How does the free trial work?
You sign up, we onboard you, and the widget goes on your site (we’re happy to help with widget installation if you need it). After 30 days or 5 relevant chats — whichever comes first — you have the option to choose a paid plan if you want to continue. Don’t worry, we’ll let you know when the free trial is done.
Is there a setup fee?
We don’t believe in setup fees — or any hidden fees, for that matter. They are confusing and a little shady. So, after your free trial, you’ll just pay for the amount of chats you need and that’s it. This makes your monthly bill very predictable, too. And that’s a good thing!
Will my credit card be charged when I sign up?
Absolutely not. We take your credit card details when you sign up for a free trial so that, if you want to continue with a paid plan when your trial is complete, you can do so immediately, with no gap in coverage.
Do you bill by the chat?
We charge per chat, on a monthly basis. So, with the Basic Plan, for example, you would pay $150 and get 15 chats over the next 30 days (the “monthly billing cycle”). Got over 15 chats? No problem. We charge per chat once you’ve used up your quota (the per-chat cost depends on your plan).
Do I have to sign a contract?
Nope! All Smith.ai plans are month-to-month with no annual contract required. If you’re leaving, you won’t be charged past the current billing cycle — simple as that. Starting back up again is easy, too. And we never charge setup or cancellation fees.
What is a "relevant" chat?
Well, a relevant chat is not spam, sales, accidents, tests, random “hellos,” or incomplete conversations. To us, chats are relevant when we collect a name and email address, and we determine the intent of the chat. We only charge for relevant chats.