Maddy Martin

Maddy Martin is Smith.ai's SVP of Growth. Over the last 15 years, Maddy has built her expertise and reputation in small-business communications, lead conversion, email marketing, partnerships, and SEO.

Articles by Maddy Martin

AI Call Monitoring: Quality Assurance for Automated Phone Systems

December 15, 2025
AI Call Monitoring: Quality Assurance for Automated Phone Systems
Learn how AI call monitoring analyzes 100% of automated phone interactions to identify where self-service systems break down.
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AI Call Intelligence Systems: From Raw Data to Actionable Insights

December 15, 2025
AI Call Intelligence Systems: From Raw Data to Actionable Insights
Learn how AI call intelligence systems use automated conversation analysis to transform customer interactions into actionable business insights.
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AI-Human Call Handoff Protocols: Engineering Seamless Transitions in Hybrid Systems

December 15, 2025
AI-Human Call Handoff Protocols: Engineering Seamless Transitions in Hybrid Systems
Learn how AI-human call handoff protocols create seamless transitions between automated systems and live agents to improve customer experience.
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Call Data Organization: Database Architecture for Business Phone Systems

December 14, 2025
Call Data Organization: Database Architecture for Business Phone Systems
Learn how call data organization improves compliance, speeds retrieval, and powers real-time analytics across your business phone system.
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Universal Design for Call Technologies: Building Inclusive Communication Systems

December 14, 2025
Universal Design for Call Technologies: Building Inclusive Communication Systems
Learn how universal design for call technologies creates accessible, inclusive communication systems that serve diverse users while improving efficiency and compliance.
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AI Call Receptionist Knowledge Base: Building the Foundation for Accurate Call Handling

December 14, 2025
AI Call Receptionist Knowledge Base: Building the Foundation for Accurate Call Handling
Learn how to structure an AI call receptionist knowledge base that delivers accurate answers, routes calls correctly, and scales with your business.
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Next Generation Voice Technologies: A Complete Guide to Modern Voice Systems

December 8, 2025
Next Generation Voice Technologies: A Complete Guide to Modern Voice Systems
Explore next-generation voice technologies, including neural TTS, advanced ASR, and conversational AI. Learn how modern voice systems work and how to implement them.
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Next Generation Call Technologies: A Complete Guide to Modern Business Communication

December 8, 2025
Next Generation Call Technologies: A Complete Guide to Modern Business Communication
Learn how next-generation call technologies use AI, cloud infrastructure, and analytics to improve call handling, routing, and customer experience.
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Call Waiting Settings: Complete Configuration Guide for Business Phone Systems

December 8, 2025
Call Waiting Settings: Complete Configuration Guide for Business Phone Systems
Learn how to configure call waiting settings for business phone systems. Manage multiple calls, reduce missed opportunities, and improve customer service with proper setup.
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Call Management System: A Comprehensive Guide for Growing Businesses

December 8, 2025
Call Management System: A Comprehensive Guide for Growing Businesses
Comprehensive guide to call management systems: Discover how intelligent routing, automated workflows, and real-time analytics maintain service quality as call volumes increase.
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