Maddy Martin

Maddy Martin is Smith.ai's SVP of Growth. Over the last 15 years, Maddy has built her expertise and reputation in small-business communications, lead conversion, email marketing, partnerships, and SEO.

Articles by Maddy Martin

Mastering Digital Customer Engagement: Strategies for Success

April 16, 2025
Mastering Digital Customer Engagement: Strategies for Success
Explore effective strategies for mastering digital customer engagement & building meaningful relationships through digital touchpoints. Propel your success!
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The Critical Role of Customer Relations in HVAC

April 16, 2025
The Critical Role of Customer Relations in HVAC
Discover proven strategies to enhance customer relations in HVAC, navigating seasonal demands, emergency protocols, and fostering lifelong client relationships.
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The Ultimate Guide to Proactive Customer Service

April 16, 2025
The Ultimate Guide to Proactive Customer Service
Discover proactive customer service essentials for 2025. Learn strategies to build trust, enhance loyalty, and improve operational efficiency for your business.
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13 Customer Service Metrics to Track in the AI Age

April 16, 2025
13 Customer Service Metrics to Track in the AI Age
Explore how AI transforms customer service, balancing automation with human interaction to boost engagement and efficiency in businesses.
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The Human Touch in AI Customer Service: Creating the Perfect Balance

April 16, 2025
The Human Touch in AI Customer Service: Creating the Perfect Balance
Explore how AI transforms customer service, balancing automation with human interaction to boost engagement and efficiency in businesses.
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Lead Management AI | Tools & Strategies for SMBs

April 16, 2025
Lead Management AI | Tools & Strategies for SMBs
Discover how lead management AI tools boost sales efficiency by automating tasks, prioritizing leads, and enhancing engagement for SMBs and enterprises.
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Master Customer Lifecycle Management: Avoid Losing Customers

April 16, 2025
Master Customer Lifecycle Management: Avoid Losing Customers
Discover effective strategies for customer lifecycle management, from awareness to advocacy, and drive satisfaction and loyalty in your business journey.
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Essential Construction Lead Management Strategies for Growth

April 14, 2025
Essential Construction Lead Management Strategies for Growth
Discover tech-driven strategies for construction lead management. Boost conversions and streamline communication
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How to Use Lead Capture AI: A Strategic Guide for Business Growth

April 14, 2025
How to Use Lead Capture AI: A Strategic Guide for Business Growth
Discover the best AI tools for lead capture & how they transform your business by enhancing efficiency & scoring accuracy
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How to Build Customer Loyalty in Today's Market

April 14, 2025
How to Build Customer Loyalty in Today's Market
Discover proven techniques to build customer loyalty and transform your business success. From emotional connections to tech solutions.
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