Maddy Martin

Maddy Martin is Smith.ai's SVP of Growth. Over the last 15 years, Maddy has built her expertise and reputation in small-business communications, lead conversion, email marketing, partnerships, and SEO.

Articles by Maddy Martin

How Conversational AI Transforms BPO Operations

July 7, 2025

Discover how conversational AI is reshaping BPO operations by automating workflows, reducing costs, and enhancing customer service at scale

Integrating AI Communication into Your IT Services Business Strategy

July 7, 2025

Learn how to seamlessly integrate AI communication tools into your IT solutions strategy to boost efficiency, streamline support, and future-proof your tech stack

Automate Your Sales Prospecting: A Complete Implementation Guide

June 29, 2025

Discover how to build an effective automated sales prospecting system that balances efficiency with personalization.

AI Voice Assistants: Scaling Customer Service Without Adding Staff

June 29, 2025

This comprehensive guide explores how AI voice assistants can transform business customer service operations.

Building an Effective Sales Workflow: 7 Steps to Success

June 29, 2025

A comprehensive guide to creating and implementing a streamlined sales workflow that automates routine tasks.

Bridging the Gap: Software Sales and Marketing Integration

June 29, 2025

Discover how integrating software sales and marketing strategies can streamline customer interactions, improve response times, and drive business growth.

Why Enterprise Conversational AI Is Replacing Human Receptionists Everywhere

June 29, 2025

A comprehensive framework for small and medium-sized businesses to implement enterprise conversational AI solutions that enhance customer service.

Top Sales Acceleration Software: Driving Efficiency and Growth

June 29, 2025

This comprehensive guide explores how modern sales acceleration software can transform your business operations, boost productivity, and maximize revenue growth.