Smith.ai has years of experience professionally answering personalized calls, and we bring the same expertise to live chat. Our chat agents focus on customer service and lead qualification, and are backed by our proprietary software every step of the way.
CUGIC focuses on their technology, rather than the people who staff your live chat. Their live chat promises lead generation only, which means you’ll end your day screening transcripts, scheduling appointments, and following-up with chats.
And even though they’re tech focused, CUGIC's agents aren't backed by technology that allows for instant answering or streamlined lead qualification (like our built-in chatbot). Chat on your site is useless if it provides wrong answers that lead to disgruntled customers. Smith.ai’s free responsive chatbot will learn customer queries, suggest answers, and gets smarter over time.
For experienced live chat agents, personalized service, better quality leads, happier customers, and AI technology solutions, businesses prefer Smith.ai Live Chat over CUGIC.