Start Smith.ai chat service today!

All plans are covered by our 14day money-back guarantee. Our professional chat agents operate 24/7.

À La Carte

STAFFED + AI BOT
$0PER MONTH
0LIVE CHATS
PAY ONLY $10/CHAT
Features

STARTER

STAFFED + AI BOT
$140PER MONTH
20LIVE CHATS
$7/CHAT AFTER 20
Features

BASIC

STAFFED + AI BOT
$300PER MONTH
50LIVE CHATS
$6/CHAT AFTER 50
Features

PRO

STAFFED + AI BOT
$600PER MONTH
120LIVE CHATS
$5/CHAT AFTER 120
Features

CUSTOM

STAFFED + AI BOT
CUSTOMPRICING
CUSTOM
LET US KNOW
WHAT YOU NEED
Features

ESSENTIALS

Chat transcripts via email
We email you a chat transcript after every conversation so you can review them.
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Custom branding & colors
Style your widget’s color, design, name, and logo for a professional and eye-catching look.
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Greet site visitors
Your chat widget can “pop-up” to proactively greet your site visitors, grabbing their attention and causing more engagement.
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Mobile-optimized chat widget
It will be easy to use on smartphones and tablets.
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AI BOT FEATURES

Smart Q&A
Set up frequently asked questions and their corresponding answers for faster and better answers that help to convert more leads.
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Qualification Playbooks
Program a series of questions determined by previous answers. This improves lead qualification and intake.
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Real-time Spanish-English translation
English conversations can be instantly translated to Spanish and vice versa. Convert more Spanish-speaking web visitors.
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ADD-ONS

Integrations1
Integrate chat with CRMs, Zapier,and create custom fields. Live Chat accounts include one free integration.
1
1
1
1
Custom
Appointment booking2
Our chat agents book new, qualified leads on your existing calendar. Get more consults without the back-and-forth planning.
$1/chat
$20/mo
$50/mo
$120/mo
Custom
Unlimited Smart Q&A
Unlimited Q&A, with chatbot training to improve answers.
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Unlimited Playbooks
Unlimited dynamic playbook options can be used to qualify leads, collect intake information, prompt bookings, and more.
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SMS/Text Answering
Our chat agents respond to text messages sent to your business.
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Facebook Messenger
Our chat agents respond to Facebook Messenger messages sent to your business.
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EXPERT SERVICES

One-time chat custom programming
Our chatbot engineers will set up playbooks and provide coaching for you.
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One-time custom programming hours
Maximum engineer hours for one-time programming.
2
2
5
10
Custom
Add’l hours of custom programming & training
After we program your playbooks, continue setup at this rate.
$200/hr
$200/hr
$200/hr
$200/hr
$200/hr

Support & Setup

Website installation & setup
We help you design and install your widget on your website.
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Email support
Email us anytime and we’ll get back to you during support hours.
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Phone support
Call during support hours.
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1 $0.50 per chat, per month for additional integrations
2 $1 for each chat over your quota

TALK TO US

Book a Free Consultation

Learn how Smith.ai can help your business. We’ll address your questions about Smith.ai phone receptionists, live chat, or both.

Book a Consultation

QUESTIONS? ANSWERS!

How does text answering work?

Even though our live chat widget is mobile-friendly, sometimes potential clients just want to text you instead, or they find you on Google and text before even visiting your site. So, using your live chat account — and drawing from your chat quota and instructions — our agents can answer your text messages, too! Just request the service by emailing us at chat@smith.ai, we’ll give you a text-enabled number, and then you can start promoting it on your site and other marketing materials.

How much does text answering cost?

Text answering is set up and billed through your live chat account. We simply treat it as another “channel” for text-based conversations. So, you can start with the Starter plan, and we’ll answer 20 texts and/or chats per month, or you can opt for the Pro plan with 50 texts/chats. The plan cost doesn’t change if we end up answering all chats, all texts, or a combination of both.

Do you bill per chat?

We charge per chat, on a monthly basis. So, with the Basic Plan, for example, you would pay $300 and get 50 chats over the next 30 days (the “monthly billing cycle”). Got over 30 chats? No problem. We charge per chat once you’ve used up your quota (the per-chat cost depends on your plan).

How do you charge for add-ons?

We charge per chat, per month for scheduling and integrations. For example, you’ll pay $20/month to add scheduling to a Starter plan, and $1/chat after your 20-chat quota. The free chatbot plan includes 5 Q&A and 1 Playbook with 5 input fields. We charge a flat monthly fee to add unlimited Q&A or unlimited Playbooks to your chatbot.

What happens to the knowledge base of my trained chatbot if I cancel?

We keep all your existing data if you cancel. So, when you resume in the future, you don’t have to retrain your bot or dig up directions you sent us to handle your chats properly. We will just eagerly await your return.

Do I have to sign a contract?

Nope! All Smith.ai plans are month-to-month with no annual contract required. If you’re leaving, you won’t be charged past the current billing cycle — simple as that. Starting back up again is easy, too. And we never charge setup or cancellation fees.

What is a "relevant" chat?

A relevant chat is not spam, sales, accidents, tests, random “hellos,” or incomplete conversations. To us, chats are relevant when we collect a name and email address, and we determine the intent of the chat. We only charge for relevant chats.

Can I pause service and resume?

Since your account is prepaid and month-to-month, you can stop at any time — we’ll finish out the month you’ve already paid for. To stop immediately, let us know and we’ll hold off on any future responses. To resume service, choose a plan and email us to let us know! We’ll start back up right where we left off.

How do I cancel?

You can cancel anytime by emailing us at chat@smith.ai. We’ll get right on it (we require one week notice before your next billing date to give our team time to process it) and won’t hassle you to stay. Ok, truthfully, we might ask a few questions, but we won’t go all Comcast on you. But we will miss you!

Is there a cancellation fee?

No way. With no annual contract, when you cancel, you just finish out your current month, which has already been prepaid by you. Give us a heads up one week in advance, and we won’t charge you past your current billing period.

If I cancel, should I remove the widget from my website?

No need. When you cancel your account, the chat widget will “disappear” automatically. But we take no responsibility for new leads or opportunities you may miss out on.