How does a free trial work?
You sign up, we onboard you, generate a phone number, and assign you a receptionist. No payment involved. At the end of that 30 days, or 10 calls — whichever comes first — you have the option to continue, and can enter your payment info on the website. If not, the number will be automatically disabled after a grace period of one month.
Do I have to sign a contract?
Smith is a pay-as-you-go service. This means there aren’t any long term contracts. You pay for the receptionist service each month. If you ever cancel, we bill for and through the end of the current monthly billing cycle, and then you’re done. And we will miss you.
Can I change my plan?
Yes, at any time. We make it easy. If you’re on the trial, the plan starts after your trial ends and billing starts for the next month. If you would like to change your plan, just email firstname.lastname@example.org.
Do you count wrong numbers or spam towards my quota?
No, as long as the lines you forward to us pass Caller ID, you won’t be charged for spam or unsolicited sales calls.
Why do you bill by the call?
Versus by minute? Billing per client call saves you money, and there’s no mystery accounting involved. You’re trusting us to represent you. You wouldn’t rush a client off the phone and we don’t either.