In-Depth Comparison

Smith.ai vs. Tawk.To

Compare features and see how businesses like yours can better capture leads and serve clients with Smith.ai Web Chat.

Smith.ai Web Chat:
The best alternative to Tawk.To

Tawk.To

costs

Money-back guarantee
14 days
Per chat price
$5-10 per relevant chat
Starting price
$140/month
$0
Setup fee
No
Custom programming done for you
Seats for your staff
No seats needed
Terms of service
Month-to-month
Month-to-month
Overage costs
Priced per chat at current plan

capabilities

Staffed by live agents 24/7
Text Answering
New client intake
AI-driven technology
✔ Free
Captures email with every conversation
Captures phone number if desired
Appointment scheduling
Client callbacks
Custom branding
✔ Free
Mobile-optimized
Reporting & analytics
Canned responses & business FAQ
Pre-chat disclaimer
Client portal
View transcript for every chat
White-glove setup

INTEGRATIONS

CRM integration
Zapier integration
Google Analytics integration
Open API

AI-DRIVEN TECHNOLOGY

Uses conversational AI
✔ With add-on
No code builder
✔ With add-on
Train chat with your data
✔ With add-on
Automated lead qualification
Understands user intent
✔ With add-on
Smart Q&A database

Outsourced Chat vs. Live Chat Software

Smith.ai's Outsourced Chat

Live chat software

Answers messages w/o extra staff
Yes
No, your team has to do the work
Quick one-time setup
Yes
No, do it youself
Responds immediately 24/7
Yes
Depends on your staffing
Automates lead qualification & intake
Yes
Sometimes
Can handle multiple chats with ease
Yes
Depends on your staffing
Screens spam & sales
Yes
No

Outsourced Chat vs. Chatbot Software

Smith.ai's Outsourced Chat

Chatbot Software

Staffed by live agents
Yes
No
Can provide empathy or emotional intelligence
Yes
No
Can handle complex issues right away
Yes
No
Responds immediately 24/7
Yes
Yes
Can provide a personalized experience
Yes
Yes, with extensive programming
Quick one-time setup
Yes
Depends on goals and software

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.
Smith.ai combines AI and live agents for a full-service chat experience while Tawk.to charges extra for live agents.

Smith.ai uses the latest AI technology combined with bilingual, professional agents. We’re available 24/7 to answer website chats and qualify leads on behalf of your business. 

Here’s how it works. Our AI ingests your website data to populate our knowledge base. Then, we use LLMs to pull info from those data sources to quickly and accurately reply to open-ended customer questions. If AI can’t fully resolve a chat, our live agents step in for support. This unique combination of AI and agents ensures no questions go unanswered and leads get the information they need quickly — leading to fewer resources needed on your end and more sales opportunities for your team. 

Tawk.to is a chatbot-led solution that can answer questions on behalf of your business. In the case that an agent needs to get involved, you’ll need to pay extra, and they limit you to two concurrent chats. Additionally, their agents are located in Latvia, Australia, Italy, and the Philippines. That could lead to language barriers with customers. Smith.ai’s agents are all North America-based and can handle any volume of chats that come our way. 

Beyond our professional agents, the service our entire team provides is unmatched. Our white-glove setup makes getting started a breeze. Our onboarding team will set up your no-code playbooks, add Q&A, and design your widget’s branding. They will also help set up a CRM integration (we integrate with more than 5,000 CRMs and software) and customize instructions for our agents who are ready to gather contact information, qualify leads, and set appointments. With Tawk.to, you’ll have to set things up yourself and they don’t offer lead intake or CRM integrations either — both are which are necessary in today’s digital world.

Cost is an important factor in deciding on a chat provider, too. Smith.ai is transparent in our pricing and includes both AI and live agents with all our plans. Our month-to-month plans start at just $140/mo for 20 chats. Smith.ai never charges setup fees, we do not require contracts, and on top of all that — we don’t charge for any spam, sales, or incomplete chats. 

Tawk.to is much more complicated. They boast about their free plan, but that’s basic software. Just to remove their branding from the chat widget costs $19/month. Then, if you want to automate your live chat with their Apollo AI Bot — using the data in your knowledge base and a set of shortcut FAQs — you will have to pay an additional $29/month. On top of that, they charge even more for their live agents. It all adds up and — compared apples to apples — Smith.ai is a much better value.

Smith.ai offers full 360-degree lead coverage. You can add our Virtual Receptionists to any chat plan, starting at just $285/mo. Our team of receptionists work with AI to handle every call you receive, 24/7. We can also act as an extension of your SDR team with our Outreach Campaigns. Starting at $600/mo, our sales-trained agents make outbound calls on your behalf — along with follow-up texts and emails — to improve your speed to lead. 

For live, North America-based agents, robust integrations, all-inclusive pricing, and 24/7 coverage, Smith.ai is the superior choice over Tawk.to. 

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

$140
Per month
20
Chats per month
View pricing details
Simple per-chat pricing, not per-hour or per-agent
Easy and predictable month-to-month pricing
No charge for spam or unwanted sales chats
No annual contracts or setup fees
Our agents and AI harmoniously work to meet the rigorous demands of your business.

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
Generate more leads with chat
Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.
Jorge Morales
Specialized ECU Repair

END-TO-END INTEGRATIONS

We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.