In-Depth Comparison

Smith.ai vs. Genesys Pure Cloud

Compare features and see how businesses like yours can better capture leads and serve clients with Smith.ai Web Chat.

Smith.ai Web Chat:
The best alternative to Genesys Pure Cloud

Genesys Pure Cloud

costs

Money-back guarantee
14 days
Per chat price
$5-10 per relevant chat
Starting price
$140/month
Setup fee
No
Custom programming done for you
Limited customization available with various plan tiers
Seats for your staff
No seats needed
1</br>More seats starting at $75 per month
Terms of service
Month-to-month
Overage costs
Priced per chat at current plan

capabilities

Staffed by live agents 24/7
Text Answering
New client intake
AI-driven technology
✔ Free
Captures email with every conversation
Captures phone number if desired
Appointment scheduling
Client callbacks
Custom branding
✔ Free
Mobile-optimized
Reporting & analytics
Canned responses & business FAQ
Pre-chat disclaimer
Client portal
View transcript for every chat
White-glove setup
X – you'll have a CSM for support, but your team will do the work

INTEGRATIONS

CRM integration
Included
Zapier integration
Included
Google Analytics integration
Open API

AI-DRIVEN TECHNOLOGY

Uses conversational AI
No code builder
Train chat with your data
Automated lead qualification
Understands user intent
Smart Q&A database

Outsourced Chat vs. Live Chat Software

Smith.ai's Outsourced Chat

Live chat software

Answers messages w/o extra staff
Yes
No, your team has to do the work
Quick one-time setup
Yes
No, do it youself
Responds immediately 24/7
Yes
Depends on your staffing
Automates lead qualification & intake
Yes
Sometimes
Can handle multiple chats with ease
Yes
Depends on your staffing
Screens spam & sales
Yes
No

Outsourced Chat vs. Chatbot Software

Smith.ai's Outsourced Chat

Chatbot Software

Staffed by live agents
Yes
No
Can provide empathy or emotional intelligence
Yes
No
Can handle complex issues right away
Yes
No
Responds immediately 24/7
Yes
Yes
Can provide a personalized experience
Yes
Yes, with extensive programming
Quick one-time setup
Yes
Depends on goals and software

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.
Smith.ai Chatbot is a fully automated solution for lead capture. Genesys Pure Cloud uses automation and AI to improve your agents’ efficiency.

Most brands today understand the power of a chatbot and what it can do for your business. Not everyone is so ready to adopt, however, and that can be detrimental to business in several ways. If you want to deliver to the 90+ percent of your audience that expects an online customer service portal from the brands with which they do business, you have to get on board with chatbots, and that’s just the beginning.

There are hundreds of options for chatbots and AI tools that can empower your business in the digital age. While that brings the promise of opportunity, it also brings the problem of choosing what’s right for your business.

That’s where we come in. In this guide, we are going to take a look at the Smith.ai Chatbot and Genesys Pure Cloud to see what each offers. This can help you learn more about what’s out there and help you make the right decision about what’s best for your brand.

Genesys has a solution for businesses who are trying to improve the efficiency of their agents. The chatbot provides contextual answers and escalation. The AI includes natural language understanding and there’s a flow builder that allows you to create smart bots that can manage more than you expect.

The Smith.ai Chatbot can deliver the same impressive AI and automation solutions, and then some. In addition to a premium, totally customizable chatbot that canfield self-service requests, you’ll get it all totally free, which means you don’t have to worry about a budget at all.

Investing in a chatbot automates things for your agents and reduces labor and staffing costs. Investing in the Smith.ai chatbot offers a fully automated lead capture tool that eliminates the labor and staffing costs by doing it all for you. That’s an easy enough choice, for most.

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

$140
Per month
20
Chats per month
View pricing details
Simple per-chat pricing, not per-hour or per-agent
Easy and predictable month-to-month pricing
No charge for spam or unwanted sales chats
No annual contracts or setup fees
Our agents and AI harmoniously work to meet the rigorous demands of your business.

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
Generate more leads with chat
Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.
Jorge Morales
Specialized ECU Repair

END-TO-END INTEGRATIONS

We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.