Webflow is a great website for easy integrations (and a lot of them!). One of the most valuable integrations you can add right now is a chat app. Of course, in doing so, you’ve got a lot of different questions that you’ll need to answer. Which app? What type of app? And most importantly, what should you be spending on this investment?
Well, we can start by squelching that last concern. First, this is an investment that is always worth making and you don’t have to spend a fortune to do it. In this guide, you’ll find 10 of the best chat apps for Webflow sites that include live agent services, scalable platforms, optional chatbots, and so much more.
Today, less than 10% of all websites are utilizing a live chat tool. And yet, over 46% of customers prefer live chat to communicate with brands. So, why the disparity?
Problem number one?
Too much focus on it “not being profitable enough yet”. We have seen so many people talking about the pros and cons of live chat and whether it’s “worth it”, when the reality is that this is an investment that will quickly pay for itself many times over if you implement and manage it correctly.
Imagine giving your customers instant access to your team. Think about how many more conversions you’d get, how much lower your bounce rate would be, and how many fewer people would wander off and find someone else while awaiting a response. The benefits are plentiful, and the case is strong. So, which chat tools should you consider?
In the list below, we’ll cover 10 of the best free chat apps for Webflow sites, including some that are free forever and others that are free to try with a minimal investment afterward. There are a lot more affordable solutions out there than you might think. (And, once you do your homework, you might realize that the solution includes hiring a team like the dedicated agents at Smith.ai, who can field your messages 24 hours a day so you don’t have to.)
Now, let’s look at the leading free chat apps for Webflow when you’re on a tight budget.
The Smith.ai Chatbot is first on the list because it’s got some of the best features that you’ll find today. For starters, you can have unlimited chats 24 hours a day, seven days a week, and even setup proactive messaging to reach people before they need help. There’s a tool to setup sequences of pre-screening questions for lead development, and you can even have transcripts sent to your CRM or email.
In fact, the Smith.ai Chatbot integrates with several of the tools and software solutions that you are using. You'll find that you can setup FAQs and canned responses, customize the chat widget, and so much more. It's also optimized for mobile and you’ll never have to worry about keeping up with it because the AI and machine learning get smarter as they go, allowing the chat tool to basically take care of itself. Enjoy highlights like:
WhatsApp is one of the most popular free chat apps for businesses because It's not just free, it’s familiar. Today’s audience loves using tools they already have to reach brands when they have questions or concerns. Facebook Chat being a leading choice of consumers is proof of that. WhatsApp chat is quickly gaining ground, offering a unique chat integration for websites of all kinds.
You can install the chat tool, add your group ID or WhatsApp number, and then you’ll be ready to chat. You can provide real-time answers in a format that people already know, and you can be up and running in no time. Plus, it’s free to use and it includes an impressive selection of customization features and predesigned templates. Highlights include:
We love Tidio live chat for the same reason so many others do: it’s free to use and offers so much functionality you might forget you’re not paying for it. You can enjoy a seven-day trial of the free features, too, so you can decide if you want to upgrade or if the basics are fine. The “basic” include customization features, support for multiple languages, and the option to monitor things in real time.
Tidio makes it easy to store and share conversations and contact information (within the rights of the law) The app seams very customer focused, and that’s because it is. You can create autoreplies for your use and set custom away messages, but it’s really about giving people a better place to connect with your brand. Here are the features we love:
Tawk.To is a 100% chat app that will make it easy for your brand to stay connected and offer users that instant connection that they crave. You will find plenty of features in this app, including basic customization options, an intuitive dashboard, and valuable user insights to help you improve your business in more ways than one.
You can setup multiple agent accounts here and even access everything from mobile so you can stay connected on the go. Customize the design and set up your own custom welcome messages, too. It’s simple, but it doesn’t skimp, which is what makes Tawk.To a good choice. And make sure to be mindful of:
This is another tool that’s totally free, forever, as long as you’re content with the features that you’re given (which are quite impressive, we might add). You can install this tool and be running in seconds, customize the chat box to fit your brand, and even choose unique display options like having the chat tool hidden when your team is offline. There are no ads, either, so it’s not going to weigh you down.
