we’re hiring!

Shape your future at Smith.ai

Smith.ai thrives on attracting industry-leading talent with our inclusive and supportive global work culture, encouraging everyone to reach their utmost potential.

Join our Virtual Receptionist or Customer Engagement Representative teams!

remote working at its finest

Choose your path, work from home

Dreams and opportunities are no longer confined to the corners of an office. At Smith.ai, we believe in empowering individuals to shape their own career paths. We offer the thrilling chance to become a Virtual Receptionist or Customer Engagement Representative, roles that allow you to make a difference while enjoying the comfort of working from home.

Virtual Receptionist

You will support our professional client’s offices in a range of tasks like answering questions, taking messages, and scheduling appointments - all from the comfort of your home office.

Customer Engagement Representative

You will leverage your gift and passion for building new relationships to educate, support, and fulfill requests from prospective clients interested in new products or services.
virtual receptionist  - at a glance

Unleash your potential

We are passionate about our agents being able to shine and utilize their inner “superpowers” daily by providing the best work environment and opening up opportunities for career growth in a supportive culture.

Working at Smith.ai allows you to earn industry-leading wages and grow your career from the comfort and convenience of your home while helping small businesses thrive.

In addition, every agent on the Smith.ai team is supported by an environment that is challenging, rewarding, and fun. We encourage idea sharing and promote leaders from within.

explore career opportunities

Your journey towards excellence

Here at Smith.ai, we believe in developing future leaders and creating opportunities for our Virtual Receptionist community. Your journey will begin in the Virtual Receptionist role and demonstrate mastery in answering calls for our clients.

By showing up as a leader in the quality and timeliness of client calls, your performance will be recognized and rewarded with the opportunity to quickly expand your career as a highly skilled leader in a well-defined growth path leveraging your key strengths.

virtual receptionist in-depth

Become a pivotal member of a world-class team

What you will do
You’ll handle calls, understand the needs of various businesses and professionals, book appointments, collect payments, and contribute to our culture of excellence.
What you need
Your strong typing skills and ability to multitask will be key in this role. Confidence in communication, English fluency, and proficient computer usage are prerequisites.
Who you are
You’re more than just a skilled communicator; you’re a reliable, ethical decision-maker who values team collaboration. You handle demanding situations with empathy and respect, and you’re adaptable, always seeking to improve.
Our commitment to you
Smith.ai is more than a job. We’re an opportunity for growth, for industry-leading wages, and for building a rewarding career. Our mission is to cultivate a thriving, happy community of agents, and your development is a vital part of that.
customer engagement representative - at a glance

Ignite your career journey into customer engagement

As a Customer Engagement Representative, you will demonstrate expertise and knowledge in various customer offerings on behalf of our clients. Through our paid specialized training, you will integrate the gift of engaging people to execute scripted outbound that help educate and support prospective customers.

By making warm and informative connections, you will set up appointments, answer customer follow-ups, provide customer education, and complete other pre-sales engagement tasks supporting interested customers.

As a skilled Customer Engagement Representative, you will connect customers to real needs while building thriving businesses through trusting, positive business relationships.

explore career opportunities

The path of trailblazers

At Smith.ai, we are constantly expanding our services for small businesses, and one of our newest offerings is Outreach Campaigns. As a Customer Engagement Representative in this newly developed service, you can build experience and be a pioneer in an innovative workspace.

With a goal-oriented mindset and passion for learning, you will be encouraged to pursue and achieve a thriving career in a well-defined professional development path with tremendous opportunity.

customer engagement representative in-depth

Ready to join a leading team?

What you will do
Make impactful outbound prospect calls, set appointments, engage with customers, and cultivate new relationships for diverse businesses remotely.
What you need
1+ years of outbound customer engagement experience or equivalent skill set, strong communication skills, self-motivation, adaptability, and a goal-oriented drive.
Who you are
A trailblazer with an unwavering passion for building meaningful connections, a confident communicator, and a relationship architect open to feedback and change.
Our commitment to you
Embrace remote work with a flexible schedule, represent various businesses, contribute to a collaborative team, and enjoy growth opportunities with competitive pay and attractive benefits for both full-time and part-time positions.

our reviews

Don’t take our word for it

We believe in transparency and authenticity, and what better way to understand what it’s like to work at Smith.ai than from the people who live it every day? Don’t just take our word for it — discover what our employees have to say about their experiences, growth, and journey at Smith.ai.
Thriving in a culture of continuous growth and teamwork
It is exciting to be part of a team and company that is so growth-oriented. Everyone at Smith.ai is striving to be better and to help each other be their best.
Anita Fullmer
Assistant Manager of Agent Support/Outreach Campaigns Team
Building success stories in our close-knit family
We truly are a family, and we are all working together to ensure everyone has a success story!
Katelyn Collins
Client Onboarding Specialist
Embracing diversity and inclusion in our virtual community
Working for Smith.ai as a virtual receptionist has been a true blessing! The virtual community is diverse and inclusive and I’m truly grateful to be a part of it.
Tyler Williams
Virtual Receptionist
Fostering strong connections in a supportive workplace
I’m very happy to be a part of a company that is so in-touch with its employees and to have a group of colleagues that are always supportive and willing to help.
Fabian Chavez
Client Onboarding Specialist
5.0 stars
5.0 stars
4.1 stars