Maddy Martin is Smith.ai's SVP of Growth. Over the last 15 years, Maddy has built her expertise and reputation in small-business communications, lead conversion, email marketing, partnerships, and SEO.
Learn how cloud call centers eliminate infrastructure costs, enable rapid scaling, and support distributed teams — complete implementation guide for growing operations.
Learn how AI call assistant architecture connects speech recognition, language understanding, and response systems to enable intelligent voice automation.
Learn how AI receptionist prompting transforms generic automation into intelligent call handling through structured instructions, escalation triggers, and conversation design.
Learn AI call prompt engineering techniques that turn automated calls into consistent experiences. Includes industry examples and implementation steps.
Learn how automated call distribution systems route calls efficiently, reduce wait times, and balance agent workloads — implementation guide for scaling operations.
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