Smith.ai Cold Transfer Script
Oftentimes there is a need to transfer a caller to a different department. This could be because they were accidentally routed to an incorrect location, weren’t sure who to speak with, or simply need additional assistance. It is perfectly fine to cold transfer a caller; that is, to transfer them without speaking to the next representative first. Use this cold transfer script as a way to let your caller know you will be transferring them to another person who can assist.