Gone are the days when you need weeks of planning to set up your outsourced live chat service. With Smith.ai’s proprietary technology and professional agents, you can have an amazing live web chat service set up in a day or two, and you pay nothing up front (we even have a 20-chat / 14-day free trial). LiveChat Pro’s plans are vague about setup times and costs, but their catered approach is likely to be slow to implement and expensive to maintain.
LiveChat Pro’s lowest tier is over $1100/month and they recommend that you have at least 10,000+/month visitors to your website. At Smith.ai, we believe that web chat should be affordable and accessible to small businesses, which is why our plans start at just $140/month. And with our entire team of agents at your disposal, we can easily scale with you. LiveChat Pro expects notification of a marketing campaign (meaning more chat volume) two weeks in advance. We say, bring on more chats!
For predictable and affordable monthly billing, better marketing results, low starting costs, and efficient AI solutions, businesses prefer Smith.ai Live Chat over LiveChat Pro.
“Great customer care and functionality. I love using Smith.ai. They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by Smith.ai. They are very detail oriented!”
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found Smith.ai among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with Smith.ai as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
“Love Smith.ai Chat! There is no way that I could staff a feature like that in house with my small business. Smith.ai makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. Smith.ai is the best!”