![]() tawk.to | ||
---|---|---|
costs | ||
Money-back guarantee | 14 days | |
Per chat price | $5-10 per relevant chat | Starts at $3/hour |
Starting price | $140/month | $129/month |
Setup fee | No | No |
Custom programming done for you | ✔ | |
Seats for your staff | No seats needed | |
Terms of service | Month-to-month | Month-to-month |
Overage costs | Priced per chat at current plan | |
capabilities | ||
Staffed by live agents 24/7 | ✔ | ✘ |
Text Answering | ✔ | ✘ |
New client intake | ✔ | ✔ |
AI-driven technology | ✔ Free | ✘ |
Captures email with every conversation | ✔ | |
Captures phone number if desired | ✔ | |
Appointment scheduling | ✔ | |
Client callbacks | ✔ | |
Custom branding | ✔ Free | $15/month |
Mobile-optimized | ✔ | ✔ |
Reporting & analytics | ✔ | |
Canned responses & business FAQ | ✔ | ✘ |
Pre-chat disclaimer | ✔ | |
Client portal | ✔ | |
View transcript for every chat | ✔ | |
White-glove setup | ✔ | |
INTEGRATIONS | ||
CRM integration | ✔ | ✔ |
Zapier integration | ✔ | |
Google Analytics integration | ✔ | |
Open API | ✔ | |
AI-DRIVEN TECHNOLOGY | ||
Uses conversational AI | ✔ | |
No code builder | ✔ | |
Train chat with your data | ✔ | |
Automated lead qualification | ✔ | |
Understands user intent | ✔ | |
Smart Q&A database | ✔ |
Smith.ai's Outsourced Chat | Live chat software | |
---|---|---|
Answers messages w/o extra staff | Yes | No, your team has to do the work |
Quick one-time setup | Yes | No, do it youself |
Responds immediately 24/7 | Yes | Depends on your staffing |
Automates lead qualification & intake | Yes | Sometimes |
Can handle multiple chats with ease | Yes | Depends on your staffing |
Screens spam & sales | Yes | No |
Smith.ai's Outsourced Chat | Chatbot Software | |
---|---|---|
Staffed by live agents | Yes | No |
Can provide empathy or emotional intelligence | Yes | No |
Can handle complex issues right away | Yes | No |
Responds immediately 24/7 | Yes | Yes |
Can provide a personalized experience | Yes | Yes, with extensive programming |
Quick one-time setup | Yes | Depends on goals and software |
Capturing leads is one of the main reasons to have live chat on your website. That’s why Smith.ai’s experienced agents are available 24/7 to answer chats from your leads and clients. But to keep the cost-per-lead low, we only charge for relevant chats, not by the hour or minute. tawk.to charges per hour, which means you can end up paying hundreds of dollars a month, whether or not you have any relevant chats that turn into leads or clients.
Smith.ai’s platform uses AI and our proprietary software to maintain an extremely high quality and efficiency in your chat answers — and we can even translate all chats to Spanish! tawk.to’s platform is less efficient: You can put your widget on one website with only two concurrent chats. And since tawk.to’s outsourced agents only offer English chats, you may find yourself losing out on quality leads, which is largely why you have chat in the first place.
For growth-minded business owners who care about price transparency, seamless integrations, and robust customizations that deliver the experience of in-house customer engagement and sales development, Smith.ai is the superior choice for your 24/7 Live Chat partner, over tawk.to.