Smith.ai vs. Genesys Pure Cloud

Most brands today understand the power of a chatbot and what it can do for your business. Not everyone is so ready to adopt, however, and that can be detrimental to business in several ways. If you want to deliver to the 90+ percent of your audience that expects an online customer service portal from the brands with which they do business, you have to get on board with chatbots, and that’s just the beginning.

There are hundreds of options for chatbots and AI tools that can empower your business in the digital age. While that brings the promise of opportunity, it also brings the problem of choosing what’s right for your business.

That’s where we come in. In this guide, we are going to take a look at the Smith.ai Chatbot and Genesys Pure Cloud to see what each offers. This can help you learn more about what’s out there and help you make the right decision about what’s best for your brand.

Genesys has a solution for businesses who are trying to improve the efficiency of their agents. The chatbot provides contextual answers and escalation. The AI includes natural language understanding and there’s a flow builder that allows you to create smart bots that can manage more than you expect.

The Smith.ai Chatbot can deliver the same impressive AI and automation solutions, and then some. In addition to a premium, totally customizable chatbot that canfield self-service requests, you’ll get it all totally free, which means you don’t have to worry about a budget at all.

Investing in a chatbot automates things for your agents and reduces labor and staffing costs. Investing in the Smith.ai chatbot offers a fully automated lead capture tool that eliminates the labor and staffing costs by doing it all for you. That’s an easy enough choice, for most.