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costs | ||
Starting price | $97.50/mo | $49/mo |
Cost | $2.75 - $3.25/call | $0.027 - $0.049/minute |
Pricing model | Per call | Per minute |
Money-back guarantee | 14 days | |
Setup fee | None | None |
Spam & sales calls | Free | Not publicly disclosed |
Contracts | No contracts | No contracts |
Overage cost | $3.75 - $4.25/call | $0.027 - $0.049/minute |
capabilities | ||
Human escalation | ✔ North America-based receptionists available 24/7 | ✘ |
Calls answered 24/7 | ✔ | ✔ |
Lead qualification | ✔ | ✔ |
Appointment scheduling | ✔ | ✔ |
Call screening, routing & prioritization | ✔ | ✔ |
Answer FAQs | ✔ | ✔ |
Call transfers | ✔ | ✔ |
Instant call summaries by email | ✔ | ✘ |
Recording and transcription | ✔ | ✔ |
Answer multiple calls at a time | ✔ | ✔ |
integrated technology | ||
Zapier/Make integration | ✔ | Zapier only |
Calendaring software | ✔ | ✔ |
Reporting & analytics | ✔ | ✔ |
No-code solutions | ✔ | ✔ |
CRM, intake & marketing software | ✔ | ✔ |
Slack and Teams | ✔ | No public mention |
For most small to medium-sized businesses, missed calls mean missed opportunities and lost revenue. However, hiring additional staff to answer calls and schedule appointments can be costly. More companies are turning to AI-powered answering services with AI voice assistants to handle their calls, relieving their internal staff to focus on more complex tasks. Compare our AI-first answering solution, AI Receptionist, with IsOn24 to find the best solution for delivering exceptional customer experiences.
Beyond these standard AI answering features, Smith.ai equips your business with always-on human support, immediate call summaries for every call, intelligent call filtering, accessible integration, and dedicated onboarding with every plan — all supported by our trusted, proven reputation.
While AI handles routine calls efficiently, some complex situations still demand a human touch. Smith.ai's hybrid approach delivers the best of both worlds: AI speed with 24/7 live virtual receptionists ready to seamlessly step in for critical conversations, even when your team can't.
IsOn24 relies solely on transferring to your internal staff for human interaction, risking delays and lost opportunities when your team is unavailable or overloaded.
Smith.ai ensures continuous, expert call handling, providing the flexibility growing businesses like yours need to capture every opportunity around the clock.
Smith.ai provides instant email summaries for all calls, giving you complete visibility into every customer touchpoint. Notifications can even be customized to your preferences.
IsOn24 filters your call information, alerting you only to matters that require your action and pushing the rest to their app or your CRM. This approach risks missing valuable nuances and insights from calls that might not seem urgent but still hold important customer information you need to know.
Smith.ai automatically blocks over 20 million robocalls and spam calls for free, prioritizing genuine business inquiries and managing costs. Plus, we give you granular control: block unwanted numbers, ensure VIP calls (like family) always get through, and send non-critical calls to voicemail.
IsOn24 mentions conditional call forwarding, but does not provide any public information about spam filtering or blocking features, whereas Smith.ai clearly offers advanced features designed to optimize your call handling and costs.
Streamlined workflows are crucial for business growth, which is why we offer dozens of native integrations for simple setup, plus thousands more via Zapier and Make — accessible on every AI Receptionist plan.
IsOn24 limits integration access, reserving this connectivity for higher-paying customers. While IsOn24 natively integrates with Jobber, their reliance on Zapier for several other connections — coupled with in-depth support only being available on higher-tier plans — creates unnecessary complexity.
With Smith.ai, you get the connections you need to thrive, without tiered limitations.
Smith.ai has been mastering AI-driven customer engagement in the answering service industry for a decade. This longevity and expertise translate into exceptional customer interactions that drive tangible growth, proven by our stellar ratings on Trustpilot, Clutch, and G2.
Though founded around the same time as Smith.ai, IsOn24 lacks the strong online reputation and proven experience that Smith.ai has built over the years.
For growing businesses that value 24/7 human support, instant summaries for every call, robust blocking controls, universally accessible integrations, and a proven track record, Smith.ai is the key to empowering your business success over IsOn24.