In-Depth Comparison vs. The Chat Shop

Compare features and see how businesses like yours can better capture leads and serve clients with Web Chat. Web Chat:
The best alternative to The Chat Shop

The Chat Shop


Money-back guarantee
14 days
Basic demo only
Per chat price
$5-10 per relevant chat
Info Unavailable
Starting price
Setup fee
Info Unavailable
Custom programming done for you
Seats for your staff
No seats needed
Terms of service
Overage costs
Priced per chat at current plan


Staffed by live agents 24/7
Text Answering
New client intake
AI-driven technology
✔ Free
Captures email with every conversation
Captures phone number if desired
Appointment scheduling
Client callbacks
Custom branding
✔ Free
Info unavailable
Reporting & analytics
Canned responses & business FAQ
Separate service
Pre-chat disclaimer
Client portal
View transcript for every chat
White-glove setup


CRM integration
Zapier integration
Google Analytics integration
Open API


Uses conversational AI
No code builder
Train chat with your data
Automated lead qualification
Understands user intent
Smart Q&A database

Outsourced Chat vs. Live Chat Software's Outsourced Chat

Live chat software

Answers messages w/o extra staff
No, your team has to do the work
Quick one-time setup
No, do it youself
Responds immediately 24/7
Depends on your staffing
Automates lead qualification & intake
Can handle multiple chats with ease
Depends on your staffing
Screens spam & sales

Outsourced Chat vs. Chatbot Software's Outsourced Chat

Chatbot Software

Staffed by live agents
Can provide empathy or emotional intelligence
Can handle complex issues right away
Responds immediately 24/7
Can provide a personalized experience
Yes, with extensive programming
Quick one-time setup
Depends on goals and software

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Get today.

Affordable plans for every budget.’s Live Chat is set up in days, qualifying & booking new leads. The Chat Shop requires separate technology and training.

Busy business owners want outsourced live chat services to bring in more quality leads and reduce phone interruptions. And they don’t have time for complicated setup processes. That’s why Live Chat is set up in 1 – 3 days (for free) and provides trained, professional receptionists: We immediately take work off your plate, capturing, qualifying, and scheduling new leads for your business.

The Chat Shop has a suite of consulting and outsourcing services, which are confusing, likely expensive to set up, and require separate chat platforms. Most busy business owners or managers don’t have time to choose website chat tech, train in-house staff, set up a knowledge base, and create outsourcing calendars. They just want live chat on their site, capturing new quality leads, as soon as possible.

The Chat Shop can set up a stand-alone chatbot for you, but it’s separate from their live chat service. Your free chatbot is built in to our live chat technology, works in tandem with your agents, and uses natural language processing (AI) to dynamically increase efficiency and quality of all answers. The Chat Shop’s process is static and could be outdated easily (or require more work).

For growth-minded business owners who care about price transparency, seamless integrations, and robust customizations that deliver the experience of in-house customer engagement and sales development, is the superior choice for your 24/7 Live Chat partner, over The Chat Shop.

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

Per month
Chats per month
View pricing details
Simple per-chat pricing, not per-hour or per-agent
Easy and predictable month-to-month pricing
No charge for spam or unwanted sales chats
No annual contracts or setup fees
Our agents and AI harmoniously work to meet the rigorous demands of your business.

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
Generate more leads with chat
Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.
Jorge Morales
Specialized ECU Repair


We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

Take the faster path to growth.
Get today.

Affordable plans for every budget.