding calls immediately.
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