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Operating a small business or a small law firm can be a challenge for even the best managers. Managers and owners have to tactfully balance staff, budget, and time limitations to effectively steward and grow their respective businesses. Small business owners and managers needing assistance in operating their firms should consider outsourcing solutions that can help increase efficiency and productivity. One such solution for businesses is using a virtual receptionist service, but not just any service. Smith.ai’s virtual receptionists are able to answer inbound and make outbound calls 24/7, schedule appointments with leads and clients, and screen calls from potential spammers who cause unnecessary and unwanted interruptions.
The Legacy Law Firm
Coral Springs, Florida
The problem
Small law firm wanted a customer engagement solution that allowed them to be "hands off"
Our solution
Virtual receptionists allow for more billable work
Christine Schafer already understood the value of using a virtual receptionist service to help operate her law firm, but was looking to switch to a new service provider that truly enabled her to be more “hands-off.”
She started asking her law firm-owning peers for recommendations and the consensus suggestion was Smith.ai. Smith.ai’s virtual receptionists have enabled Christine to increase her firm’s productivity and accelerate business growth. Our receptionists have her business fully covered by answering inbound calls, making outbound calls, scheduling appointments with leads and clients, and blocking spam calls from disturbing her.
“I’m really grateful for how much Smith.ai has done to elevate my practice and make my life easier. To me, they’re more than just an answering service. They really do assist with scheduling, follow-ups, and providing a stellar client experience. I appreciate their service and will continue to refer my friends to them!”
Smith.ai’s 24/7 virtual receptionists’ friendliness and warmth continue to impress Christine. One particular instance truly stands out for her:
“I was surprised by how much time Smith.ai has saved me thus far,” says Christine. “Once a client was lost recently because I forgot to update my law firm address with Smith.ai. The receptionist that worked for Smith.ai went above and beyond assisting my client by looking up my current firm’s address and providing the client with step-by-step instructions. The receptionist continued the conversation until my client took the elevator up to my office. The client was so happy and raved about the receptionist that it made me look so great in a time where I had made a mistake. I truly appreciated that Smith.ai had my back.”
The Legacy Law Firm is a Florida-based law firm specializing in elder law, probate, and estate planning with office locations in Plantation and Coral Springs. The Legacy Law Firm is led by attorney Christine Schafer. Christine started working with Smith.ai after switching from another service provider because she needed better reliability from the service she entrusted with answering inbound calls, making outbound calls, scheduling appointments with leads and clients, and saving time to focus on productive work for existing clients. “I have Smith.ai call my clients to schedule consultations, confirm upcoming appointments, provide referrals to leads to other firms, and pass along messages to my leads and clients. They’re truly great with saving me time and helping my firm stay professional and on top of things,” says Christine Schafer.Â
Smith.ai is a superior 24/7 call answering and intake service for small businesses. Our virtual receptionists help you build better relationships with new and existing clients. We will help save you money and time, give your clients the personalized attention they deserve (don’t we all prefer to talk to a human!), and capture more qualified leads (bye-bye spam calls!).
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