Chat

Start your new Smith.ai chat service today

Starter, Basic, and Pro plans include a 10-chat / 30-day free trial and cover Monday – Friday from 5am – 9pm PT / 8am – 12am ET

Plus, 24/7 responsiveness with our after-hours chatbot
Free
AI bot only
$
0
Per month
Unlimited
Chats
starter
Staffed + AI BOT
$
100
Per month
10
Live Chats
$10/Chat after 10
basic
Staffed + AI BOT
$
240
Per month
30
Live Chats
$8/Chat after 30
Pro
Staffed + AI BOT
$
600
Per month
100
Live Chats
$6/Chat after 100
Custom
Staffed + AI BOT
Custom
Pricing
Custom
Let us know
what you need
Essentials
Chat transcripts via email
We email you a chat transcript after every conversation so you can review them.
Custom branding & colors
Style your widget’s color, design, name, and logo for a professional and eye-catching look.
Greet site visitors
Your chat widget can “pop-up” to proactively greet your site visitors, grabbing their attention and causing more engagement.
Mobile-optimized chat widget
It will be easy to use on smartphones and tablets.
AI Bot Features
Smart Q&A
Set up frequently asked questions and their corresponding answers for faster and better answers that help to convert more leads.
5
Unlimited
Unlimited
Unlimited
Unlimited
Qualification Playbooks1
Program a series of questions determined by previous answers. This improves lead qualification and intake.
1
Unlimited
Unlimited
Unlimited
Unlimited
Real-time Spanish-English translation
English conversations can be instantly translated to Spanish and vice versa. Convert more Spanish-speaking web visitors.
Add-Ons
Integrations2
Integrate chat with CRMs, Zapier, Slack, and create custom fields for one per-chat price. Synced platforms will help you follow-up on new leads faster.
$0.50/chat
$5/mo
$15/mo
$50/mo
Custom
Appointment booking3
Our chat agents book new, qualified leads on your existing calendar. Get more consults without the back-and-forth planning.
$10/mo
$30/mo
$100/mo
Custom
Unlimited Smart Q&A
Unlimited Q&A, with chatbot training to improve answers.
$50/mo
Unlimited Playbooks
Unlimited dynamic playbook options can be used to qualify leads, collect intake information, prompt bookings, and more.
$50/mo
SMS/Text Answering
Our chat agents respond to text messages sent to your business.
Expert Services
One-time chat custom programming
Our chatbot engineers will set up playbooks and provide coaching for you.
$600
One-time custom programming hours
Maximum engineer hours for one-time programming.
2
5
10
Custom
Add’l hours of custom programming & training
After we program your playbooks, continue setup at this rate.
$200/hr
$200/hr
$200/hr
$200/hr
$200/hr
Support & Setup
Website installation & setup
We help you design and install your widget on your website.
$150
Email support
Email us anytime and we’ll get back to you during support hours.
Phone support
Call during support hours.
1 Limited to 5 inputs
2 $0.50 for each chat over your quota
3 $1 for each chat over your quota

Questions? Answers!

How does text answering work?

Even though our live chat widget is mobile-friendly, sometimes potential clients just want to text you instead, or they find you on Google and text before even visiting your site. So, using your live chat account — and drawing from your chat quota and instructions — our agents can answer your text messages, too! Just request the service by emailing us at support@smith.ai, we’ll give you a text-enabled number, and then you can start promoting it on your site and other marketing materials.

How much does text answering cost?

Text answering is set up and billed through your live chat account. We simply treat it as another “channel” for text-based conversations. So, you can start with the Starter plan, and we’ll answer 5 texts and/or chats per month, or you can opt for the Pro plan with 30 texts/chats. The plan cost doesn’t change if we end up answering all chats, all texts, or a combination of both.

How does the free trial work?

You sign up, we onboard you, and the widget goes on your site (we’re happy to help with widget installation if you need it). After 30 days or 10 relevant chats — whichever comes first — you have the option to choose a paid plan if you want to continue. Don’t worry, we’ll let you know when the free trial is done.

Will my credit card be charged when I sign up?

Absolutely not. We don't need your credit card information until after you've finished your free trial. Then you can choose your plan and we'll charge you for your first month.

Do you bill per chat?

We charge per chat, on a monthly basis. So, with the Basic Plan, for example, you would pay $240 and get 30 chats over the next 30 days (the “monthly billing cycle”). Got over 30 chats? No problem. We charge per chat once you’ve used up your quota (the per-chat cost depends on your plan).

How do you charge for add-ons?

