Maddy Martin

Maddy Martin is Smith.ai's SVP of Growth. Over the last 15 years, Maddy has built her expertise and reputation in small-business communications, lead conversion, email marketing, partnerships, and SEO.

Articles by Maddy Martin

Best Way to Handle Multiple Incoming Calls at Once for Small Business?

May 25, 2025
Best Way to Handle Multiple Incoming Calls at Once for Small Business?
Struggling with too many calls at once? Discover smart, scalable ways small businesses can handle multiple incoming calls and never miss a customer again
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Dental After Hours Answering Service | Stop Losing Patients

May 25, 2025
Dental After Hours Answering Service | Stop Losing Patients
Never miss a patient call again. Discover how a dental after hours answering service boosts bookings, builds trust, and keeps your practice running 24/7.
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AI Answering Service for Small Business [Complete Guide]

May 25, 2025
AI Answering Service for Small Business [Complete Guide]
Discover how an AI answering service helps small businesses capture every call, boost efficiency, and grow—without missing leads or burning out staff.
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Reputation Management for Business That Converts Doubt Into Believers

May 25, 2025
Reputation Management for Business That Converts Doubt Into Believers
Turn online reviews into revenue. Learn how smart reputation management—and tools like Smith.ai—help businesses build trust, loyalty, and higher profits.
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Preventing Customer Service Burnout Before It Starts

May 25, 2025
Preventing Customer Service Burnout Before It Starts
Customer service burnout is rising fast. Discover the causes, warning signs, and how AI tools like Smith.ai help protect your team and performance.
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20 Essential Customer Service Questionnaire Questions & Templates

May 25, 2025
20 Essential Customer Service Questionnaire Questions & Templates
Explore 20 proven questions to elevate your customer service questionnaires. Tailor surveys, improve experiences, and foster loyalty with actionable insights.
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The Business Case for AI Receptionists

May 22, 2025
The Business Case for AI Receptionists
Discover how AI receptionists can transform your business by improving customer experience, reducing costs, and boosting efficiency. Is your front desk ready for the future?
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20 Essential Customer Service Questionnaire Questions

May 20, 2025
20 Essential Customer Service Questionnaire Questions
Explore 20 proven questions to elevate your customer service questionnaires. Tailor surveys, improve experiences, and foster loyalty with actionable insights.
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Bad Customer Service Examples: 15 Scenarios and Strategies

May 18, 2025
Bad Customer Service Examples: 15 Scenarios and Strategies
Explore 14 bad customer service examples with practical strategies to improve. Prevent customer churn, protect brand reputation, and boost satisfaction.
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Best Software for Electrician Business in 2025

May 18, 2025
Best Software for Electrician Business in 2025
Discover the best electrician software of 2025. Boost technician efficiency by 35% and streamline your workflows with our detailed comparisons & insights.
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