Additional functionality
Call details are sent automatically to your CRM or Zapier.
We’ll capture and qualify your leads based on your custom criteria.
We’ll ask business-specific intake questions to your qualified leads.
A dedicated local or toll-free number is given to you, and only you.
Never miss an opportunity with around-the-clock live call answering.
We’ll schedule meetings directly on your calendar.
Receive a SMS/Slack message when a caller qualifies for a transfer.
Get a message in Teams when a caller qualifies for a transfer.
Based on your criteria, we’ll send a follow-up message after the call.
Our receptionists can check new leads for conflicts of interest.
We’ll automatically record and transcribe all calls.
Every call answered in Spanish by a fluent Spanish-speaking agent.
We’ll accept (and pay) the charges for any incoming collect calls.
From deposits to invoices, we make sure you get paid.
We’ll input caller information and ask questions on a third-party form.
Set unique rules for each number, time of day, and extension.
We can book meetings with complex rules, like checking multiple calendars.
Ask six additional questions to further qualify and organize leads.
Add more questions beyond extended intake, as needed.
Your customers only ever see one phone number: Yours.
Add lines or extensions for transfer destinations and routing.
Get the most out of your marketing campaigns with tracking numbers.
Frequently asked questions
At Smith.ai we want our receptionists and chat services to provide real value for your business and truly take work off your plate. And we want you to be able to fully experience what it’s like to have us on the front lines, risk free. That’s why we offer a 30-day money-back guarantee to all new clients. We get it. Things happen. If you decide Smith.ai isn’t for you in the first two weeks, we’ll refund your initial plan — no strings attached.
You sign up for a plan, we onboard you, generate a number, and start sending your calls to our receptionists. To receive your money back, simply send us an email within 30 days at support@smith.ai. You’ll get a full refund of your plan and any add-on services, regardless of how many calls or chats you have used, up to $1,000. Note: Any calls or chats over your plan quota ("overage") are not included in the money-back guarantee.
Smith is a month-to-month service. This means there aren’t any long term contracts. You pay for the receptionist service each month. If you ever cancel, we bill for and through the end of the current monthly billing cycle, and then you’re done. And we will miss you.
Yes, at any time. We make it easy. If you would like to change your plan, just email support@smith.ai. We’ll start billing for your new plan the next month.
No, as long as the lines you forward to us pass Caller ID, you won’t be charged for spam or unsolicited sales calls.
Versus by minute? Billing per client call saves you money, and there’s no mystery accounting involved. You’re trusting us to represent you. You wouldn’t rush a client off the phone and we don’t either.
Even our most expensive plan, the pro plan, is about $33,000 less than the yearly salary of an in-house receptionist, and we still have capabilities they likely don’t. But if you’re not considering a receptionist, you might not have considered the real cost of all your daily interruptions. Give us a try and find out.
No problem. Just tell us what hours you want us to answer, and calls outside your set answering hours can go to a number you choose, or to voicemail. Or, if you’re using something fancy like RingCentral, you can set up your forwarding to only forward during those hours. The great thing about per-call pricing is that it doesn’t matter if we answer calls for you 24/7 or 2 hours a day — the pricing is the same.
Nope! Smith.ai is a great service as a virtual front desk for small businesses with multiple employees. For individual routing (such as real estate agents in a firm or IT consultants in the field), we offer up to two routing numbers in the Basic plan, ten in the Pro plan, and additional transfer destinations for $15/month.
Yes! We offer a 10% discount for subscribing for 12 months.
