Virtual Receptionists

Start your new Smith.ai account today, with a FREE 30-day/10-call trial covering 8am – 12am ET, weekdays. You can even keep your number if Smith.ai’s receptionist services aren’t right for you.

AVAILABLE 5AM – 9PM PT / 8AM – 12aM ET MONDAY – FRIDAY

Starter
$70
Per
Month
10
Receptionist
Calls
1
Transfer Destination
$7/Call after 10
Basic
$180
Per
Month
30
Receptionist
Calls
2
Transfer Destinations
$6/Call after 30
Pro
$500
Per
Month
100
Receptionist
Calls
5
Transfer Destinations
$5/Call after 100
Custom pricing is available. Just let us know what you need!

CALL ADD-ONS (PRICED PER CALL, PER MONTH)

  • CRM integration. All call details and notes are sent to your CRM.
    We support Agile CRM, Active Campaign, CapsuleCRM, Clio, Hubspot, Infusionsoft, Lexicata, Practice Panther, Pipedrive, Rocket Matter, and more.
    $0.50
  • SMS/Slack notifications. Receive a SMS/Slack message when a caller qualifies for a transfer.
    You and your staff can accept or reject calls. +$0.25 for each additional 'ping' (e.g., try person B after person A)
    $0.50
  • Accept collect calls. We'll accept (and pay) the charges for any incoming collect call for you.
    Attorneys who work with inmates often require this add-on.
    $0.50
  • Book appointments. By scheduling meetings with leads and clients, we complete the workflow.
    Other services take a message, leaving the follow-up work for you.
    $1.00
  • Accept payments. From consultation deposits to past-due collections, we make sure you get paid.
    We support LawPay, TrialPay, CPACharge, Square, PayPal, and more.
    $1.00
  • Third-party intake. We'll input caller information and ask a few questions on a third-party form.
    Up to one minute of additional questions per our Reasonable Use Policy.
    $1.00
  • Complex call routing. Set unique rules for each number, time of day, and extension.
    Route calls based on schedules, availability, and holiday hours. Ring your team sequentially or “blast” everyone.
    $1.00
  • Extended intake. Additional questions asked to further qualify clients & make life easier for you.
    Up to two minutes of additional questions per our Reasonable Use Policy.
    $1.50

PLAN ADD-ONS (PRICED PER MONTH)

  • Business caller ID for outbound calls. Your customers only ever see one phone number: Yours.
    When we make callbacks or outbound calls on your behalf, the call recipient sees your business' number. Learn more.
    $10.00
  • Additional transfer destinations. Add more lines for transfer destinations and routing.
    Add other people in your firm, external sales representatives, and more. We even support extensions.
    $15.00

Incidentals (PRICED PER occurrence)

  • Smith.ai Operator. We'll coordinate and organize your conference calls.
    Priced at $4 per participant per hour. Useful for calls with judges, VIPs, business partners, and more. Learn more.
    $varies
YOU SET YOUR HOURS. OUR PRICING IS BASED ON CALL VOLUME.

WE CHARGE PER-CALL, NOT PER-MINUTE

OTHER COMPANIES CHARGE FOR THIS NONSENSE (WE DON’T):
WRONG NUMBERS
SPAM AND ROBOCALLS
UNWANTED SALES/SOLICITATION

AND YOU'LL NEVER GET CHARGED EXTRA FOR THESE EITHER:
OUTBOUND CALLS (SAME $ AS INBOUND)
UPGRADES, DOWNGRADES, OR CANCELLATION

Questions? Answers!

How does a free trial work?

You sign up, we onboard you, generate a phone number, and assign you a receptionist. No payment involved. At the end of that 30 days, or 10 calls — whichever comes first — you have the option to continue, and can enter your payment info on the website. If not, the number will be automatically disabled after a grace period of one month.

Do I have to sign a contract?

Smith is a pay-as-you-go service. This means there aren’t any long term contracts. You pay for the receptionist service each month. If you ever cancel, we bill for and through the end of the current monthly billing cycle, and then you’re done. And we will miss you.

Can I change my plan?

Yes, at any time. We make it easy. If you’re on the trial, the plan starts after your trial ends and billing starts for the next month. If you would like to change your plan, just email support@smith.ai.

Do you count wrong numbers or spam towards my quota?

No, as long as the lines you forward to us pass Caller ID, you won’t be charged for spam or unsolicited sales calls.

Why do you bill by the call?

Versus by minute? Billing per client call saves you money, and there’s no mystery accounting involved. You’re trusting us to represent you. You wouldn’t rush a client off the phone and we don’t either.

What corners did you cut?

None.

How is this worth it?

Even our most expensive plan, the pro plan, is about $40,000 less than the yearly salary of an in-house receptionist, and we still have capabilities they likely don’t. But if you’re not considering a receptionist, you might not have considered the real cost of all your daily interruptions. Give us a try and find out.

What if I don't need 5am – 6pm?

No problem. Just tell us what hours you want us to answer, and calls outside those hours can go to a number you choose, or to voicemail. Or, if you're using something fancy like RingCentral, you can set up your forwarding to only forward during those hours. The great thing about per-call pricing is that it doesn't matter if we answer calls for you 12 hours a day or 2 — the pricing is the same.

I have staff. Will they each need separate accounts?

Nope! Smith is a great service as a virtual front desk for small businesses with multiple employees. For individual routing (such as real estate agents in a firm or IT consultants in the field), we offer up to two routing numbers in the Basic plan, five in the Pro plan, and additional transfer destinations for $15/month.

Do you offer Discounted plans?

Yes, we care about our community. We offer significantly discounted plans for businesses affected by the California wildfires and other natural disasters. For more information, please contact us.

Footnotes

Footnotes

  1. Smith.ai does not charge for spam or unwanted sales calls — as long as we can block them in the future. If you use a forwarding service but disable Caller ID pass-through (common with Google Voice clients), we won’t be able to block them, and thus you will be charged for those calls. You can learn more about this here.