Maddy Martin

Maddy Martin is Smith.ai's SVP of Growth. Over the last 15 years, Maddy has built her expertise and reputation in small-business communications, lead conversion, email marketing, partnerships, and SEO.

Articles by Maddy Martin

Call Center Metrics | KPIs You Need to Know ASAP

March 30, 2025
Call Center Metrics | KPIs You Need to Know ASAP
Discover the 10 key call center metrics to optimize your customer communications and drive growth. Learn about customer satisfaction, agent performance, and more.
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The Best AI Answering Service for Business

March 30, 2025
The Best AI Answering Service for Business
Discover the ultimate guide to AI answering services for business. Learn about automation, hybrid solutions, features, and industry-specific applications.
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Inbound Calls Explained: Essential Strategies for Effective Customer Communication

March 30, 2025
Inbound Calls Explained: Essential Strategies for Effective Customer Communication
Discover tactics for managing inbound calls to enhance customer satisfaction and retention. Learn strategies for swift responses and professional service.
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Ways AI Actually Makes Customer Retention Easier

March 29, 2025
Ways AI Actually Makes Customer Retention Easier
Discover innovative AI strategies to revolutionize customer retention. Learn how businesses increase engagement, reduce churn, and build loyalty.
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AI Receptionist Solutions for Small Business Success

March 27, 2025
AI Receptionist Solutions for Small Business Success
Discover how AI receptionists enhance communication, handle inquiries efficiently, and boost sales for small businesses. Stay responsive 24/7 and reduce costs!
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How to Grow an HVAC Business Without Working More Hours

March 27, 2025
How to Grow an HVAC Business Without Working More Hours
Discover how to grow a thriving HVAC business without sacrificing your personal life. Learn powerful strategies for smarter pricing, efficient operations, and automated marketing
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AI for Construction Management: Best Use Cases for 2025

March 27, 2025
AI for Construction Management: Best Use Cases for 2025
Discover the best AI use cases in construction management for 2025, from predictive analytics to enhanced BIM, boosting efficiency and safety.
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How to Create a Killer Sales Funnel for SMBs in 2025

March 27, 2025
How to Create a Killer Sales Funnel for SMBs in 2025
Learn how to create a sales funnel for SMBs in 2025 to convert leads into loyal customers. Optimize your marketing strategies and improve funnel efficiency.
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Here are the Best AI Tools for Sales Growth in 2025

March 26, 2025
Here are the Best AI Tools for Sales Growth in 2025
Explore the transformative AI tools shaping sales in 2025. Discover AI-driven solutions enhancing productivity, forecasting, and customer experiences.
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The Human Touch in AI Call Centers: Creating The Perfect Balance

March 26, 2025
The Human Touch in AI Call Centers: Creating The Perfect Balance
Explore how AI call centers blend efficiency with human empathy, transforming customer service for small businesses. Key strategies and challenges.
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