Blog

In business, contracts are a part of day-to-day operations. Therefore, you’d think most companies would have them down and know how to navigate them in every potential outcome. Unfortunately, that’s not possible because any number of variables can change the terms and relationship of a contract in a matter of seconds. In some instances, it becomes an issue of figuring out how to get out of the contract without killing the relationship with the vendor at the same time.

If you’re working in Google Chrome, you’ve got a lot of great features at your fingertips. The Inspect Element can give you the chance to take a closer look at the frontend coding of a website or to inspect the HTML source code from any visual element that is on a website. There are two main ways to use this tool when you are in Google Chrome, and we’ll take a look at both of them here.

In business, sometimes things just don’t work out. That doesn’t mean that everyone has to walk away angry or that there needs to be a total severing of the business relationship. There are plenty of ways (and reasons) to end contracts on good terms so that you can keep those relationships, even if you’re no longer working together in a business capacity. Sometimes, the right ending depends on the situation and the terms at hand, so as you’re reading this guide, think about your business and which scenarios would work best for the options provided.

Every business needs an SOP or set of Standard Operating Procedures. The purpose of this document is to ensure that everyone is on the same page and that your business has methodologies and protocols in place that ensure that products and/or services are consistently delivered every time. Creating an SOP is just as important as having one in the first place because although there’s not a single “right” way to do it, there are several ways that it can go wrong.

Today’s businesses have different operational trends than those that have come before them. Many companies are taking advantage of cloud technology and migrating to the virtual world, which invites them into a whole new selection of providers to assist them along the way. Known as “as a service” solutions, these are helping provide a better customer experience and improve business communications in the cloud.

In the growing economy of cloud-based services, communication solutions are changing the way that businesses operate, including their options for providing the appropriate resources for their audience. This includes the “as a service” collection of companies and systems designed to make business communications easier. Many of these products are software-based, which is where the use of the cloud comes in. Cloud hosting allows for partnerships and shared communications solutions so that you don’t have to do it on your own.

For all its advantages, VoIP also has occasional glitches and issues that need to be resolved. Latency is a part of communication—it’s the amount of time that it takes for the audio to travel from the source to the output device, but it’s usually a matter of milliseconds so that it goes unnoticed. In some cases, latency can increase to a noticeable amount because of various network or connectivity issues. This can impact your call quality and the professionalism that you convey, so you want to avoid it at all costs.

Softphones have been around for longer than most people realize. Today, they’re becoming an increasingly common tool for businesses that are going virtual to keep up with communications and create a unified strategy. With the rest of the world going virtual, companies need flexible, dynamic communication solutions. Softphones offer that, coming in several configurations and even with the option to fully customize your solution.

Are you losing leads after a bad first call? Dealing with clients on back-to-back calls? The last thing you want is to frustrate callers who reach your business by phone, whether they're new leads or existing clients. First impressions matter, and so does consistent client service. Improve your lead engagement and customer retention with these helpful phone answering tips.