Outsourced client intake helps solo lawyer get more work done

Never miss a call with 24/7 virtual receptionists
Tycha Kimbrough
Kimbrough Legal

Solo lawyers and small firms are managing their businesses with unique challenges. It can be difficult to divide time between revenue-producing client work for your business and leads that can potentially convert into paying clients. Existing clients are always going to be your top priority, but it’s also important to ensure that you’re capturing and nurturing new leads as they can potentially become your next highest revenue-producing client. Understanding that engaging leads can be time-consuming for you and your firm, outsourcing these responsibilities to virtual receptionists can be very beneficial. Smith.ai’s 24/7 virtual receptionists will answer your inbound calls to prequalify leads based on your specifications, share detailed summaries with key information from each call, conduct new client intake, and collect outstanding payments. These services, among others, are designed to help you save time to focus on productive work with the peace of mind knowing that your new leads are always well cared for.

Kimbrough Legal

Austin, Texas
The problem
Law firm needed better quality service for new client intake
Our solution
Outsourced call handling and new client intake

Tycha Kimbrough of Kimbrough Legal switched to Smith.ai because she needed a better quality service that could provide more support for her business. 

Specifically, Tycha was interested in Smith.ai’s ability to complete intake forms and accept payments. Her goal was to establish a more efficient intake process for her firm by outsourcing these tasks.   

Tycha joined Smith.ai’s service in June 2020 and hasn’t looked back. 

Kimbrough Legal now uses Smith.ai’s 24/7 on-duty receptionists to handle overflow calls from leads and clients, conduct new client intake, and collect payments. Tycha’s goal of a more efficient law firm and intake process was realized thanks to Smith.ai. She adds, “Smith.ai helps with my firm's customer service and intake process. We never miss a call because of them.

“Smith.ai saves my firm money by allowing us to outsource calling handling, instead of having a full-time person in this role.”

Kimbrough Legal is a Texas-based law firm specializing in criminal defense and family law with offices in Austin and San Antonio. Working with Smith.ai’s receptionists has helped Tycha and her team save time, increase productivity, and focus on revenue-generating work. The peace of mind that Smith.ai provides Tycha and her team is invaluable. “Smith.ai helps with my firm's customer service and intake process. We never miss a call because of them,” said Tycha. 

Smith.ai is a superior 24/7 call answering and intake service for small businesses. Our virtual receptionists help you build better relationships with new and existing clients. We will help save you money and time, give your clients the personalized attention they deserve (don’t we all prefer to talk to a human!), and capture more qualified leads (bye-bye spam calls!). 

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