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The Anatomy of an AI Call: How Smith.ai Is Redefining What “Handled” Really Means

June 15, 2026

Over the past several months, Smith.ai has shipped four features that, together, change the landscape of AI call handling. Each one addresses a specific moment in the lifecycle of a call. Together, they define what a well-handled call looks like for you and your callers, from the first word to the moment the line goes quiet.
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The law firm's framework for evaluating AI receptionists

April 14, 2026

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Tailor intake to the right service for every lead that calls

April 13, 2026

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How to Download and Save Important Voicemails

August 25, 2020

Learn how to transfer voicemails from your mobile, landline, or VoIP phone, and store them for safekeeping, so that your voicemail box can stay open for important business and personal messages, around the clock.
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5 Documents Every Small Business and Law Firm Owner Needs

August 19, 2020

Setting up a new small business or law firm? Already running one and starting to see it soar? Jordan Ostroff of LegalEase Marketing has five documents you need to ensure your business is protected from uncertainty.
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Setting and Maintaining Boundaries with Clients

August 6, 2020

Lawyers love structure and order, but why do so few introduce it into their relationships with their clients? Author of The New Billable Hour Ritu Goswamy, Esq., dives into how you can set boundaries with your clients and thereby improve your relationships — and your quality of life.
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5 Ways to Improve Online Lead Conversion with Chat Funnel Performance Tracking

August 6, 2020

Use the Smith.ai playbook funnel tracker to learn even more about your online leads and improve conversion and sales. Analyze how your leads are interacting with your chat widget and use our tips for increasing completing rate and generating more qualified leads.
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Webinar Recap & Resources: Expert Tips for Mac-Loving Lawyers: Resources

August 4, 2020

This is a resource list for the Expert Tips for Mac-Loving Lawyers virtual session. Thank you for watching!
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New! Get Smith.ai Chat Callback Requests in Slack

July 31, 2020

When leads on your website request a call, you can now get notified in your company's Slack account. When you offer prospective clients the chance to get on the phone immediately, you're more likely to make the sale — and fast.
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Are You Getting the Most Out of Google My Business?

July 31, 2020

Google My Business is a powerful tool for improving SEO and driving new leads. Jon Stroz of Southernmost Digital shares his tips for getting the most out of your business's listing.
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How to Map Your New Client Intake

July 24, 2020

Getting new leads and converting them to new clients is a focus for every law firm — and a headache when you get it wrong. But thinking more about the journey your clients actually takes can be unfamiliar. Attorney Justie Nicol shows you how you can map your intake and identify and fix what isn't working.
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How to Convert More Leads from Calls and Chats: Tips from 6 Experts

July 20, 2020

Now more than ever, small businesses are looking for ways to bring in new revenue. Six marketing experts share their tips for expanding your lead intake — and converting more existing leads.
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