Blog: Business Education

Part of client support is not only helping but also listening. To properly support, you need to know what the concerns are. This article will help you see how live chat can help you understand and solve issues.

As great as live chat may be for a business, you still need to know the costs associated with implementation. In this article, you'll see the pros and cons and why the investment is probably worth it for your business.

When you think of live chat, typically it's related to customer support. But your advertising can also be supercharged by the presence of live web chat.

Business growth is driven by one major factor - your ability to retain customers. According to research, customer acquisition is 5 to 25 times more expensive than customer retention (depending on your industry). How does live chat help with retention?

If you’re serious about growing your business, one of the most important areas you need to invest in is customer service. After all, loyal customers form the base from which your business will grow. So how do automated chatbots work to increase customer satisfaction?

Much has been written about how chatbots are revolutionizing customer service and helping businesses grow. But do you know that chatbots can also help you increase sales?Revenue growth is constantly on the mind of small businesses, and implementing live chat can have a direct impact on growth.

Live chat can be a major lever for business growth. But for a small business, you have so many decisions to make and don't have time to dive deep into everything live chat includes. This post provides a high-level view of the crucial elements for researching live chat.

Every business with an online presence is now adopting or exploring live chat. And when it comes to implementation, people often wonder whether to use chat agents or conversational chatbots. In order to fully answer that question, it’s important that we understand how they differ from each other.

When considering implementing live chat, it’s easy to get distracted and never move forward. This article will cover the basics on what you need to think about to get started right away.