Allison Smith

Allison Smith is a professional telephone voice, heard on systems for ShoreTel, Mitel, Asterisk, Cisco, and countless others.

Articles by Allison Smith

Does Your IVR Represent the “Flavor” of Your Company?

Does Your IVR Represent the “Flavor” of Your Company?

Law firms, financial advisors, and other small businesses should always think about branding in their interactive voice response system (IVR). Your answering service is often a first impression, and should represent you as well as your website!

Read more…

The Top 5 Mistakes Small Business Owners Make With Their IVR

The Top 5 Mistakes Small Business Owners Make With Their IVR

As a small business owner, your phone system sets the tone for callers. Avoid common pitfalls when setting up your IVR and make the clients who call your business happy to work with you!

Read more…