We charge per chat, per month for scheduling, payments, and CRM integration. For example, you’ll pay $10/month to add scheduling to a Starter plan, and $1/chat after your 10-chat quota. Unlimited chatbot Q&A and Playbooks are free for all paid plans. The free AI bot plan includes 10 Q&A and 1 Playbook with 5 input fields. We charge a flat monthly fee for unlimited Q&A and unlimited Playbooks.

Do I have to sign a contract?

Nope! All Smith.ai plans are month-to-month with no annual contract required. If you’re leaving, you won’t be charged past the current billing cycle — simple as that. Starting back up again is easy, too. And we never charge setup or cancellation fees.

What is a "relevant" chat?

Well, a relevant chat is not spam, sales, accidents, tests, random “hellos,” or incomplete conversations. To us, chats are relevant when we collect a name and email address, and we determine the intent of the chat. We only charge for relevant chats.

Can I pause service and resume?

Since your account is prepaid and month-to-month, you can stop at any time — we’ll finish out the month you’ve already paid for. To stop immediately, let us know and we’ll hold off on any future responses. To resume service, choose a plan and email us to let us know! We’ll start back up right where we left off.

How do I cancel?

You can cancel anytime by emailing us at support@smith.ai. We’ll get right on it (we require one week notice before your next billing date to give our team time to process it) and won’t hassle you to stay. Ok, truthfully, we might ask a few questions, but we won’t go all Comcast on you. But we will miss you!

Is there a cancellation fee?

No way. With no annual contract, when you cancel, you just finish out your current month, which has already been prepaid by you. Give us a heads up one week in advance, and we won’t charge you past your current billing period.

If I cancel, should I remove the widget from my website?

No need. When you cancel your account, the chat widget will “disappear” automatically. But we take no responsibility for new leads or opportunities you may miss out on.

What happens to the knowledge base of my trained chatbot if I cancel?

We keep all your existing data if you cancel. So, when you resume in the future, you don’t have to retrain your bot or dig up directions you sent us to handle your chats properly. We will just eagerly await your return.

Start your new Smith.ai chat service today.

Starter, Basic, and Pro plans include a 10-chat / 30-day free trial and cover Monday – Friday from 5am – 9pm PT / 8am – 12am ET

Plus, 24/7 responsiveness with our after-hours chatbot
Free
AI bot only
$
0
Per month
Unlimited
Chats
Starter
Staffed + AI BOT
$
100
Per month
10
Live Chats
$10/Chat after 10
Basic
Staffed + AI BOT
$
240
Per month
30
Live Chats
$8/Chat after 30
Pro
Staffed + AI BOT
$
600
Per month
100
Live Chats
$6/Chat after 100
Custom
Staffed + AI BOT
Custom
Pricing
Custom
Let us know
what you need
Free
Starter
Basic
Pro
Custom
Essentials
Chat transcripts via email
Custom branding & colors
Greet site visitors
Mobile-optimized chat widget
AI Bot Features
Smart Q&A
5
Unlimited
Unlimited
Unlimited
Unlimited
Qualification Playbooks1
1
Unlimited
Unlimited
Unlimited
Unlimited
Real-time Spanish-English translation
Add-Ons
Integrations2
Includes CRMs, Zapier, Slack, Custom Fields, and more
$0.50/chat
$5/mo
$15/mo
$50/mo
Custom
Appointment booking3
$10/mo
$30/mo
$100/mo
Custom
Unlimited Smart Q&A
$50/mo
Unlimited Playbooks
$50/mo
SMS/Text Answering
Expert Services
One-time chat custom programming
$600
One-time custom programming hours
2
5
10
Custom
Add’l hours of custom programming & training
$200/hr
$200/hr
$200/hr
$200/hr
$200/hr
Support & Setup
Website installation & setup
$150
Email support
Phone support
1 Limited to 5 inputs
2 $0.50 for each chat over your quota
3 $1 for each chat over your quota

Questions? Answers!

How does text answering work?

Even though our live chat widget is mobile-friendly, sometimes potential clients just want to text you instead, or they find you on Google and text before even visiting your site. So, using your live chat account — and drawing from your chat quota and instructions — our agents can answer your text messages, too! Just request the service by emailing us at support@smith.ai, we’ll give you a text-enabled number, and then you can start promoting it on your site and other marketing materials.

How much does text answering cost?

Text answering is set up and billed through your live chat account. We simply treat it as another “channel” for text-based conversations. So, you can start with the Starter plan, and we’ll answer 5 texts and/or chats per month, or you can opt for the Pro plan with 30 texts/chats. The plan cost doesn’t change if we end up answering all chats, all texts, or a combination of both.

How does the free trial work?

