In-Depth Comparison

Smith.ai vs. Help Desk 247

Compare features and see how businesses like yours can better capture leads and serve clients with Smith.ai Web Chat.

Smith.ai Web Chat:
The best alternative to Help Desk 247

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Help Desk 247

costs

Money-back guarantee
14 days
Per chat price
$5-10 per relevant chat
Per month
Starting price
$140/month
$149/month
Setup fee
No
No
Custom programming done for you
✔
Seats for your staff
No seats needed
Terms of service
Month-to-month
Overage costs
Priced per chat at current plan

capabilities

Staffed by live agents 24/7
✔
✔
Text Answering
✔
✘
New client intake
✔
✘
AI-driven technology
✔ Free
✘
Captures email with every conversation
✔
Captures phone number if desired
✔
Appointment scheduling
✔
✘
Client callbacks
✔
Custom branding
✔ Free
$30/month
Mobile-optimized
✔
Reporting & analytics
✔
Canned responses & business FAQ
✔
✘
Pre-chat disclaimer
✔
Client portal
✔
View transcript for every chat
✔
White-glove setup
✔

INTEGRATIONS

CRM integration
✔
✘
Zapier integration
✔
Google Analytics integration
✔
Open API
✔

AI-DRIVEN TECHNOLOGY

Uses conversational AI
✔
No code builder
✔
Train chat with your data
✔
Automated lead qualification
✔
Understands user intent
✔
Smart Q&A database
✔

Outsourced Chat vs. Live Chat Software

Smith.ai's Outsourced Chat

Live chat software

Answers messages w/o extra staff
Yes
No, your team has to do the work
Quick one-time setup
Yes
No, do it youself
Responds immediately 24/7
Yes
Depends on your staffing
Automates lead qualification & intake
Yes
Sometimes
Can handle multiple chats with ease
Yes
Depends on your staffing
Screens spam & sales
Yes
No

Outsourced Chat vs. Chatbot Software

Smith.ai's Outsourced Chat

Chatbot Software

Staffed by live agents
Yes
No
Can provide empathy or emotional intelligence
Yes
No
Can handle complex issues right away
Yes
No
Responds immediately 24/7
Yes
Yes
Can provide a personalized experience
Yes
Yes, with extensive programming
Quick one-time setup
Yes
Depends on goals and software

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.
Talk to usLearn more

Smith.ai’s Live Chat agents do real, in-house work. Help Desk 247 agents will feel outsourced.

Smith.ai has years of experience qualifying and converting leads by phone, and we bring the same level of expertise to our live web chat service. Our chat agents will represent your business professionally and on-brand, providing excellent customer service and turning quality leads into booked clients.
‍
Help Desk 247 promises unlimited chats to all their clients, so their agents can field up to 6 chats at a time, which could lead to mistaken information or conversation lag time. The last thing you want is a client or lead calling to ask why your “web chat” doesn’t know about your business (or not calling at all and choosing another business).
‍
Smith.ai’s proprietary technology enables our agents to provide fast, accurate, and thorough answers. And we provide a built-in free chatbot that can improve agent response times and streamline lead qualification. Help Desk 247 doesn’t offer a chatbot, meaning lagging responses that are at best inconsistent and at worst wrong.
‍
For growth-minded business owners who care about price transparency, seamless integrations, and robust customizations that deliver the experience of in-house customer engagement and sales development, Smith.ai is the superior choice for your 24/7 Live Chat partner, over Help Desk 247.

Disclaimer: After researching this company’s website, contacting them directly, and reviewing third-party sources, we were able to gather the information listed above. Smith.ai is not affiliated with the company presented for comparison purposes on this page. The information provided here serves to compare and contrast Smith.ai products and services with another company (a wholly separate entity) offering products and services that may be similar to those provided by Smith.ai. This information is provided to help potential customers evaluate Smith.ai products and services, and Smith.ai has made the best possible effort to obtain accurate information on the other company mentioned here.

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

$140
Per month
20
Chats per month
View pricing details
Simple per-chat pricing, not per-hour or per-agent
Easy and predictable month-to-month pricing
No charge for spam or unwanted sales chats
No annual contracts or setup fees
Our agents and AI harmoniously work to meet the rigorous demands of your business.

Smith.ai is trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.7 stars
Generate more leads with chat
Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.
Jorge Morales
Specialized ECU Repair
Read case study

END-TO-END INTEGRATIONS

We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 7,000 integrations.
View all integrations

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.
Talk to usLearn more
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