Smith.ai vs. VCita

There are several chatbots on the market today, including some that are more expensive than others. Everyone has their reasons for setting prices, but it’s important that you can back up the cost. For example, when you choose the Smith.ai Chatbot, you’re getting a total communications strategy solution for your brand that is totally free and totally customizable. 

A chatbot is essential these days-- as many as 90% of your customers expect some type of self-service portal on your website. If it doesn’t include a chatbot, you’re going to get left behind. If it doesn’t include the right chatbot, you could miss the mark, too. Let’s break down these two and see how they rate. 

With vCita, you’ll get a lot of great communication features, including the opportunity to chat and text with your audience. Even the premium plan has a limit on recipients, though, so bigger brands might not be able to benefit from this chatbot. 

We did discover that even on the lowest plan, there’s a setup and installation option for those who choose it. Unfortunately, it comes a little short on integrations, only offering some at the premium level and not offering any for the basic, free plan. 

At Smith.ai, the Chatbot has a lot of great features, including the chance to customize your chatbot to your exact needs. You’ll also be able to integrate appointment scheduling, intake questionnaires, pre-screening questions, and so much more. 

We do appreciate that vCita is transparent with their pricing, but looking at their pricing chart, the glaring holes are impossible to miss. That's why, in this round, the Smith.ai Chatbot is your first choice.