Smith.ai vs. Dialzara

If you’re looking for an AI answering service to handle your business calls and help you remain competitive in this economy, it can be tough to sort through the noise of the many AI-powered solutions on the market. While many services offer similar core functionalities, key differences can significantly impact your business’s operations.  Today, we’re comparing our AI-led answering service, AI Receptionist, to Dialzara.  

Features both Smith.ai and Dialzara offer:

Both Smith.ai and Dialzara provide essential features of AI answering services:

• 24/7 call answering: Ensure your business never misses a lead or client — no matter the time of day.
• Lead qualification: Qualify potential clients using specific intake questions. 
• Appointment scheduling: Keep your calendar full by booking over the phone.
• Call routing & transfers: Direct callers to the appropriate team member as needed.
• FAQ answering: Answer common inquiries instantly.
• Instant email summaries: Stay informed with detailed summaries via email (or text) after each call. 
• Recording & transcription: Review full call recordings and transcriptions for every call so you can prioritize follow-ups.
• Simultaneous call handling: Handle multiple calls at the same time for optimal efficiency.
• No-code solutions: Deploy your AI agent quickly and easily with a user-friendly interface and customizable options.

The Smith.ai difference

While the above features are foundational, AI Receptionist offers distinct advantages to enhance business growth and efficiency.

24/7 human receptionists

Smith.ai’s most significant advantage is our unique approach to AI call answering. We employ a hybrid AI and human receptionist model, providing 24/7 coverage. While AI technology is powerful, it has yet to replace the empathy and tact of human interaction — which is why our highly-rated North America-based receptionists are available to step in 24/7/365 should your callers ever need human intervention for complex or nuanced matters. Dialzara offers call transfers to in-house staff, which may be limited during after-hours. In contrast, Smith.ai’s 24/7 human handoff provides coverage around the clock, so you never need to worry about lost leads or unhappy clients.

Powerful native integrations 

Dialzara uses Zapier to connect its AI agent to thousands of applications, which can help streamline workflow management via CRMs, calendaring software, and more. However, their website does not mention any native software integrations. While Dialzara uses Zapier for broader application connectivity, Smith.ai's various native integrations provide direct connections, reducing setup complexity. Plus, we also support Zapier and Make for further customization if needed.

Superior quality assurance 

At Smith.ai, call quality and accountability are built into every AI Receptionist plan. We provide real-time call analytics and reporting, including details like call outcomes, dispositions, and lead classification.  Clients can rate every call — red, yellow, or green — and add comments or context. Our dedicated call-quality team reviews calls, and proactively resolves any issues to improve outcomes and maintain high standards. This feedback loop enables clients to refine their workflows, ensuring our AI performs consistently and professionally.

In contrast, Dialzara does not currently offer built-in call analytics or reporting, and there is no apparent call rating system or quality assurance framework. Instead, Dialzara advises clients to “thoroughly test the AI receptionist to ensure it works correctly for any scenario before it is deployed,” — but unexpected caller behavior is inevitable. That’s why Smith.ai goes further, using a proprietary AI monitoring and training system that continuously learns from real-world calls and edge cases, improving performance and reliability across hundreds of scenarios.

No hidden costs

Smith.ai prioritizes transparent pricing. While other AI receptionists like Dialzara may seem cheaper on the front end, they typically fail to disclose hidden costs. For example, Dializara does not offer a spam-blocking feature, meaning those dozens of spam calls that come into your business number daily will be answered and charged as normal. And since Dialzara charges every call to the last second, those low monthly costs might be higher than you anticipate.

Dialzara claims the AI hangs up on spammers as quickly as possible; however, in the time it takes for the AI to recognize a sneaky solicitor — multiplied by the number of spam/sales calls you get a day — your bill is slowly going up. Smith.ai blocks over 20 million known spammers for free and we have other options for blocking unwanted callers, such as manually blocking numbers you consider spam, so your costs are much more predictable and your phone line stays open for calls from real leads and clients. 

Exceptional reputation 

Smith.ai leverages its years of experience in the answering service industry to provide an outstanding, reliable AI call handling solution. We know what it takes to make a first-rate caller experience from start to finish, which is why our hybrid approach is so valuable — it’s the perfect balance of AI efficiency and human reliability. You don’t have to take our word for it about our human receptionists: We’ve established a strong reputation on Clutch & G2. At the time of writing, our average scores based on dozens of reviews are 4.9 on both platforms. Dialzara, founded in 2023, lacks the longevity and reputation we bring to the table, with a smaller online review presence.

The simple choice 

For growth-minded business owners who care about price transparency, a wide range of integration solutions, and robust customizations that deliver exceptional results, Smith.ai is the superior choice for your 24/7 AI call answering partner over Dialzara.