How does text answering work?
Even though our live chat widget is mobile-friendly, sometimes potential clients just want to text you instead, or they find you on Google and text before even visiting your site. So, using your live chat account — and drawing from your chat quota and instructions — our agents can answer your text messages, too! Just request the service by emailing us at support@smith.ai, we’ll give you a text-enabled number, and then you can start promoting it on your site and other marketing materials.
How much does text answering cost?
Text answering is set up and billed through your live chat account. We simply treat it as another “channel” for text-based conversations. So, you can start with the Starter plan, and we’ll answer 5 texts and/or chats per month, or you can opt for the Pro plan with 30 texts/chats. The plan cost doesn’t change if we end up answering all chats, all texts, or a combination of both.
How does the free trial work?
You sign up, we onboard you, and the widget goes on your site (we’re happy to help with widget installation if you need it). After 30 days or 10 relevant chats — whichever comes first — you have the option to choose a paid plan if you want to continue. Don’t worry, we’ll let you know when the free trial is done.
Will my credit card be charged when I sign up?
Absolutely not. We take your credit card details when you sign up for a free trial so that, if you want to continue with a paid plan when your trial is complete, you can do so immediately, with no gap in coverage.
Do you bill by the chat?
We charge per chat, on a monthly basis. So, with the Basic Plan, for example, you would pay $150 and get 15 chats over the next 30 days (the “monthly billing cycle”). Got over 15 chats? No problem. We charge per chat once you’ve used up your quota (the per-chat cost depends on your plan).
How do you charge for add-ons?
We charge per chat, per month for scheduling, payments, and CRM integration. For example, you’ll pay $5/month to add scheduling to a Starter plan, and $1/chat after your 5-chat quota. We charge just once per month for chatbot Q&A and playbooks, but only for after-hours — don’t forget, these features are free during staffed-chat hours. If you cancel an add-on, we’ll simply take it off your next bill.
