Smith.ai vs. Rosie

When it comes to managing your business’s calls, both Smith.ai Voice Assistant and Rosie offer 24/7 call answering, instant call summaries, call recording and transcription, and simultaneous call handling. However, not all AI answering services perform at the same level. Below, we dive into the differences so you can determine which solution will best serve your business’s needs.

The basics: Features both services offer

Both Smith.ai and Rosie provide essential features of AI call handling, including:

• 24/7 call answering: Ensure no call goes unanswered, day or night.
• Instant call summaries: Receive updates via text or email right after each call.
• Simultaneous call handling: Avoid missed opportunities by managing multiple calls at once.
• FAQ answering: Respond to common customer inquiries automatically.
• Call recording and transcription: Keep detailed records of all conversations for quality assurance and reference.
• Spam detection: Smart spam detection technology that identifies robocalls and spam calls so they can be blocked.

What sets Smith.ai apart

While these shared features cover some must-haves, they’re only the starting point to what your business needs to truly thrive. Let’s explore how Smith.ai goes above and beyond.

Professional, human assistance whenever your customers need it

AI can handle routine tasks, but for complex matters, human expertise makes the difference. Smith.ai combines cutting-edge AI technology with live, 24/7 receptionist backup — a service Rosie doesn’t provide.

While Rosie’s AI handles simple calls, answers FAQs, and takes messages, Smith.ai’s hybrid approach ensures every call is thoroughly handled with the utmost care and detail. When AI can’t resolve an issue, our highly trained receptionists step in to provide personalized support, ensuring your customers feel valued — and your reputation stays strong.

Live appointment booking

One of the main value props of having an AI answering service is having appointment booking taken off of your plate. However, Rosie does not handle scheduling, instead sending a link via text to callers and making them do it themselves. On the other hand, Smith.ai books appointments live during the call, so your callers get a full customer service experience. With Smith.ai, we seamlessly schedule appointments directly into your calendar — handling the work for you and your customers. Did we mention we can book using any calendar software that has a public link?

Reliable call routing and transfers 

Rosie only offers call transfers on their Growth and Enterprise plans, and you have to contact them to find out pricing for that tier. With Smith.ai, every plan gets you advanced call screening and routing to easily transfer and connect callers to the right person or internal department. You can even set unique transfer destinations for different caller types. Smith.ai understands the importance of giving customers direct access to you or your staff when needed. Rosie makes you pay extra for this necessary feature.

Lead qualification

With our AI-driven lead qualification, we use strict criteria set by you to identify leads who are best aligned with your business. Voice Assistant will then capture lead information for smooth intake, and send this information directly to you via email, Slack, or Teams. Smith.ai handles the heavy lifting so you can focus on other important tasks.

Advanced reporting and analytics

One thing you are guaranteed with Smith.ai is high-level quality assurance. We understand that call intelligence and analytics are vital for ensuring continued improvement of AI call handling, so we offer real-time call data that includes information such as dispositions, call outcomes, and more. We help you stay in the know at all times, while this feature seems to be absent with Rosie.

Pricing

Smith.ai prioritizes transparent, simple pricing. While Rosie's per-minute pricing can quickly add up and become unpredictable, our per-call, usage-based model offers flexibility and consistency. Smith.ai Voice Assistant is also a much more comprehensive choice for the price, as seen above. Furthermore, Rosie charges you for spam or sales callers that aren't blocked, and Smith.ai does not.

Robust integrations and tools 

Another standout feature Smith.ai offers is native integration with top CRM systems and marketing tools like Salesforce, Hubspot, Clio, and more. This allows businesses to turn every call into an opportunity for growth by automating lead capture and follow-up tasks. We also offer even more integrations through Zapier and Make, whereas Rosie offers integrations through Zapier only. Smith.ai's advanced tools help businesses maximize efficiency and revenue. Rosie lacks the robust integrations that modern businesses need to thrive.

The Smith.ai reputation

For over a decade, Smith.ai has set the standard in call center services, earning thousands of stellar reviews online. Clients value our professionally trained virtual receptionists, dependable, friendly service, and innovative AI solutions that transform the way businesses communicate. With years of expertise under our belt, it's plain to see that Smith.ai has the advantage over the very little time Rosie has been in the industry.

Rosie also has minimal online reviews, leaving potential users with little insight into their actual performance. With Smith.ai, you’re choosing a partner that’s proven, trusted, and committed to making every interaction a win for your business. With 5-star ratings on platforms like Clutch and G2, Smith.ai is a proven partner for exceptional customer interactions.

Closing the loop

If you’re looking for more comprehensive AI answering services, Smith.ai Voice Assistant is the obvious choice. With superior 24/7 human support, live appointment booking, predictable pricing, and advanced integrations & tools designed to optimize every call, Smith.ai empowers your business to succeed.

For growth-minded business owners who care about converting callers into leads and delivering a complete customer experience, Smith.ai surpasses Rosie as the smarter, all-rounder choice for your 24/7 AI answering service.