“Smith.ai is responsive, professional, and so incredible for my law firm! I’m so glad I compared the top services and selected Smith.ai!”
Your AI workforce for the front office.Fully staffed, 24/7.
AI receptionists and live agents work together as one intelligent intake system — answering, qualifying, scheduling, and converting every call.
Book a consultation
Set up your AI receptionist now
30-day money-back guarantee
The problem
Your front office is costing you.
Missed calls, lost revenue.
Most callers won’t leave a voicemail, they’ll call a competitor. And the first business to respond usually wins.
Intake that doesn’t qualify.
Outsourced providers take messages. You still have to call back, re-screen, and turn away prospects you never wanted in the first place.
Systems that don’t connect.
Every call means manual data entry and follow-up work — or worse, paying skilled staff to do administrative work.
Overhead that doesn’t show ROI.
$4k+/month for a 9–5, Mon–Fri receptionist. Months to ramp. Constant turnover. Limited coverage.
The solution
One intelligent system. An entire workforce.
Smith.ai isn’t just a receptionist. It’s a fully staffed front office — AI and live agents working together to handle every call, end to end. Our AI is deeply context-aware, connected to your key systems, and seamlessly integrated with our Live Agent Network.
AIIntake agent
Complex, sensitive, and conditional intake by your AI receptionist. The right questions get asked, the right details get captured, and the right outcome happens, every time.
AIQualification agent
Custom qualification workflows for different practice areas, service types, and lead sources. Only qualified leads reach your team. Smart FAQ handling steers callers toward action, not just yes/no answers.
AIData lookup agent
Connects to your systems in real time for dynamic pricing, ticket status, order lookups, and more. Callers get accurate answers from your AI receptionist without waiting.
AICall routing agent
Intelligent conditional routing and transfers based on your business logic. Every caller reaches the right person, every time.
AIAutomations agent
Triggers workflows with your business software the moment a call ends. Your AI receptionist sends data into your CRM, calendar, and ticketing systems without manual entry. And every call is recorded, transcribed, and instantly summarized.
LiveLive Agent Network
500+ North American agents available 24/7 for conversations that need a human touch. No call ever hits a dead end, and your team doesn’t get interrupted.
The human layer
AI-first. Human when it matters.
Our Live Agent Network accelerates your AI adoption. 500+ highly trained North American agents can be tapped into any AI receptionist call, so every conversation is handled perfectly, and your team stays focused.
Learn about our Virtual Receptionists25%
of AI-first calls currently involve a human.
We’re ready for all of them.
10%
AI-initiated
“Let me transfer you to a human agent to finalize payment.”
10%
Business-initiated
“Route urgent calls to a live agent for scheduling.”
5%
Caller-initiated
“I don’t want to talk to an AI. Transfer me to a human.”
We’ll meet you wherever you are on your AI adoption journey.
100% AI
Fast and efficient, with limitations
Hybrid solutions
Maximum flexibility and control
100% Human
Warm and skilled with nuance, but hard to scale
Live demo
Call (380) 333-6907
Try it out now
Call Heartland Law Group’s AI front office to experience our intelligent intake system firsthand.
1
Call as a potential client seeking legal services
Call in with a specific inquiry, such as:
I’ve been in a car accidentI was injured at workI’m getting a divorce
2
Experience how our AI front office seamlessly handles your inquiry
Look out for how you’re qualified, how FAQs are handled, and how information is gathered based on your specific matter.
3
Look out for follow-up
After your call, you may receive an SMS with a booking confirmation or request for further action.
Who we serve
Custom built for your business.
AI front office for law firms
Qualify and screen every lead by practice area, capture detailed intake, and book consults directly into your case management systems. Turn more qualified callers into signed clients.
Connected seamlessly to your key industry-specific systems. No manual work.
Sync call data across 7,000+ integrations, updating your CRM, booking appointments, and triggering custom workflows automatically.
The difference
Punch above your weight. Enterprise-grade quality and support.
The caliber of infrastructure, intelligence, and service usually reserved for the big companies, now available to you. Our Quality Flywheel is a self-reinforcing improvement loop built to ensure every call makes the next one better.
Quality
We get it right.
Accurate, dependable, and always improving. Every call makes the next one better.
Flexibility
We get it right your way.
Your AI ⇄ human balance. Your custom playbooks and integrations. Your industry-specific logic.
Support
We do it for you.
Experience a level of service excellence smaller businesses usually can’t access.
Train
Test
Deploy
Analyse
The Smith.ai Quality Flywheel
Load your procedures, policies, and knowledge base. Key Words ensure the AI understands your industry’s specific terminology — not just generic speech patterns.
Quality is our moat. Humans are our unfair advantage.
Our system trains, tests, deploys, and improves in parallel, around the clock, with humans in the loop at every stage.
Built to last
Set up on day one. A full AI workforce as you grow.
Coverage today.
Smarter over time.
Like any new hire, your AI receptionist improves as it learns your business. We deliver value on day one, while setting you up for long-term success.
1Onboard & Train
AI receptionist learns your business, configures call flows, and builds a strong foundation.
2Ramp & Refine
AI receptionist handles live calls, fine-tunes performance, and expands coverage gradually.
3Expand & Optimize
Continuous improvements deliver the results you need for every call scenario.
A partner, not just a tool.
We’re the architect of your call handling. You know your business best — we apply our solutions to meet your unique needs.
Forward
Deployment Team
Integrates into your systems and builds conversation logic during onboarding and beyond.
Dedicated
AI Team
We become your technical team — tuning, integrating, and optimizing — so you don’t have to. We’ve successfully onboarded and continuously optimized thousands of customers with increasingly complex needs.
World-Class
Customer Success
10 years in business. 20 million calls processed. Your Account Manager is your single point of contact for ongoing optimization.
Lower cost, broader coverage.
Annual savings: $42,000. That’s an 87.5% reduction in reception costs while gaining 24/7 coverage, unlimited capacity, and zero turnover risk.
Traditional Receptionist
Smith.ai AI Workforce
Availability
9–5, Mon–Fri
24/7
Starting cost
$4,000/mo
$500/mo
Annual cost
$48,000+
Starting at $6,000
Turnover risk
High
None
Coverage
Limited
Unlimited
Ready to talk?
Tell us about your business and schedule a call with our team.
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