Answering, intake, scheduling, and payments… the benefits have been enormous. We save 10–15 minutes of staff time with every call they answer.
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Family law firms
Answer every call and catch conflicts before they hit your calendar
Family law callers are ex-spouses, co-parents, and opposing parties as often as they’re new clients. Smith.ai checks your CRM for conflicts, qualifies the matter against your criteria, and books the consultation directly on your calendar before anyone on your team has to get involved.
500+ North American live agents
Trusted by 4,000+ law firms
Every new call
could be an old conflict.
Family law disputes are rarely just legal questions. Opposing parties call the same firm more often in family law than in any other practice area, and a missed conflict has a larger impact on your firm than a missed lead.
Right nowWith Smith.ai
Conflicts hide in plain sight, requiring your team to check and verify every inquiry
Every caller is checked against your existing contacts and matters before intake is complete
Domestic violence and custody emergencies get stuck behind routine intake
Safety-flagged and emergency calls are escalated straight to your team, any time of day
Consultations get missed, not just calls
Appointments are booked directly on your calendar the moment a caller qualifies—no callback required
Generic scripts miss the real complexity of a claim
Custom intake with qualification by claim type, from contested custody cases to high-value asset division
Your CRM and your calendar don’t talk to each other
Contact and matter details sync to the practice management system you already run
Sensitive and distraught callers need more than an accurate script
Trained live agents step in for calls involving high emotional tension at any time, day or night
Conflicts hide in plain sight, requiring your team to check and verify every inquiry
Every caller is checked against your existing contacts and matters before intake is complete
Domestic violence and custody emergencies get stuck behind routine intake
Safety-flagged and emergency calls are escalated straight to your team, any time of day
Consultations get missed, not just calls
Appointments are booked directly on your calendar the moment a caller qualifies—no callback required
Generic scripts miss the real complexity of a claim
Custom intake with qualification by claim type, from contested custody cases to high-value asset division
Your CRM and your calendar don’t talk to each other
Contact and matter details sync to the practice management system you already run
Sensitive and distraught callers need more than an accurate script
Trained live agents step in for calls involving high emotional tension at any time, day or night
Your firm’s 24/7 virtual intake team.
Family law callers are often in high-stakes, emotionally fraught, or unsafe situations. With Smith.ai, your callers can always reach a human, even when your team is unavailable. Our network of 500+ North America-based live agents—many of whom are former paralegals or court staff—are professionally vetted, trained to handle sensitive conversations, and ready to act as an extension of your team.
Even on AI-first plans, our Live Agent Network is available around the clock for escalations and any matter that requires a human touch.
Built for family law firms. Tailored to your practice.
Smith.ai is configured to match your firm’s intake process, not replace it.Automated conflict checks: Every caller checked against your practice management system and CRM before schedulingUrgent call triage: Domestic violence disclosures, restraining orders, and custody emergencies transferred straight to your teamCustom qualification: Ask the right questions for each claim to drive the right outcomes for every lead
Your practice management system
stays your system of record.
Smith.ai integrates with 7,000+ systems to sync data and push structured intake into the tools your firm already runs, including firms managing prospective and existing clients across two separate systems. No re-entry, no second (or third) system for your team to check.
Book a free consultation
+7,000 other integrations
Everything your intake needs, fewer interruptions for your team.
- Matter-specific intake
- Conflict checks
- Location-based qualification
- Payment collection
- Consultation booking
- Warm transfers
- Follow-up SMS & email
- Bilingual EN/ES call handling
- Spam & robocall blocking
- Call recording & transcripts
- Instant call summaries
- Native integrations
Real family law firms. Real outcomes.
Since we started with Smith.ai, we’ve gotten 12 cases. We wouldn’t have gotten those cases unless Smith.ai had answered the phone, and they do a great job—and our clients tell us that as well.
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I don’t have to worry about my reputation. Smith.ai professionally answers the phones as if they are an employee. I’ve had really positive feedback about their professionalism.
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Smith.ai helps with my firm’s customer service and intake process. We never miss a call because of them.
One of the big reasons we chose a virtual receptionist is after looking at the statistics of the number of phone calls that go unanswered… we wanted to be proactive in making sure we aren’t responding in the way that the industry standards appeared to be.
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Ready to stop letting conflicts and callbacks slow down intake?
Tell us about your firm and we’ll show you exactly how Smith.ai can help your firm move business forward.
