Blog

The Anatomy of an AI Call: How Smith.ai Is Redefining What “Handled” Really Means

June 15, 2026

Over the past several months, Smith.ai has shipped four features that, together, change the landscape of AI call handling. Each one addresses a specific moment in the lifecycle of a call. Together, they define what a well-handled call looks like for you and your callers, from the first word to the moment the line goes quiet.
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The law firm's framework for evaluating AI receptionists

April 14, 2026

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Tailor intake to the right service for every lead that calls

April 13, 2026

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AI Call System Security: Protecting Business Communications and Data

January 26, 2026

Learn how to secure AI call systems with comprehensive frameworks protecting against voice attacks, data breaches, and unauthorized access while maintaining compliance.
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DevOps for Voice Platforms: Infrastructure Management for Phone Systems

January 21, 2026

Learn how DevOps for voice platforms enables automated infrastructure management, reliable scaling, and proactive monitoring for business phone systems.
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Skills-Based Call Routing: Matching Callers to Expertise

January 21, 2026

Learn how skills-based call routing matches callers with qualified agents, improving resolution rates and customer satisfaction for professional services firms.
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DevOps for Call Platforms: Deployment and Operations at Scale

January 21, 2026

Learn how DevOps practices for call platforms enable reliable deployment, automated scaling, and continuous monitoring for growing voice communication operations.
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AI Call Transcription Systems: Learn How To Automate Call Documentation

January 21, 2026

Learn how AI call transcription systems convert spoken conversations into text automatically, improving productivity while reducing manual documentation costs.
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AI Call Handling Architecture: Designing Intelligent Phone Workflows

January 21, 2026

Learn how AI call handling architecture creates intelligent phone workflows that capture every opportunity while reducing operational costs and complexity
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Predictive Call Routing: Data-Driven Distribution Algorithms

December 19, 2025

Learn how predictive call routing uses machine learning to match customers with optimal agents based on historical interaction data. 
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Quality Assurance for Call Systems: AI & Human Performance

December 19, 2025

Learn how to implement quality assurance for call systems that monitor both AI and human agent performance to improve customer experience.
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Automated Call Handling: Building Self-Service Phone Operations

December 19, 2025

Learn how automated call handling systems answer, analyze, and route calls without manual intervention while maintaining service quality.
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