Maddy Martin

Maddy Martin is Smith.ai's SVP of Growth. Over the last 15 years, Maddy has built her expertise and reputation in small-business communications, lead conversion, email marketing, partnerships, and SEO.

Articles by Maddy Martin

Best Lawn Care Software Available Today!

May 18, 2025
Best Lawn Care Software Available Today!
Discover how implementing the best lawn care software can transform your business, improving efficiency, customer satisfaction, and reducing costs.
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The Essential Guide to Moving Business Software in 2025

May 13, 2025
The Essential Guide to Moving Business Software in 2025
Discover the best moving business software of 2025 to boost efficiency, enhance customer experience, and ensure seamless operations. Learn how to leverage AI.
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What Is a Hot Call? 5 Minute That Can Double Conversion Rates

May 13, 2025
What Is a Hot Call? 5 Minute That Can Double Conversion Rates
Discover what a hot call is and how it can transform your sales strategy with higher conversion rates. Learn actionable steps to manage hot calls efficiently.
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Customer Intelligence Platform Tools That Give You an Unfair Advantage

May 13, 2025
Customer Intelligence Platform Tools That Give You an Unfair Advantage
Discover powerful Voice of Customer examples that fueled transformative success for real businesses, improving customer satisfaction and driving growth.
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Voice of Customer Examples | From Walmart, Slack, Uber

May 13, 2025
Voice of Customer Examples | From Walmart, Slack, Uber
Discover powerful Voice of Customer examples that fueled transformative success for real businesses, improving customer satisfaction and driving growth.
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What Is CSAT Score and Why Top Performers Obsess Over It

May 12, 2025
What Is CSAT Score and Why Top Performers Obsess Over It
Discover why top companies obsess over CSAT scores, a key customer satisfaction metric that provides insights to enhance service and retention strategies.
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Empathy Statements That Instantly Win Over Clients

May 12, 2025
Empathy Statements That Instantly Win Over Clients
Discover the power of empathy statements to win clients and enhance service. Learn how these tools create deeper connections and improve satisfaction.
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What Does Dead Air Mean in Customer Communication?

May 12, 2025
What Does Dead Air Mean in Customer Communication?
Explore the impact of dead air in conversations, how it affects customer experience, brand reputation, and operational efficiency.
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Call Management Applications Build the BEST Customer Experience

May 12, 2025
Call Management Applications Build the BEST Customer Experience
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Mastering Call Center Productivity: Practical Tips and AI Innovations

May 11, 2025
Mastering Call Center Productivity: Practical Tips and AI Innovations
Boost your call center efficiency with AI-enhancements, practical tips, and crucial metrics for improved productivity and customer satisfaction.
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