Learn how Smith.ai can help your business. Weâll address your questions about our receptionist, chat, and campaign services.
You sign up for a plan, we onboard you, generate a number, and start sending your calls to our receptionists. To receive your money back, simply send us an email within 14 days at support@smith.ai. Youâll get a full refund of your plan and any add-on services, regardless of how many calls or chats you have used, up to $1,000. Note: Any calls or chats over your plan quota (âoverageâ) are not included in the money-back guarantee.
Smith is a pay-as-you-go service. This means there arenât any long term contracts. You pay for the receptionist service each month. If you ever cancel, we bill for and through the end of the current monthly billing cycle, and then youâre done. And we will miss you.
Yes, at any time. We make it easy. If you would like to change your plan, just email support@smith.ai. We'll start  billing for your new plan the next month.
No, as long as the lines you forward to us pass Caller ID, you wonât be charged for spam or unsolicited sales calls.
Versus by minute? Billing per client call saves you money, and thereâs no mystery accounting involved. Youâre trusting us to represent you. You wouldnât rush a client off the phone and we donât either.
None.
Even our most expensive plan, the pro plan, is about $40,000 less than the yearly salary of an in-house receptionist, and we still have capabilities they likely donât. But if youâre not considering a receptionist, you might not have considered the real cost of all your daily interruptions. Give us a try and find out.
No problem. Just tell us what hours you want us to answer, and calls outside your set answering hours can go to a number you choose, or to voicemail. Or, if you're using something fancy like RingCentral, you can set up your forwarding to only forward during those hours. The great thing about per-call pricing is that it doesn't matter if we answer calls for you 24/7 or 2 hours a dayâ the pricing is the same.
Nope! Smith is a great service as a virtual front desk for small businesses with multiple employees. For individual routing (such as real estate agents in a firm or IT consultants in the field), we offer up to two routing numbers in the Basic plan, five in the Pro plan, and additional transfer destinations for $15/month.
Yes, we care about our community. We offer significantly discounted plans for businesses affected by the California wildfires and other natural disasters. For more information, please contact us.
