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Have you ever been on a phone call with an important client, but, for whatever reason, can't seem to hear them? You don't want to upset your client and risk your business relationship, but you also know you have to be able to hear them in order to move forward. If you frequently experience scenarios like this, Kelsey Johnson, product marketing manager at Smith.ai, has some tips you can use to maneuver your way around this awkward situation in a professional manner and better prepared yourself for call volume issues in the future.

Can't decide between renting a physical office space or investing in a virtual office space? Kelsey Johnson, product marketing manager at Smith.ai, can tell you what need to know, from the pros and cons of rented and virtual office spaces to how you can discover which might be right for your business.

Social media marketing may be highlighted the most recently, but just because there is a new and exciting platform for marketing expertise to use doesn't mean email marketing hasn't lost it's value just yet. Take it from Shuvrodip Ghosh, the Digital Account Manager at Salespanel. He'll tell you just how beneficial email marketing can be and how your business can unlock the power of email marketing and strengthen your marketing campaigns on all levels.

Many U.S.-based businesses offer services to English- and Spanish-speaking customers, which is why we have a team of bilingual receptionists on staff. Now, with our new dedicated Spanish line, you can opt to have incoming calls answered by one of our Spanish-speaking receptionists!

Did you know that 90% of customers say a “Live Chat” button gives them confidence that they can get help if they need it? And that 51% of customers prefer live chat for multitasking purposes? Live-staffed website chat is the edge that businesses need right now, which is why we're making it more accessible than ever with our 50% off deal, good for your first two months of service, as long as you redeem by January 1, 2021.

If you own and operate a trade business, such as a plumbing or electrical business, then you know just how little time there is in a day. Give yourself and your business the boost of productivity it needs and the break you deserve by streamlining your workday – just implement these five time-management tips and watch how much you'll be able to fit in a day.

Smith.ai is an inbound and outbound answering service — we don't just take calls for your business, we can make them too. Now, you can click a link in your call summary to request a call-back and we'll make the call faster than ever!

In the past year, Smith.ai has partnered with agencies of all sizes to bring call answering and chat services to their clients. Now we have a partner portal where these agencies can manage all their accounts in one place!

In the final part of our three-part series on voice services, we'll wrap up our discussion by delving into voice strategies. More specifically, we'll talk about what voice strategies consist of, why businesses need to implement them into their overall communication processes, and how businesses like yours can leverage a reliable voice strategy to improve operations, increase customer satisfaction, and grow your business tenfold.