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Struggling to keep track of payments and expenses for your marketing or design firm? Choosing the right online payment and billing software might be the solution to streamlining your accounting procedures, giving you more time to focus on what you love.

Whether you've been in the photography business ten years or ten minutes, a reliable CRM, or customer relationship management, platform can work wonders for your ability to simplify your workload and manage your growing customer base. With the right CRM in place, all of the most tedious tasks of keeping your business running are streamlined and automated, freeing you to focus on the parts of your business only you know how to do. To learn which CRM might be right for you, check out our top ten best CRMs that are specifically designed to support photography businesses like yours.

Implementing a video content strategy continues to be an important element to boosting brand visibility these days. This means that every marketer should know more about these seven social media video stats when building out their video marketing program.

Implementing a video content strategy continues to be an important element to boosting brand visibility these days. This means that every marketer should know more about these seven social media video stats when building out their video marketing program.

Did you know that 90% of customers say a “Live Chat” button gives them confidence that they can get help if they need it? And that 51% of customers prefer live chat for multitasking purposes? Live-staffed website chat is the edge that businesses need right now, which is why we're making it more accessible than ever with our 50% off deal, good for your first three months of service, as long as you redeem by May 31, 2021.

We’re excited to announce that the Smith.ai Zapier integration is publicly available. You can now set up integrations with thousands of web apps — streamlining the process of adding calls and chats to the tools you already use.

Learn more about outsourcing as this guide offers answers to many of your questions.

Thanks to AI and software platforms, along with outsourced virtual services, contact centers, and customer communication are easier and more efficient than ever before. An answering service is a third-party or AI-powered (automated) phone service that provides your clients or customers with a place to go when they have concerns, questions, or needs outside of normal business hours. However, to make the most of this new technology, you’ve got to understand what it is and what it offers, as well as which elements will benefit your business.

In the call center and customer service world, there are two types of transfers that take place when an agent can no longer serve a customer and needs to send them on to the next person in line. The blind, or cold, transfer is when an agent simply transfers the call without speaking to anyone on the other end of the line. A warm transfer means a conversation takes place first. A warm transfer is often more helpful because it allows agents to have a conversation before transferring the caller. This means you can share valuable information about the caller’s needs, including the background, what solutions or issues have been discussed already, and why you are reaching out for further assistance. This article will help further explain the benefits of a warm transfer and its uses with virtual receptionists.