Capturing leads is one of the main reasons to have live chat on your website. That’s why Smith.ai’s experienced agents are available 24/7 to answer chats from your leads and clients. But to keep the cost-per-lead low, we only charge for relevant chats, not by the hour or minute. tawk.to charges per hour, which means you can end up paying hundreds of dollars a month, whether or not you have any relevant chats that turn into leads or clients.
Smith.ai’s platform uses AI and our proprietary software to maintain an extremely high quality and efficiency in your chat answers — and we can even translate all chats to Spanish! tawk.to’s platform is less efficient: You can put your widget on one website with only two concurrent chats. And since tawk.to’s outsourced agents only offer English chats, you may find yourself losing out on quality leads, which is largely why you have chat in the first place.
For experienced chat agents, more quality leads, proprietary software that increases efficiency and accuracy, and affordable and predictable monthly pricing it’s clear why many small businesses prefer Smith.ai over tawk.to.