Writing down notes before, during, and after your phone calls can be of great value to you and your clients. You could gain insights such as pieces of feedback for your customer support team who aren't meeting expectations, a product issue or technical bug that needs fixing, a new business venture or opportunity, or even a partnership that has ROI potential. Try using this printable note-taking sheet, which will help keep your topics of discussion in order, making the conversations more efficient, focused, and meaningful.