Live Chat vs. LiveChat Pro

Compare features and see how businesses like yours can better capture leads and serve clients with Live Chat.

Get started risk-free with our 14-day money-back guarantee! The best alternative to LiveChat Pro

Money-back guarantee
Base pricing
Per chat
Per month
Starting price
Over $1100/month
Recommended site visitors
Setup fee
Staffed by live agents 24/7
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Includes chat platform
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Lead qualifi-cation
Lead qualification
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Appointment scheduling
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New client intake
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AI-driven technology
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Canned responses & business FAQ
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CRM integration
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Real-time Spanish translation
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Bilingual agents
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Text Answering
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Read our reviews
Clutch LogoCapterra Logo’s Live Chat agents qualify leads at affordable prices. LiveChat Pro’s catered plans are unnecessarily expensive.

Gone are the days when you need weeks of planning to set up your outsourced live chat service. With’s proprietary technology and professional agents, you can have an amazing live web chat service set up in a day or two, and you pay nothing up front (we even have a 20-chat / 14-day free trial). LiveChat Pro’s plans are vague about setup times and costs, but their catered approach is likely to be slow to implement and expensive to maintain.

LiveChat Pro’s lowest tier is over $1100/month and they recommend that you have at least 10,000+/month visitors to your website. At, we believe that web chat should be affordable and accessible to small businesses, which is why our plans start at just $140/month. And with our entire team of  agents at your disposal, we can easily scale with you. LiveChat Pro expects notification of a marketing campaign (meaning more chat volume) two weeks in advance. We say, bring on more chats!

For predictable and affordable monthly billing, better marketing results, low starting costs, and efficient AI solutions, businesses prefer Live Chat over LiveChat Pro.


Live chat agents on duty 24/7
Real-time lead qualification & intake with CRM integration for complete workflows
Appointment & call-back scheduling with calendar integration
AI technology powers automatic responses, real-time English-Spanish translation, and more.
Payment collection with billing software integration
Instant chat transcripts via email. Contacts and chat conversations logged in your CRM.

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“Great customer care and functionality. I love using They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by They are very detail oriented!”
Justie Nicol
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
Scott Peterson
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
Brian Waller
“Love Chat! There is no way that I could staff a feature like that in house with my small business. makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. is the best!”
Nicole G.

live chat STAFFED 24/7


Per Month
Live Chats
$7/Chat after 20


Per Month
Live Chats
$6/Chat after 50


Per Month
Live Chats
$5/Chat after 120

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Learn how can help your business. We’ll address your questions about phone receptionists, live chat, or both.

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We integrate with your software

Contacts and chat transcripts are instantly logged in your systems

Small businesses trust for fast & friendly live chat is not affiliated with the company presented for comparison purposes on this page. The information provided here serves to compare and contrast products and services with another company (a wholly separate entity) offering products and services that may be similar to those provided by This information is provided to help potential customers evaluate products and services, and has made the best possible effort to obtain accurate information on the other company mentioned here.