Smith.ai vs. Chat Metrics

Live staffed web chat should take real work off your hands, not postpone it to the future. Smith.ai has years of experience handling phone calls, and we take the same personalized approach with our live chat service. With a commitment to customer service, our chat agents handle questions from your web visitors and capture, qualify, and book consultations with new leads.

Chat Metrics captures leads for you, but they leave you at the end of the day with a list to follow-up on. And since they charge per lead, they have no incentive to really filter for the best leads. So you’ll end up re-screening the list of “quality leads” yourself. Furthermore, since Chat Metrics is focused entirely on collecting lead, they might leave your current clients high and dry on essential customer service questions.

24/7 live chat with Chat Metrics might seem beneficial, until you realize your costs can add up literally overnight. Don’t pay an extra $20 at least for a lead collected at 11:00 pm, when no one really expected a live person (especially since lead overages can bump you to the next pricing tier). Smith.ai’s after-hours chatbot will field basic business Q&A and you can follow up the next morning (or have one of our virtual receptionists follow up for you).

For growth-minded business owners who care about price transparency, seamless integrations, and robust customizations that deliver the experience of in-house customer engagement and sales development, Smith.ai is the superior choice for your 24/7 Live Chat partner, over Chat Metrics.