In-Depth Comparison

Smith.ai vs. VCita

Compare features and see how businesses like yours can better capture leads and serve clients with Smith.ai Web Chat.

Smith.ai Web Chat:
The best alternative to VCita

VCita

costs

Money-back guarantee
14 days
Per chat price
$5-10 per relevant chat
Starting price
$140/month
Setup fee
No
Custom programming done for you
Available with premium plans starting at $75 per month
Seats for your staff
No seats needed
1</br>More seats with premium plans
Terms of service
Month-to-month
Overage costs
Priced per chat at current plan

capabilities

Staffed by live agents 24/7
Text Answering
New client intake
AI-driven technology
✔ Free
Captures email with every conversation
Captures phone number if desired
Appointment scheduling
Client callbacks
Custom branding
✔ Free
Mobile-optimized
Reporting & analytics
Canned responses & business FAQ
Pre-chat disclaimer
Client portal
View transcript for every chat
White-glove setup
$150 for basic plan, up to two free sessions with premium plans

INTEGRATIONS

CRM integration
Available with premium plans starting at $75 per month
Zapier integration
Available with premium plan starting at $75 per month
Google Analytics integration
Open API

AI-DRIVEN TECHNOLOGY

Uses conversational AI
No code builder
Train chat with your data
Automated lead qualification
Understands user intent
Smart Q&A database

Outsourced Chat vs. Live Chat Software

Smith.ai's Outsourced Chat

Live chat software

Answers messages w/o extra staff
Yes
No, your team has to do the work
Quick one-time setup
Yes
No, do it youself
Responds immediately 24/7
Yes
Depends on your staffing
Automates lead qualification & intake
Yes
Sometimes
Can handle multiple chats with ease
Yes
Depends on your staffing
Screens spam & sales
Yes
No

Outsourced Chat vs. Chatbot Software

Smith.ai's Outsourced Chat

Chatbot Software

Staffed by live agents
Yes
No
Can provide empathy or emotional intelligence
Yes
No
Can handle complex issues right away
Yes
No
Responds immediately 24/7
Yes
Yes
Can provide a personalized experience
Yes
Yes, with extensive programming
Quick one-time setup
Yes
Depends on goals and software

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.
Smith.ai Chatbot is a fully automated solution for lead capture. VCita offers a comprehensive chat and communications solution, but the best features will cost you.

There are several chatbots on the market today, including some that are more expensive than others. Everyone has their reasons for setting prices, but it’s important that you can back up the cost. For example, when you choose the Smith.ai Chatbot, you’re getting a total communications strategy solution for your brand that is totally free and totally customizable. 

A chatbot is essential these days-- as many as 90% of your customers expect some type of self-service portal on your website. If it doesn’t include a chatbot, you’re going to get left behind. If it doesn’t include the right chatbot, you could miss the mark, too. Let’s break down these two and see how they rate. 

With vCita, you’ll get a lot of great communication features, including the opportunity to chat and text with your audience. Even the premium plan has a limit on recipients, though, so bigger brands might not be able to benefit from this chatbot. 

We did discover that even on the lowest plan, there’s a setup and installation option for those who choose it. Unfortunately, it comes a little short on integrations, only offering some at the premium level and not offering any for the basic, free plan. 

At Smith.ai, the Chatbot has a lot of great features, including the chance to customize your chatbot to your exact needs. You’ll also be able to integrate appointment scheduling, intake questionnaires, pre-screening questions, and so much more. 

We do appreciate that vCita is transparent with their pricing, but looking at their pricing chart, the glaring holes are impossible to miss. That's why, in this round, the Smith.ai Chatbot is your first choice.

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

$140
Per month
20
Chats per month
View pricing details
Simple per-chat pricing, not per-hour or per-agent
Easy and predictable month-to-month pricing
No charge for spam or unwanted sales chats
No annual contracts or setup fees
Our agents and AI harmoniously work to meet the rigorous demands of your business.

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
Generate more leads with chat
Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.
Jorge Morales
Specialized ECU Repair

END-TO-END INTEGRATIONS

We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.