You sign up, we onboard you, and the widget goes on your site (we’re happy to help with widget installation if you need it). After 30 days or 10 relevant chats — whichever comes first — you have the option to choose a paid plan if you want to continue. Don’t worry, we’ll let you know when the free trial is done.

Will my credit card be charged when I sign up?

Absolutely not. We don't need your credit card information until after you've finished your free trial. Then you can choose your plan and we'll charge you for your first month.

Do you bill per chat?

We charge per chat, on a monthly basis. So, with the Basic Plan, for example, you would pay $240 and get 30 chats over the next 30 days (the “monthly billing cycle”). Got over 30 chats? No problem. We charge per chat once you’ve used up your quota (the per-chat cost depends on your plan).

How do you charge for add-ons?

We charge per chat, per month for scheduling, payments, and CRM integration. For example, you’ll pay $10/month to add scheduling to a Starter plan, and $1/chat after your 10-chat quota. Unlimited chatbot Q&A and Playbooks are free for all paid plans. The free AI bot plan includes 10 Q&A and 1 Playbook with 5 input fields. We charge a flat monthly fee for unlimited Q&A and unlimited Playbooks.

Do I have to sign a contract?

Nope! All Smith.ai plans are month-to-month with no annual contract required. If you’re leaving, you won’t be charged past the current billing cycle — simple as that. Starting back up again is easy, too. And we never charge setup or cancellation fees.

What is a "relevant" chat?

Well, a relevant chat is not spam, sales, accidents, tests, random “hellos,” or incomplete conversations. To us, chats are relevant when we collect a name and email address, and we determine the intent of the chat. We only charge for relevant chats.

Can I pause service and resume?

Since your account is prepaid and month-to-month, you can stop at any time — we’ll finish out the month you’ve already paid for. To stop immediately, let us know and we’ll hold off on any future responses. To resume service, choose a plan and email us to let us know! We’ll start back up right where we left off.

How do I cancel?

You can cancel anytime by emailing us at support@smith.ai. We’ll get right on it (we require one week notice before your next billing date to give our team time to process it) and won’t hassle you to stay. Ok, truthfully, we might ask a few questions, but we won’t go all Comcast on you. But we will miss you!

Is there a cancellation fee?

No way. With no annual contract, when you cancel, you just finish out your current month, which has already been prepaid by you. Give us a heads up one week in advance, and we won’t charge you past your current billing period.

If I cancel, should I remove the widget from my website?

No need. When you cancel your account, the chat widget will “disappear” automatically. But we take no responsibility for new leads or opportunities you may miss out on.

What happens to the knowledge base of my trained chatbot if I cancel?

We keep all your existing data if you cancel. So, when you resume in the future, you don’t have to retrain your bot or dig up directions you sent us to handle your chats properly. We will just eagerly await your return.

Start your new Smith.ai chat service today

Starter, Basic, and Pro plans include a 10-chat / 30-day free trial and cover Monday – Friday from 5am – 9pm PT / 8am – 12am ET

Plus, 24/7 responsiveness with our after-hours chatbot
Free
AI bot only
$
0
Per month
Unlimited
Chats
Essentials
Chat transcripts via email
Custom branding & colors
Greet site visitors
Mobile-optimized chat widget
AI Bot Features
5 Smart Q&A
1 Qualification Playbooks (limited to 5 inputs)
View MOre
STarter
Staffed + AI BOT
$
100
Per month
10
Live Chats
$10/Chat after 10
Essentials
Chat transcripts via email
Custom branding & colors
Greet site visitors
Mobile-optimized chat widget
AI Bot Features
Unlimited Smart Q&A
Unlimited Qualification Playbooks
Real-time Spanish-English translation
Basic
Staffed + AI BOT
$
240
Per month
30
Live Chats
$8/Chat after 30
Essentials
Chat transcripts via email
Custom branding & colors
Greet site visitors
Mobile-optimized chat widget
AI Bot Features
Unlimited Smart Q&A
Unlimited Qualification Playbooks
Real-time Spanish-English translation
Pro
Staffed + AI BOT
$
600
Per month
100
Live Chats
$6/Chat after 100
Essentials
Chat transcripts via email
Custom branding & colors
Greet site visitors
Mobile-optimized chat widget
AI Bot Features
Unlimited Smart Q&A
Unlimited Qualification Playbooks
Real-time Spanish-English translation
Custom
Staffed + AI BOT
Custom
Pricing
Custom
Let us know what you need
Essentials
Chat transcripts via email
Custom branding & colors
Greet site visitors
Mobile-optimized chat widget
AI Bot Features
Unlimited Smart Q&A
Unlimited Qualification Playbooks
Real-time Spanish-English translation
Free
Basic
Starter
Pro
Custom
Essentials
Chat transcripts via email
Custom branding & colors
Greet site visitors
Mobile-optimized chat widget
AI Bot Features
Smart Q&A
5
Unlimited
Unlimited
Unlimited
Unlimited
Qualification Playbooks1
1
Unlimited
Unlimited
Unlimited
Unlimited
Real-time Spanish-English translation
Add-Ons
Integrations2
Includes CRMs, Zapier, Slack, Custom Fields, and more
$50/mo
$5.00
$15.00
$50.00
Custom
Appointment booking3
$10.00
$30.00
$100.00
Custom
Unlimited Smart Q&A
$50/mo
Unlimited Playbooks
$50/mo
SMS/Text Answering
Expert Services
One-Time Chat Custom Programming
$600
One-Time Chat Custom Programming
2
5
10
Custom
Add’l Hours of Custom Programming & Training
$200/hr
$200/hr
$200/hr
$200/hr
$200/hr
Support & Setup
Website Installation & Setup
$150
Email support
Phone support
1 Limited to 5 inputs
2 $0.50 for each chat over your quota
3 $0.50 for each chat over your quota