Pure Chat allows you to connect with users via social media, phone, and email. The Engagement Hub makes this all possible and ensures that you never miss a connection. Plus, there’s a pro version for those who do decide that they want to invest in something a little more robust. You'll still find everything that you want here, though:
Zendesk Chat comes from a name that’s well known among business owners who enjoy robust technology tools. Zendesk has a suite of solutions for businesses, from customer service tools to marketing and so much more. With this chat tool, users get free basic chat solutions so that they can interact with their audience in real time. Those who choose can upgrade to a paid plan for even more features.
This chat tool is available in 40 different languages and is optimized for mobile so that you can always stay in touch on the go. You can access chat records, customize features, and even track conversions. If you are looking for something that integrates easily and takes care of everything, this one should be on your list. Highlights and key points include:
Zoho SalesIQ is a platform that’s designed to revolutionize your sales by embracing live chat as a single part of a dynamic conversation that you should be having about your next move. Automatic triggers make it easy to get things done and you can even generate custom notification rules and more. Share screens, add a chatbot, create canned responses, and do it all with ease.
With Zoho SalesIQ, you’ll be able to integrate with other Zoho tools and access everything from your mobile devices. You can even create daily reports and integrate with other tools that you use. Zoho has a lot of great solutions for the modern business, but this has to be one of their best. Key features include:
ClickDesk is a great live chat tool that makes it easy to connect your website to your audience in just minutes. It's cloud-based, meaning it can install anywhere and be used to communicate in real-time. There is even a voice chat feature for those who want it, but the live chat itself is usually a good enough investment for most brands.
Of course, that’s because it also comes with a ticketing system and helpdesk and plenty of automation and AI to help streamline your business and keep things moving. You can also use it for offline messaging, email, and social media. This gives you the chance to give people choices and offer full multichannel support. Highlights include:
Chatfuel can be setup in mere minutes, giving you the chance to integrate with Facebook Messenger or just use the bot itself. You can use the power of AI to create a solid conversation flow even when you’re not there. Plus, you can share all kinds of content on the chat and integrate with other social media platforms. There's an FAQ section and so much more.
Chatfuel is used by Adidas, Volkswagen, and other international brands because it’s effective, simple, and delivers what they need. You get full access to all the features and can integrate this chat tool with tons of third-party tools and software, so you can keep everything streamlined when it comes to communications. The key features include:
ManyChat has a basic chatbot that’s among the best free tools available today. The free version gives you a chatbot that you can design with an intuitive editor and drag-and-drop features, giving you the chance to get more out of your chatbot even when you’re not into coding. You can also create welcome messages and auto responses, and the app will allow for unlimited broadcasts.
The one caveat is that you’re limited to 500 subscribers with the free ManyChat app, but you can get people to auto-subscribe by embedding this option in your chat. Another thing you can do is put advertising in your chatbot to generate leads, which is not something that all chatbots offer. Consider highlights like:
Of course, “free” is only as good as what you’re getting. When it comes to free chat apps, you’re getting a tool that you still have to manage, staff, and worry about on a day-to-day basis. The solution? Ask how the dedicated live chat agents at Smith.ai can field every single message so that you don’t have to worry about one more thing. We can offer a scalable, user-friendly chat solutions so that you can put your energy where it needs to be.
At Smith.ai, every chat plan includes white glove installation and setup and it comes with the software needed to run it on the computer. We’ll help you create a game plan so that you’re ready for whatever comes your way, and you never miss anything. And, for the extra mile, ask how we can handle Facebook messaging, SMS messages, and more.
You can learn more by scheduling a consultation to discuss how Smith.ai can take your chats to the next level. You’ll even find integrated coping strategies and a custom strategy to manage it all. You can also reach us at firstname.lastname@example.org or (650) 727-6484.
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