Questions? Answers!

How does text answering work?

Even though our live chat widget is mobile-friendly, sometimes potential clients just want to text you instead, or they find you on Google and text before even visiting your site. So, using your live chat account — and drawing from your chat quota and instructions — our agents can answer your text messages, too! Just request the service by emailing us at support@smith.ai, we’ll give you a text-enabled number, and then you can start promoting it on your site and other marketing materials.

How much does text answering cost?

Text answering is set up and billed through your live chat account. We simply treat it as another “channel” for text-based conversations. So, you can start with the Starter plan, and we’ll answer 5 texts and/or chats per month, or you can opt for the Pro plan with 30 texts/chats. The plan cost doesn’t change if we end up answering all chats, all texts, or a combination of both.

How does the free trial work?

You sign up, we onboard you, and the widget goes on your site (we’re happy to help with widget installation if you need it). After 30 days or 10 relevant chats — whichever comes first — you have the option to choose a paid plan if you want to continue. Don’t worry, we’ll let you know when the free trial is done.

Will my credit card be charged when I sign up?

Absolutely not. We don't need your credit card information until after you've finished your free trial. Then you can choose your plan and we'll charge you for your first month.

Do you bill per chat?

We charge per chat, on a monthly basis. So, with the Basic Plan, for example, you would pay $240 and get 30 chats over the next 30 days (the “monthly billing cycle”). Got over 30 chats? No problem. We charge per chat once you’ve used up your quota (the per-chat cost depends on your plan).

How do you charge for add-ons?

We charge per chat, per month for scheduling, payments, and CRM integration. For example, you’ll pay $10/month to add scheduling to a Starter plan, and $1/chat after your 10-chat quota. Unlimited chatbot Q&A and Playbooks are free for all paid plans. The free AI bot plan includes 10 Q&A and 1 Playbook with 5 input fields. We charge a flat monthly fee for unlimited Q&A and unlimited Playbooks.

Do I have to sign a contract?

Nope! All Smith.ai plans are month-to-month with no annual contract required. If you’re leaving, you won’t be charged past the current billing cycle — simple as that. Starting back up again is easy, too. And we never charge setup or cancellation fees.

What is a "relevant" chat?

Well, a relevant chat is not spam, sales, accidents, tests, random “hellos,” or incomplete conversations. To us, chats are relevant when we collect a name and email address, and we determine the intent of the chat. We only charge for relevant chats.

Can I pause service and resume?

Since your account is prepaid and month-to-month, you can stop at any time — we’ll finish out the month you’ve already paid for. To stop immediately, let us know and we’ll hold off on any future responses. To resume service, choose a plan and email us to let us know! We’ll start back up right where we left off.

How do I cancel?

You can cancel anytime by emailing us at support@smith.ai. We’ll get right on it (we require one week notice before your next billing date to give our team time to process it) and won’t hassle you to stay. Ok, truthfully, we might ask a few questions, but we won’t go all Comcast on you. But we will miss you!

Is there a cancellation fee?

No way. With no annual contract, when you cancel, you just finish out your current month, which has already been prepaid by you. Give us a heads up one week in advance, and we won’t charge you past your current billing period.

If I cancel, should I remove the widget from my website?

No need. When you cancel your account, the chat widget will “disappear” automatically. But we take no responsibility for new leads or opportunities you may miss out on.

What happens to the knowledge base of my trained chatbot if I cancel?

We keep all your existing data if you cancel. So, when you resume in the future, you don’t have to retrain your bot or dig up directions you sent us to handle your chats properly. We will just eagerly await your return.